Note fondée sur 482 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 févr. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
20 févr. 2018 par PGI, Gestion de l’hôtel
Dear Johanne,
Thank you for your review, we hope to accommodate you in the near future!
-The Palms Garden Inn
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Torey! We strive to provide a positive experience for all of our guests, and we apologize if we fell short during your visit. If there are specific aspects of your stay that you would like to bring to our attention, we would appreciate more details so that we can address them and make improvements where needed.
par un voyageur
Publié le 5 sept. 2024 sur Expedia
The room was not as expected. There was a hole in the wall.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi CHRISTIE! Thank you for sharing your feedback. We apologize for the condition of the room and any inconvenience this may have caused. Your comments are important to us, and we will address the issue with the maintenance team to ensure it is resolved promptly. We appreciate your input and hope to have the opportunity to provide a better experience in the future.
par un voyageur
Publié le 29 août 2024 sur Expedia
This is a quaint hotel that offers exactly what you pay for. The staff is pleasant and accommodating and the rooms are what you'd expect for the price. Would stay again if im in the area.
Commentaires de Gestion de l’hôtel
30 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Andrea! Thank you for your feedback. We're pleased to hear that you found our staff pleasant and accommodating, and that the rooms met your expectations. We appreciate your positive remarks and look forward to welcoming you back if you're in the area again.
par un voyageur
Publié le 28 août 2024
Commentaires de Gestion de l’hôtel
30 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi George! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.
par un voyageur
Not so good
Publié le 25 août 2024 sur HotelsHad to call for someone to come unlock the office and check us in. There was only 1 time that someone was actually in the office, every other time we had to call and wait for someone to show up. Room wasn’t very clean, our dogs kept finding stuff on the floor and trying to eat whatever it was. Had to get new room keys twice because the others stopped working. Bed was very uncomfortable. Tv stopped working after the first night and we didn’t have an hour to wait around for someone to come look at it and they didn’t have another dog friendly room with a king bed. Weird light coming from gap between wall and shower faucet at night. The girl who answered the phone and came to the office is nice but everything else considered, we would not stay here again.
Commentaires de Gestion de l’hôtel
26 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Kortney! Thank you for sharing your experience with us. We apologize for the numerous inconveniences you encountered during your stay, from the lack of availability at the front desk to the cleanliness and maintenance issues in your room. Your feedback is crucial in helping us identify areas in need of improvement, and we will address these concerns with our team to ensure better service in the future. We appreciate your kind words about our staff member and will work to ensure a more comfortable and seamless experience for all our guests moving forward.
par un voyageur
Ehhhhhh
Publié le 2 août 2024 sur HotelsUpon arrival lobby was closed and attendant was gone. Note on door said "will be back soon call this number" well number was just an answering machine. Waited 20 min for lobby attendant to show up. That was last thing I needed after a 10 hour drive. Room was old and outdated. Bathroom was the size of a closet. I would not stay again
Commentaires de Gestion de l’hôtel
3 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Shawn! Thank you for sharing your feedback. I sincerely apologize for the inconvenience you experienced with the delayed check-in and the condition of the room. I understand how frustrating this must have been after a long drive. Your comments are valuable and will be used to address these issues with our team to improve our service and facilities. We hope you might consider giving us another chance in the future.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
The staff were very friendly, the room was very clean. The bathroom was a little small but was very clean.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Jamie! Thank you for your positive feedback. We’re pleased to hear that you found our staff friendly and the room clean. We appreciate your comments about the bathroom size and will take them into consideration as we work to improve our facilities. We look forward to welcoming you back soon.
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juill. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi sara! We strive to provide a positive experience for all of our guests, and we apologize if we fell short during your visit. If there are specific aspects of your stay that you would like to bring to our attention, we would appreciate more details so that we can address them and make improvements where needed.
par un voyageur
Publié le 20 juill. 2024 sur Expedia
We stayed with our dog, nice room with big refrigerator, microwave. Comfortable bed.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi William! Thank you for your feedback. We’re pleased to hear that you enjoyed the room, especially the amenities and comfort. We're glad your stay with your dog was pleasant. We look forward to hosting you again in the future.
