Note fondée sur 936 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Correct
Publié le 5 oct. 2023 sur HotelsRapport qualité/prix moyen. Tout etait tres standard...
Commentaires de Gestion de l’hôtel
5 oct. 2023 par Sophia CSR, Gestion de l’hôtel
Hello,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
par un voyageur
Publié le 16 août 2024 sur Expedia
The rooms are so clean, the staff are all super sweet and we just love this hotel to get away its so peaceful!
Commentaires de Gestion de l’hôtel
16 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
par un voyageur
Good hotel for the weekend
Publié le 14 août 2024 sur HotelsBrought the family for the weekend…
Hotel was close to everything.
Beds were comfortable and room had what we needed.
We all slept late so when we went to breakfast it was almost gone and the kitchen lady didn’t want to accommodate any of the hotel guests that were coming in late so that was a bummer but that was the only complaint.
Staff was very nice…
I’d recommend and we’ll stay there again.
Commentaires de Gestion de l’hôtel
16 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We’re pleased to hear that the location, comfort, and amenities met your family’s needs. We apologize for the inconvenience you experienced with the breakfast service and will address this with our team to improve future experiences. We appreciate your kind words about our staff and look forward to welcoming you back.
par un voyageur de San Diego
Publié le 14 août 2024 sur Expedia
Twice during our stay the neighboring room had a door joint our rooms & spent both evenings trying to gain entry to my room. Hotel staff was unhelpful in preventing it or reprimanding the different guests.
Commentaires de Gestion de l’hôtel
16 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for bringing this to our attention. We sincerely apologize for the disturbance caused by the neighbouring room and the lack of support from our staff. Your safety and comfort are our top priorities, and we will address this issue promptly to prevent future occurrences. We appreciate your feedback and hope to have the opportunity to provide a better experience on your next visit.
par un voyageur
Publié le 13 août 2024 sur Expedia
Pleasant stay
Commentaires de Gestion de l’hôtel
14 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
par un voyageur
Publié le 11 août 2024 sur Expedia
My biggest complaint was the hotels failure to make an older man put on clothes or at the very least shorts while walking around the hotel, sitting in the pool/hot tub, or even at breakfast. We were vacationing witb our 2 children under the age of 13 and seeing a grown 60 year old plus man naked in the pool was not acceptable. When brought the issue to the front desk they said there was nothing they could do about it. Very disappointed a d had I not already paid in advance for our room through expedia I would habe asked for a refund and we would have went elsewhere.
Commentaires de Gestion de l’hôtel
12 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I’m truly sorry to hear about this experience. Your comfort and the well-being of your family are very important to us, and I understand how distressing this situation must have been. I apologize for the lack of resolution when you reported this issue. We will review our policies and training to address such concerns more effectively in the future. If there is anything we can do to address your experience or provide further assistance, please let us know. Thank you for bringing this to our attention.
par un voyageur
Publié le 10 août 2024 sur Expedia
I was very comfortable at this hotel and it made my stay very convenient and smooth.
Commentaires de Gestion de l’hôtel
11 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Tiffany,Thank you for the 4/5 rating! We’re glad to hear you were comfortable and found your stay convenient and smooth. We look forward to improving even further and welcoming you back!Sincerely, Hotel Manager
par un voyageur
Run down
Publié le 5 août 2024 sur HotelsAC was leaking water and they just put a bucket under it. Room was old and outdated. Beds and pillows were a little below average
Commentaires de Gestion de l’hôtel
6 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I apologize for the issues you experienced with the AC, room condition, and bedding. Your feedback is important, and we will address these concerns to improve our facilities and ensure a better experience for future guests. Thank you for letting us know.
par un voyageur
Publié le 5 août 2024 sur Expedia
The property is safe, in a quiet neighborhood, and it is a short drive from dining and shopping options. Highly recommend!
Commentaires de Gestion de l’hôtel
5 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
par un voyageur de Ottawa
Publié le 4 août 2024 sur Expedia
Staff was very helpful and the included breakfast was delicious.
Commentaires de Gestion de l’hôtel
4 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Mark,Thank you for the 5-star rating! We’re delighted to hear that our staff was very helpful and that you enjoyed the delicious breakfast. We look forward to your next visit!Sincerely, Hotel Manager
