Ratings based on 937 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 29, 2024 on Expedia
Comment from Hotel Management
Aug. 29, 2024 by Sophia CSR, Hotel Management
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
by A traveller
Posted Aug. 22, 2024 on Hotels
The staff here was excellent and the rooms were very clean. It seemed like this was a choice hotel for contractors working in the area. It has parking for truck and trailers
Comment from Hotel Management
Aug. 23, 2024 by Sophia CSR, Hotel Management
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!
by A traveller
Posted Aug. 20, 2024 on Expedia
Comment from Hotel Management
Aug. 21, 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!
by A traveller
Posted Aug. 20, 2024 on Expedia
Rr
Comment from Hotel Management
Aug. 20, 2024 by Sophia CSR, Hotel Management
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
by A traveller
Posted Aug. 17, 2024 on Hotels
Comment from Hotel Management
Aug. 19, 2024 by Hotel Manager , Hotel Management
Dear Kassie,We are disappointed to see only a rating of 2-stars. We work very hard to provide the highest level of service for all of our guests, which is why we cannot apologize enough for your stay being so disappointing. Please know that your feedback is very important to us and we would welcome the opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a better experience next time. Please visit us again.Sincerely, Hotel Manager
by A traveller
Posted Aug. 16, 2024 on Expedia
The rooms are so clean, the staff are all super sweet and we just love this hotel to get away its so peaceful!
Comment from Hotel Management
Aug. 16, 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
by A traveller
Good hotel for the weekend
Posted Aug. 14, 2024 on HotelsBrought the family for the weekend…
Hotel was close to everything.
Beds were comfortable and room had what we needed.
We all slept late so when we went to breakfast it was almost gone and the kitchen lady didn’t want to accommodate any of the hotel guests that were coming in late so that was a bummer but that was the only complaint.
Staff was very nice…
I’d recommend and we’ll stay there again.
Comment from Hotel Management
Aug. 16, 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your feedback! We’re pleased to hear that the location, comfort, and amenities met your family’s needs. We apologize for the inconvenience you experienced with the breakfast service and will address this with our team to improve future experiences. We appreciate your kind words about our staff and look forward to welcoming you back.
by A traveller from San Diego
Posted Aug. 14, 2024 on Expedia
Twice during our stay the neighboring room had a door joint our rooms & spent both evenings trying to gain entry to my room. Hotel staff was unhelpful in preventing it or reprimanding the different guests.
Comment from Hotel Management
Aug. 16, 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for bringing this to our attention. We sincerely apologize for the disturbance caused by the neighbouring room and the lack of support from our staff. Your safety and comfort are our top priorities, and we will address this issue promptly to prevent future occurrences. We appreciate your feedback and hope to have the opportunity to provide a better experience on your next visit.
by A traveller
Posted Aug. 13, 2024 on Expedia
Pleasant stay
Comment from Hotel Management
Aug. 14, 2024 by Sophia CSR, Hotel Management
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
by A traveller
Posted Aug. 11, 2024 on Expedia
My biggest complaint was the hotels failure to make an older man put on clothes or at the very least shorts while walking around the hotel, sitting in the pool/hot tub, or even at breakfast. We were vacationing witb our 2 children under the age of 13 and seeing a grown 60 year old plus man naked in the pool was not acceptable. When brought the issue to the front desk they said there was nothing they could do about it. Very disappointed a d had I not already paid in advance for our room through expedia I would habe asked for a refund and we would have went elsewhere.
Comment from Hotel Management
Aug. 12, 2024 by Sophia CSR, Hotel Management
Dear Guest,I’m truly sorry to hear about this experience. Your comfort and the well-being of your family are very important to us, and I understand how distressing this situation must have been. I apologize for the lack of resolution when you reported this issue. We will review our policies and training to address such concerns more effectively in the future. If there is anything we can do to address your experience or provide further assistance, please let us know. Thank you for bringing this to our attention.
