Note fondée sur 932 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 avr. 2016 sur Hotels
Chambre mal insonorisée. Hôtel a proximité de la route... Odeur de tabac dans la chambre.
Commentaires de Gestion de l’hôtel
16 juill. 2016
Cher invité,
Merci d'avoir pris le temps de remplir notre sondage en ligne concernant votre récent séjour dans notre hôtel.
Au nom de toute notre équipe, je voudrais présenter mes excuses pour ne pas dépasser vos attentes. Votre satisfaction est importante pour nous et nous utiliserons les évaluations que vous avez fourni pour apporter des améliorations afin d'assurer que nous offrons une expérience exceptionnelle pour nos clients à l'avenir.
J'espère que vous allez envisager de rester avec nous encore une fois pour que nous puissions avoir une autre chance de vous fournir une expérience supérieure.
Cordialement,
Pete Patel
par marcel de Marseille
Hotel correct et propre mais besoin de rénovation
Publié le 10 févr. 2016 sur HotelsQualité inn propre mais cependant assez défraîchi ... Chambre spacieuse salle de bain correcte avec bonne pression de l'eau. Quartier sans rien autour si ca n est le casino de jeux un peu plus bas près de l'hôtel voisin econolodge qui lui est vraiment à déconseillé. Levé trop tardif donc pas pu tester le petit déjeuné
Commentaires de Gestion de l’hôtel
16 juill. 2016
Dear Guest,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Sincerely,
pete patel
par Sandra de Hotonnes
Bon rapport qualité prix
Publié le 25 mai 2015 sur HotelsChambre propre, personnel accueillant. Environnement calme. Nous avions oubliés des chocolats dans le frigo il nous les avaient mis de côté et nous on appelées pour nous le dire. Nous aurions juste préférées un très grand lit plutôt que deux moyens.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 oct. 2024 par Dash, Gestion de l’hôtel
Dear Diana,Thank you for your review and for giving us a 4 out of 5! We’re glad to hear that you had a positive experience with us. Your feedback is important, and we’d love to know if there’s anything we can do to make your next stay a perfect 5.We look forward to welcoming you back soon!Best regards,Quality Inn, Lake Elsinore
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Not happy with the cigarette smell especially with a baby. Shower was clogged. Kids up all night upstairs. No breakfast served as well. Never stay here again
Commentaires de Gestion de l’hôtel
27 oct. 2024 par Dash, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay, especially regarding the cigarette smell, the clogged shower, and the noise from above. We understand how important a comfortable environment is, particularly when traveling with a baby.Please know that we take your comments seriously and will address these concerns with our team to ensure they are resolved. We are also reviewing our breakfast service to prevent any oversights in the future.We appreciate your feedback, as it helps us improve our services. If you decide to give us another chance, we would love the opportunity to provide you with a much better experience.Warm regards,Quality Inn, Lake Elsinore
par un voyageur
Publié le 24 sept. 2024 sur Hotels
This place is super sketchy. We checked in late at 10 pm. Guys hanging out on balcony, people sleeping in vehicle, just felt very unsafe. Sign that said NO REFUNDS 10 minutes after check in. Never seen that. Checked our first room -stunk. Got another room. I had my own blanket and pillow and tried not to touch anything. Threadbare towels -stained. Appeared a prostitute was checking in after us.
Commentaires de Gestion de l’hôtel
27 oct. 2024 par Dash, Gestion de l’hôtel
Dear Debbie,Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay, including the door lock problem and the room conditions. Your comfort and safety are very important to us.We also regret the difficulty you faced with the refund process. We are currently reviewing our policies and communication to ensure a better experience for our guests in the future.We appreciate your feedback and take it seriously. If you’re open to it, we would love the opportunity to discuss this further and address your concerns directly.Thank you for your understanding.Best regards,Quality Inn, Lake Elsinore
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 oct. 2024 par Dash, Gestion de l’hôtel
Dear Oscar,We’re glad to hear that you had a positive experience with us. Your feedback is important, and we’d love to know if there’s anything we can do to make your next stay a perfect 10.We look forward to welcoming you back soon!Best regards,Quality Inn, Lake Elsinore
par un voyageur
Publié le 11 sept. 2024 sur Hotels
They had a 10 min refund policy stated on there window at check in. Went up to my room and noticed my door wouldn't lock. It was very hot and smelled musty. Went back down stairs and tried to get a refund and couldn't get one. Then had hotels.com call them and request a refund and they stated after three attempts they could not get the manager to approve. Area is shady and do not recommend staying here.
Commentaires de Gestion de l’hôtel
27 oct. 2024 par Dash, Gestion de l’hôtel
Dear Amhir,Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay, including the door lock problem and the room conditions. Your comfort and safety are very important to us.We also regret the difficulty you faced with the refund process. We are currently reviewing our policies and communication to ensure a better experience for our guests in the future.We appreciate your feedback and take it seriously. If you’re open to it, we would love the opportunity to discuss this further and address your concerns directly.Thank you for your understanding.Best regards,Quality Inn, Lake Elsinore
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 oct. 2024 par Dash, Gestion de l’hôtel
Dear nemecio,Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations and appreciate you taking the time to share your thoughts. Your experience is important to us, and we would like to understand more about what went wrong.Please know that we are committed to improving and would welcome any specific details you can provide. If you decide to stay with us again, we would love the chance to offer you a better experience.Thank you for your insights.Best regards,Quality Inn, Lake Elsinore
par un voyageur
Publié le 5 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 oct. 2024 par Dash, Gestion de l’hôtel
Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay with us and found our property to be a great value. Our team works hard to ensure every guest feels welcome and comfortable, so your kind words mean a lot to us.We’re glad you liked the breakfast and found the amenities to your liking. We look forward to welcoming you back on your next visit!Safe travels!Best regards,Quality Inn, Lake Elsinore.
