Note fondée sur 900 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Super hotel
Publié le 6 mai 2024 sur HotelsTrès bon hôtel.
Grande chambre ,propre et lit confortable.
Super petit déjeuner avec du chaud (omelettes, viandes, pain,gaufres, yaourts,céréales,fruits......).
Petite piscine agréable avec jacuzzi.
Commentaires de Gestion de l’hôtel
13 mai 2024 par BW Plus Irvine Spectrum , Gestion de l’hôtel
Bonjour Julien!Thank you so much for taking time to rate and review your stay at our property, your feedback is greatly appreciated. We are so happy to hear you enjoyed your stay here and we hope to see you again soon and provide an outstanding service! Thank you again and have a great day!
par un voyageur
Publié le 22 déc. 2024
par un voyageur
Publié le 14 déc. 2024
Commentaires de Gestion de l’hôtel
17 déc. 2024 par Front Office Manager, Gestion de l’hôtel
Dear David, Thank you for your 5/5 rating! We're so glad you enjoyed your stay and appreciate your support. We look forward to welcoming you back again soon!
par un voyageur
Publié le 2 déc. 2024
Great staff and clean facilities
Commentaires de Gestion de l’hôtel
3 déc. 2024 par General Manager, Gestion de l’hôtel
Dear Hussein,Thank you for completing the survey regarding your recent stay at our property and for your wonderful ratings and kind words about our staff & clean facilities. We are value your business and interest in our hotel. Our friendly staff is happy to provide you with the best service we can. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Have an amazing day and Happy Holidays!
par un voyageur
Publié le 25 sept. 2024 sur Expedia
It have everything that u need for short stay not like big fency hotel dont even have a refrigerator or microwave
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Leah Rodriguez, Gestion de l’hôtel
Thank you for your review! We are happy to hear that everything went well for you! We look forward to seeing you again in the future.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Great stay!! Whole staff friendly!! Excellent breakfast! Great bargain yet quality. Family fun. Bug rooms
Commentaires de Gestion de l’hôtel
23 sept. 2024 par BW Plus Irvine Spectrum, Gestion de l’hôtel
Hello Alejandro!Thank you so much for taking the time to rate and review your stay here at our hotel. Your time is greatly appreciated and it helps us ensure we provide the best service for our guests. We hope to see you again soon! Have a wonderful day!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Got everything you needed and nothing more
Commentaires de Gestion de l’hôtel
23 sept. 2024 par BW Plus Irvine Spectrum , Gestion de l’hôtel
Hello Kayla,Thank you so much for taking the time to rate and review your stay here at our hotel. Your time is greatly appreciated and it helps us ensure we provide the best service for our guests. We hope to see you again soon! Have a wonderful day!
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Wonderful experience
Commentaires de Gestion de l’hôtel
23 sept. 2024 par BW Plus Irvine Spectrum , Gestion de l’hôtel
Hello Michael, Thank you so much for rating and reviewing your stay at our hotel. Your time is greatly appreciated. This helps us in ensuring we provide the best service for our guests. We hope to see you again soon and have a wonderful day!
par un voyageur
Publié le 19 sept. 2024 sur Expedia
We stayed in a room on the third floor that had 2 queen beds and a pull out sofa. The sheet came off the pull out sofa and there was a big brown stain the size of a football on the mattress. The mattress was disgusting! I can’t believe how they could allow that.
Front Desk Staff is rude. My first encounter with front desk was before my stay. I called because I needed to add a person to the reservation and was told I would get a call back in 10 minutes. An hour passed and I never got a call back. I called again and they said that they were busy helping other guests- no apology. They told me they would call back which they did but was about an hour and a half later at 10:30pm. I was asleep. overnight staff was rude during my stay. I had called around 8:45pm to ask for extra blankets and the male front desk person said that they would have someone bring them. At 10pm I called because no one ever came. The female front desk person with an accent said, “Well i just got in and no one said anything to me. No one is going to take you anything.”
The kindest people were the staff at the restaurant during breakfast. They were very kind and helpful.
Overall I don’t recommend this hotel. Pay a few extra bucks to stay at a cleaner hotel with better customer service.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par BW Plus Irvine Spectrum, Gestion de l’hôtel
Good Evening Jocelyn, Thank you for rating and reviewing your stay at our hotel, your time is greatly appreciated. We are glad to hear you decided to stay with us, but we deeply apologize that your experience here didn't exceed your expectations. I apologize for the miscommunication with Front Desk regarding the phone call. We have been short staffed and very busy due to the recent fire in Orange County. I will find out who spoke to you that night and make sure this doesn't happen again. As for the mattress, if we had another room available for you to switch we would do that if it was brought to the attention of the Front Desk. We are glad you enjoyed the breakfast staff and we hope you give us a second chance to set things right!Thank you and have a wonderful rest of your day!
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par BW Plus Irvine Spectrum , Gestion de l’hôtel
Hello Luis, Thank you so much for rating and reviewing your stay at our hotel. Your time is greatly appreciated! I apologize that your stay with us did not exceed your expectations, and I hope we will be able to make it up to you somehow. If there are any specific incidents that were not up to par please let us know so that we can make the necessary adjustments to ensure that we provide the best service for all our guests.Thank you and have a wonderful rest of your day!
