Note fondée sur 900 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,5 Service et personnel
3,2 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 août 2024 sur Hotels
par un voyageur
Publié le 19 août 2024 sur Expedia
They stated in the morning some type of food to be on site. Neither morning there was nothing provided or offered.
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Fred, Thank you for your feedback. We apologize for the inconvenience regarding the food services you expected in the morning. It seems there was a miscommunication or issue with our breakfast offerings. We are reviewing our breakfast procedures to ensure clarity and consistency for our guests. Your comments are valuable, and we appreciate you bringing this to our attention. We hope to provide you with a more satisfying experience during your next visit.Sincerely,Hotel Management
par un voyageur
Publié le 19 août 2024 sur Expedia
The property was short-staffed and were having difficulties with their Check-in system. We had to wait 20-30 minutes to get checked in.
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Nicholas, Thank you for your feedback. We apologize for the delay you experienced during check-in and for any inconvenience caused by our staffing and system issues. We are actively working to address these challenges to improve our service and reduce wait times. Your patience and understanding are greatly appreciated. We hope to provide you with a smoother and more efficient check-in experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 18 août 2024 sur Hotels
Very dirty. The refrigerator had stains on the outside. Outside of the hotel had homeless and people getting arrested. I did not feel safe or comfortable during my stay.
Commentaires de Gestion de l’hôtel
18 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Guest, Thank you for sharing your feedback. We’re deeply sorry to hear about the cleanliness issues and safety concerns you experienced during your stay. This is not the standard we aim for. We will address the refrigerator and overall cleanliness with our team immediately. We also take your concerns about safety seriously and will review our procedures to ensure a more secure environment. We appreciate your feedback and hope you will consider giving us another chance to improve your experience.Sincerely,Hotel Management
par un voyageur
Publié le 17 août 2024 sur Expedia
i didn't find any trash bin in the suite.
par un voyageur
Publié le 17 août 2024 sur Hotels
par un voyageur
Publié le 14 août 2024 sur Expedia
I had to wait 20 minutes for front desk customer service check in horrible never staying there again
Commentaires de Gestion de l’hôtel
14 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Juan, Thank you for your feedback. We apologize for the long wait during check-in and the inconvenience it caused. Providing prompt and efficient service is important to us, and we’re sorry we didn’t meet your expectations. We’ll be addressing this issue with our team to ensure it doesn’t happen again. We understand your frustration and hope you might reconsider staying with us in the future, allowing us to provide a better experience.Sincerely,Hotel Management
par un voyageur
Publié le 13 août 2024 sur Expedia
Very bad condition. Looks very dirty
Commentaires de Gestion de l’hôtel
14 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Evangelina, Thank you for your feedback. We sincerely apologize for the condition of the property during your stay. Cleanliness is a top priority for us, and it’s disappointing to hear that we fell short. Please know that we are taking immediate steps to address these concerns with our housekeeping team to ensure improvements. We appreciate your input and hope you’ll give us another chance to provide you with a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 10 août 2024 sur Hotels
par un voyageur
Publié le 9 août 2024 sur Expedia
There were large trash bags that housekeeping left outside my door the whole visit.
Advertised- grab and go breakfast. What a joke the only item was a small chocolate muffin and you had to ask front desk for it, most important No coffee! Offered. They said their coffee machine was broken- they could’ve purchased large containers of coffee from numerous businesses instead of no coffee. Over 40 years I’ve never had any hotel with No coffee Never again!!!
Commentaires de Gestion de l’hôtel
10 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Doreen, Thank you for sharing your experience. We sincerely apologize for the housekeeping oversight and the disappointing breakfast service. We understand how frustrating it must have been to not have coffee available, and we regret that this was not addressed properly. Your feedback highlights areas where we need to improve, and we’re taking steps to ensure this doesn’t happen again. We appreciate your comments and hope you’ll give us another chance to provide a better experience in the future.Sincerely,Hotel Management
