Note fondée sur 276 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,6 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 août 2024 sur Hotels
par un voyageur
Publié le 6 août 2024 sur Expedia
Loved or
par un voyageur
Publié le 2 août 2024 sur Expedia
par un voyageur
Publié le 7 juill. 2024 sur Expedia
We cut our trip short by one day and left early. The staff was very nice and tried to be helpful but we found the other occupants to be very rude. People were smoking marijuana around our room and partying until 2:00am. We reported.to staff and they were accomodating but we got no sleep. This was not the cute "inn" we were expecting. Its an old motel that has had some updates.
Commentaires de Gestion de l’hôtel
11 juill. 2024 par T, Gestion de l’hôtel
Thank you for your review. Sorry you didn’t enjoy your stay. We did have a talk with the other guest and they decided to call it a night. Unfortunately we cannot control the habits of others.
par un voyageur
Would return anytime!
Publié le 4 juill. 2024 sur HotelsWe had a lovely stay. It’s evident the owners make every effort to ensure each stay is wonderful, and ours was! The updates are appreciated, yet none of the charm is lost. It’s a safe and secure place to stay in town, and the added charm is noted. Would stay again anytime. Thank you!
Commentaires de Gestion de l’hôtel
4 juill. 2024 par T, Gestion de l’hôtel
Thank you for your review. You’re very happy you enjoyed your stay and hope to see you again soon.
par un voyageur
Publié le 1 juill. 2024 sur Expedia
par un voyageur
Publié le 25 juin 2024 sur Expedia
I slept in one of the two beds and woke up around 5:30 to find about ten bug bites on my right side of torso. That’s the side I slept on. I went to the office immediately and showed the staff the bites and asked them to change sheets when they do their daily chore. She was sympathetic and agreed. We left the hotel at 8:30 and came back around 4:30pm. I thought the staff had taken care of the bugs so I lay down on the same bed and rested. This time within an hour i was bitten on my back a dozen times because I was on my back this time . I jumped into shower and stripped and searched my clothes, didn’t find anything, so I knew the bug was still in the bed. I sent my husband to talk to the staff again. She explained that they did everything they could. She was truly apologetic and sympathetic. She asked for pictures of the bites so we did take pictures and texted her. She came back saying if we check out then the owner will give us a full refund for that day. It was 6pm. We decided to leave as I was exhausted and couldn't take another round of bites. Between physical discomfort and mental stress, having to find a place to sleep last minute or to disappoint our child by ending the trip sooner and heading home, and financial loss of cancelling the next days activities which we paid for already, we had a very stressful experience that day there. It was Saturday and we emailed about the refund on Monday morning but we never heard back. Not a confirmation, not an apology, nothing.
Commentaires de Gestion de l’hôtel
25 juin 2024 par T, Gestion de l’hôtel
Response to your review. This was an ongoing conversation throughout your stay. You arrived on Friday for a 2 night stay and early Saturday morning you complained about insect bites on your back and you were worried about bugs in your room. You also said at that time, you had been hiking and you were Extremely sensitive to insect bites. We had 3 staff members go through your entire room and did not find anything. Your husband said he did not see anything either. We offered to change your bedding and you said it would not be necessary, but we did it anyway so you would have peace of mind. So by your account after being gone hiking all day on Saturday, you layed down on the bed and within an hour you started getting bit again. I am pretty sure if there were bugs biting you, you would have seen them. We gave you your refund for Saturday night even though you didn’t leave until 7PM. We suspect you were trying to get a free hotel stay when you kept asking for a full refund, but still wanted to stay. It’s unfortunate for small businesses like us to get a bad review for someone else’s agenda. Thanks.
par un voyageur
Publié le 22 juin 2024 sur Expedia
It was a great clean place to stay.
Commentaires de Gestion de l’hôtel
4 juill. 2024 par T, Gestion de l’hôtel
Thank you for your review. We hope to see you again soon.
par un voyageur
Publié le 14 juin 2024 sur Expedia
We loved the view from the porch, the beautiful more old-fashioned rooms, amazing friendly owners and staff and lots of things to see and do in the nearer surrounding! A pool and a lovely grill area make it even more a place to feel good and enjoy.
We have not been disturbed by the street at all. The property is quite old and at some points you can see it. But that just makes it even more charming.
Commentaires de Gestion de l’hôtel
25 juin 2024 par T, Gestion de l’hôtel
Thank you so much for your review. We are glad you enjoyed your day? We would love to see you again.
par un voyageur
Charming mountain inn
Publié le 13 juin 2024 sur HotelsGreat location between the town of Chimney Rock and the lake. Super cute and charming. Very North Carolina mountains. Plus they have a pool, a little fountain, and a large shared front porch. I really enjoyed our stay.
