Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Owner withheld security deposit funds
Publié le 3 juin 2024 sur HomeAwayOwner charge for a refueling boat fee. Told him that was not in the contract and to refund me. I was not refunded. I read through all the terms and conditions and the contract and it was not there. Simply never could find the marina for refueling. Owners response implied I was petty for asking for my money back. That’s not correct though. I call it unfair taking advantage of our security deposit however, no matter what the price is. Interested parties should be aware.
Deck was dirty needs to be power washed. Was told to bring own TP. Had no paper towels. Grill was very dirty upon arrival.
Commentaires de Gestion de l’hôtel
3 juin 2024 par VrboOwner, Gestion de l’hôtel
Timothy,
We are so sorry you experienced this.
Please know that Carolina Properties is not involved with the boat on site; it is an owner-managed rental boat.
Regarding toilet tissue and paper towels, we supply a starter set of these items, and it is listed in your arrival information that is emailed twice and sent via text message twice before arrival. It's under the section "What's Included and What you Should Bring; we feel bad you did not see that information.
No excuse for a dirty grill, we're embarrassed and will be more diligent moving forward.
par un voyageur
Family reunion
Publié le 25 avr. 2024 sur HomeAwayWonderful property for family to be able to spread out and enjoy being together!
Commentaires de Gestion de l’hôtel
25 avr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for staying with us!
par un voyageur de Mount Pleasant
A great fall getaway
Publié le 12 nov. 2023 sur HomeAwayThe pictures do not do the house justice! The bathrooms and showers/tubs were all so clean. The views were incredible. The kitchen had everything we needed. Everything was comfortable and cozy, we will definitely be back!
par un voyageur de James Island, SC
Nice location but had some big issues
Publié le 17 avr. 2023 sur HomeAwayThis house was listed as waterfront with a private boat dock. Due to the water draw down for sewer work, the lake was lower than usual and the house was no longer accessible by boat. The dock was unusable and no one was renting boats. Not only did the rental company not disclose this proactively, but I specifically asked about the water level and was told it should be fine. While I understand they can’t control the level of the lake water, we did not feel they were being transparent. We paid a premium for waterfront with lake access we did not have. The master bed also collapsed multiple times during our stay (after sending someone to repair it twice) making for a miserable night’s sleep 4 nights in a row. They did issue a partial refund at my request, which we appreciated. The house was in a good location (too bad about the water) and the separate cabin worked well. This would be a nice property had the lake been at normal levels and had we been able to rent a boat as expected. I really don’t understand how the bed in the master was so poorly made that we ended up at a 45 degree angle every morning - that was really crazy!
par un voyageur
Great views and location
Publié le 29 sept. 2022 sur HomeAwayWonderful stay, we highly recommend
par un voyageur
Lake Lure-Lure Me
Publié le 2 juin 2022 sur HomeAwayThe property was beautifully situated on Lake Lure. It was perfect for my family. My issues are with the management company. They sent me an incorrect t code for the front door. Fortunately, another door was unlocked so we could get in. There were two repair problems that were not handled before we arrived, so they had to be dealt with while we were there. One was taken care care. The plumping issue, low water pressure in the kitchen and master bath sinks, was looked at by the plumper, but he was unable to do anything about it. I understand that our visit was over a holiday, but the company should have been more on top of this, I believe.
par un voyageur
Weekend getaway
Publié le 1 mai 2022 sur HomeAwayWe had a great time.
The house is beautiful.
My sister and her husband stayed in the cabin and liked it there.
par un voyageur
Beautiful place!
Publié le 6 avr. 2022 sur HomeAwayThe view is spectacular! The place is a perfect get away. Lovely view, great hiking in the area and peaceful getaway spot.
The canoes weren’t there when we got there but they were delivered as soon as they could!
The house had everything we could want- well equipped and nicely furnished. Thank you for letting us stay!
par un voyageur
Beautiful property. Great location on quiet cove
Publié le 17 oct. 2021 sur HomeAwayEverything was perfect!
par un voyageur
Good experience
Publié le 14 juin 2021 sur HomeAwayWe enjoyed our stay.
