Note fondée sur 466 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 juill. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
29 juill. 2024 par FanyB, Gestion de l’hôtel
We apologize for any inconveniences that made your stay fall short of a five- star stay. We hope to service you again in the future!
par un voyageur
Publié le 10 mars 2019 sur Expedia
Commentaires de Gestion de l’hôtel
11 avr. 2019 par Adriana Londono-GM, Gestion de l’hôtel
We appreciate your feedback and are delighted to hear that you had a great stay
par un voyageur
Publié le 23 août 2024 sur Expedia
Great example
Commentaires de Gestion de l’hôtel
23 août 2024 par FanyB, Gestion de l’hôtel
Thank you for taking the time to leave a review of your recent stay. We appreciate your feedback and look forward to welcoming you back again soon.
par un voyageur
Needs Improvement!
Publié le 18 août 2024 sur HotelsFirst off my room seemed great when I arrived however after settling in I noticed the shampoo dispenser was in the tub/shower it fell off and apparently this is a known problem it seems the adhesive is not sticky enough! Second my shower faucet wouldn’t turn off completely. Third I purchased a Breakfast w/ my hotel yet the morning manager couldn’t find it or give me the coupon I needed. I told the food manager on duty and she waived it both times supposedly. On the plus side my view was spectacular, the patio view was amazing!
Commentaires de Gestion de l’hôtel
19 août 2024 par FanyB, Gestion de l’hôtel
Thank you for bringing your concerns to our attention. These matters will be further reviewed by our management team as we strive to provide quality lodging accommodations and excellent customer service to all our guests.
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par FanyB, Gestion de l’hôtel
Thank you for taking the time to leave a review of your recent stay. We appreciate your feedback and look forward to welcoming you back again soon.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
room had raw food in the closet and microwave, no toilet paper and it seemed like they did not do a good cleaning to room. i was offered another room but still should be more cautious.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par FanyB, Gestion de l’hôtel
We recognize your time is valuable and appreciate the feedback you have provided. On behalf of our entire team, I sincerely apologize for falling short of your expectations and ours as well. Rest assured; the feedback provided will be shared with the appropriate hotel teams to ensure that every team involved can use your feedback as a learning experience for all.
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2024 par FanyB, Gestion de l’hôtel
We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.
par un voyageur
Publié le 11 juill. 2024 sur Expedia
It was convenient with access to food shopping and my daughter. I did not like. We were there to move her and really would have loved the jacuzzi whirlpool which was broken and the same temp as the pool! Also the laundry washer was broken. We understood the two day housekeeping but the day we were due we left early, I took the do not disturb sign off our door. When we returned, the do not disturb sign was on the door and the room was not clean. Trash full, no new towels. We returned late so they could t help us. Disappointing!
Commentaires de Gestion de l’hôtel
12 juill. 2024 par FanyB, Gestion de l’hôtel
I am so sorry to hear that you were not pleased with your stay. I want to assure you that this is not the quality of service that we pride ourselves on. We apologize for any and all inconveniences that you faced while at our property. We are working diligently to correct all of your findings. My sincerest apologies for the inconvenience you experienced.
par un voyageur
Publié le 27 juin 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
28 juin 2024 par Mary Kathryn, Gestion de l’hôtel
I am happy to hear that you had a five-star stay here with us at Courtyard Orlando Lake Mary North, Ingrid!
par un voyageur
Publié le 25 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par FanyB, Gestion de l’hôtel
Thank you for taking the time to share your thoughts about your recent stay. Your feedback is important to us, and we appreciate you letting us know about your experience. We look forward to welcoming you back again in the future!
