Note fondée sur 948 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,9 Service et personnel
3,4 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 févr. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
19 avr. 2019 par Hotel Management, Gestion de l’hôtel
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon.
Sincerely,
Hotel Management
par un voyageur de Montréal
Publié le 12 sept. 2018 sur Expedia
Air conditionné très très bruyant. Sinon, chambre propre et grande.
Commentaires de Gestion de l’hôtel
13 sept. 2018 par Hotel Management , Gestion de l’hôtel
Marie, thanks for being our guest at Extended Stay America. We are glad to read you had a comfortable stay and liked the spaciousness of your room. We value your feedback in regard to the air-conditioning unit and will be shared with our team so that corrective measure can be taken. It was a pleasure to have you as our guest, and we hope to see you again soon.
Sincerely,
Hotel Management
par un voyageur
Publié le 2 août 2018 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2018 par Hotel Management, Gestion de l’hôtel
Annie, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area.
Sincerely,
Hotel Management
par un voyageur de montreal
Horrible
Publié le 13 févr. 2018 sur ExpediaChambre pas propre !
Tapis sale , spot de peinture sur les murs , veille bouteille d’eau sous les lits
Commentaires de Gestion de l’hôtel
15 févr. 2018 par Hotel Management, Gestion de l’hôtel
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future.
Sincerely,
Hotel Management
par un voyageur
Publié le 3 oct. 2024 sur Hotels
par un voyageur
Publié le 3 oct. 2024 sur Hotels
They banned me for no reason and still allowed me to book wasting my time and the worker who was there was very rude.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Lenail, Thank you for your feedback. We apologize for any confusion or frustration regarding your reservation and for the negative interaction with our staff. We are addressing this internally to prevent similar situations in the future. We value your time and hope to provide a better experience on your next visit. Sincerely,Hotel Management
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Employees woke me up and hour and a half before checkout. Then came back and did it again 15 min before checkout. Rude
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Patrick, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused, and we regret that it disrupted your rest. We are actively addressing this issue with our staff to ensure it does not happen again. Your feedback is invaluable as we continuously strive to enhance our guest experience. We hope you will consider giving us another chance to provide you with the quality stay you deserve, and we would be grateful for the opportunity to welcome you back.Sincerely,Hotel Management
par un voyageur
Publié le 7 sept. 2024 sur Expedia
par un voyageur
Publié le 3 sept. 2024 sur Hotels
par un voyageur
Publié le 22 août 2024 sur Hotels
