Ratings based on 858 Guest Reviews
Hear it directly from our travellers
2.9 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Plant City
Posted Oct. 21, 2024
Elevator was broken during the stay and on the 4th floor. Also, the stairways were very dirty as if they have never been cleaned. Outside at night there were so many people loitering in the parking lot, unsure if they were guest or just random people passing by and hanging out. So, for not much more money you can stay at several other properties nearby and it's much cleaner, safer, and shows a little more pride in ownership. I won't stay here again.
Comment from Hotel Management
Oct. 21, 2024 by Hotel Management, Hotel Management
Dear Michael, Thank you for your feedback. We regret that your stay was impacted by the elevator issue. We have security on the premises around the clock as we want guests to feel safe and secure throughout their stay. Your concerns regarding cleanliness are being taken seriously, and we will address these areas to ensure a better experience for our guests moving forward. We appreciate your comments and are committed to making improvements. We do hope you will consider giving us another chance to show you the hospitality for which we are known.Sincerely,Hotel Management
by A traveller from Plant City
Posted Oct. 7, 2024
The elevator broke while visiting and staying on the 4th floor! The entire place had a horrible odor and gave the appearance it had not been cleaned in years!
The room itself was “ok” the bed was not comfortable.
Not to mention the vagrants all hanging out in the parking lot and near the entrance. I didn’t know if I would get robbed or propositioned!
I would NOT recommend you stay here unless you are a smoker and you enjoy the stinking of smoke, fried food, and mold!
Please do better !!!
Comment from Hotel Management
Oct. 7, 2024 by Hotel management, Hotel Management
Dear Michael, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced during your stay. The issues you mentioned, from the elevator to the cleanliness and overall atmosphere, are certainly not reflective of the standards we strive to maintain. Your feedback is invaluable, and we will be addressing these concerns with our team to ensure improvements are made. We appreciate your patience and hope to provide a better experience in the future.Sincerely,Hotel Management
by A traveller
Posted Aug. 19, 2024 on Expedia
I had a reservation for Friday I arrived at the location it was closed!!! No staff at all to explain or anything ! I have proof with a sign that it said it sold out !!!! So I had to look for a new hotel really bad service if they had sold out they just could of text me email me letting me know it’s sold out and I called to ask for a refund and they still have to investigate !!!!!
Do not book here !!!!!!!!!!!
Comment from Hotel Management
Aug. 28, 2024 by Hotel Management, Hotel Management
Dear Krystal, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
by A traveller
Posted Aug. 18, 2024 on Expedia
Holy smelling rooms toilets not working right use condom left in trash can outside look nice but inside was a totally different story very nasty and dirty
Comment from Hotel Management
Aug. 20, 2024 by Hotel Management, Hotel Management
Dear Malissa, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Your remarks are vital and will help us in improving the guest's expectations as we move ahead. We will also address the room you were in to improve its condition. Sorry for letting you down. We hope to have the opportunity to provide you with a better experience should you choose to stay with us again. Sincerely, Hotel Management
by A traveller
Posted Jul. 31, 2024 on Expedia
Clean and great staff
by A traveller
Posted Jul. 28, 2024 on Expedia
Good
Comment from Hotel Management
Jul. 29, 2024 by Hotel Management, Hotel Management
Dear Antoine, Thank you for your positive feedback! We’re glad to hear that you had a good experience during your stay. At Extended Stay America, we strive to provide our guests with a comfortable and enjoyable environment. We look forward to welcoming you back for another great visit!Sincerely,Hotel Management
by A traveller
Posted Jul. 23, 2024 on Hotels
by A traveller
Give me a refund please
Posted Jul. 22, 2024 on HotelsI was not given a room. When I arrived, they said they were fully sold out
Comment from Hotel Management
Jul. 25, 2024 by Hotel Management, Hotel Management
Dear Vandan, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
by A traveller
Posted Jul. 8, 2024 on Expedia
by A traveller
Posted Jul. 3, 2024 on Hotels
