Ratings based on 745 Guest Reviews
Hear it directly from our travellers
3.2 Room cleanliness
3.2 Service & staff
3.2 Room comfort
3.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 1, 2024 on Hotels
Was charged a fee for not rekeying my card before 11 am, even though I had rebooked almost 2 hours prior. I eent down to the desk at 11:02. No one was at the counter to rekey my card.
I would like my money back please.
Comment from Hotel Management
Sep. 3, 2024 by Hotel Management, Hotel Management
Dear James, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
by A traveller
Posted Aug. 14, 2024 on Expedia
Its a southern hotel with southern hospitality. Hey its a southern thing.
Comment from Hotel Management
Aug. 15, 2024 by Hotel Management, Hotel Management
Dear Sebra, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to know you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit us next time you are in our area. Sincerely,Hotel Management
by A traveller
Posted Aug. 12, 2024 on Hotels
by A traveller
Posted Aug. 7, 2024 on Expedia
To make reservation, you must do so online even when you're standing in front of the clerk. There is no computer available to do so either. Room311 was dirty with mold in the bathroom. Refrigerator rusty all over No room without animal.
Comment from Hotel Management
Aug. 8, 2024 by Hotel Management, Hotel Management
Dear Myriamme, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is something we are grateful for, as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve.Sincerely,Hotel Management
by A traveller
Posted Jul. 30, 2024 on Expedia
by A traveller
Posted Jul. 30, 2024 on Hotels
by A traveller
Posted Jul. 20, 2024 on Hotels
by A traveller
Posted Jul. 20, 2024 on Expedia
I asked for a room for two people but the bed was very small. the receptionist Larry is very rude
Comment from Hotel Management
Jul. 21, 2024 by Hotel Management, Hotel Management
Dear Manuel, Thank you for choosing us. We are very disappointed to learn about your issues with one of the associate's behavior, and we will discuss it with the team as this is not expected from our team. Also, we regret that the bed size was not to your expectations, and we have noted your remarks for the next visit. We truly appreciate your patronage and hope this situation will allow you to stay with us in the future. Sincerely,Hotel Management
by A traveller
Posted Jul. 13, 2024 on Expedia
Nice stsy
by A traveller
Posted Jul. 10, 2024 on Expedia
