Note fondée sur 753 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,2 Service et personnel
3,2 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Pas cool !
Publié le 29 févr. 2024 sur HotelsSuite a un PB de voiture , nous sommes arrivés avec un jour de retard ; notre réservation été purement et simplement annulée alors que nous avions réglé pour 2 nuits . Impossible de rester la seconde nuit pourtant payée d'avance . Pas d'issue .
Commentaires de Gestion de l’hôtel
1 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Eric, Thank you for the review. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management
par un voyageur
Publié le 24 févr. 2024 sur Hotels
par un voyageur
Publié le 25 févr. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
1 avr. 2019 par Nationwide Hotel Management Company, LLC , Gestion de l’hôtel
We are glad you were able to enjoy an overall pleasant stay with us.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Neat,clean, reasonable
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear James, Thank you for your kind words! It’s wonderful to hear that you found the hotel neat and clean, providing great value during your stay. We strive to create a welcoming environment for all our guests and look forward to welcoming you back for another enjoyable experience at Extended Stay America!Sincerely,Hotel Management
par un voyageur
Publié le 28 sept. 2024 sur Expedia
The floor was wet unless you kept the room at 69 degrees or lower, and the room we stayed in had cockroaches in it, both dead and alive.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Tina, Thank you for your feedback. We sincerely apologize for the discomfort caused by the floor conditions and the presence of cockroaches in your room. This is certainly not the experience we strive to provide, and we are addressing these issues with our maintenance and pest control teams to ensure they are resolved immediately. We appreciate your patience and hope you’ll give us another opportunity to offer you a better stay. We look forward to welcoming you back.Sincerely,Hotel Management
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Great place too stay
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Very clean and quiet
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Jeffery, Thank you for your feedback. We're delighted to hear that you found our hotel to be very clean and quiet. Providing a comfortable and peaceful environment for our guests is a top priority, and it's wonderful to know that we met your expectations in these areas. Your positive comments are greatly appreciated, and we look forward to welcoming you back to Extended Stay America for another pleasant stay in the future.Sincerely,Hotel Management
par un voyageur
Publié le 13 sept. 2024 sur Expedia
It's a good place for cheap. Surprisingly cheap. Compared to the quality of the place. They should have breakfast included. That's all that was missing.
par un voyageur
Publié le 7 sept. 2024 sur Expedia
par un voyageur
Publié le 7 sept. 2024 sur Expedia
