Note fondée sur 155 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,4 Service et personnel
3,8 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 oct. 2024 sur Expedia
My reservation was cancelled at last minute,apparently they were sold out….
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Nancy Y., Gestion de l’hôtel
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
par un voyageur
Garbage
Publié le 14 oct. 2024 sur HotelsThis must be a joke! You’re asking for a review at a hotel I was turned away from post hurricane! Made the reservation, traveled long distance, showed up just to be told they gave my room away! The front desk guy couldn’t even look me in my eyes to tell me there were no rooms left. I had no place to stay and no gas to travel to a vacant hotel due to gas shortages. ZERO communication and lack of management. Zero Stars!
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Nancy Y., Gestion de l’hôtel
We appreciate you taking the time to share your feedback with us. We regret the recent challenges you encountered while at our property. Your satisfaction is of utmost importance to us, and we are truly sorry for not meeting your expectations. We would like to get a better understanding of the concerns you have so that we can promptly address them. Please do not hesitate to contact us at your earliest convenience. Your feedback is of great value to us as we continuously work towards enhancing our offerings and providing the best possible customer experience. Once again, we apologize for any inconvenience this may have caused. We sincerely hope to make amends and earn back your trust.Nancy Y.#Team6
par un voyageur
Publié le 14 oct. 2024 sur Hotels
We did not get to stay with your hotel because when we arrivied there was no rooms available even with my reservation. So had to go to another hotel.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Nancy Y., Gestion de l’hôtel
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6
par un voyageur
Publié le 14 oct. 2024 sur Hotels
par un voyageur
Publié le 14 oct. 2024 sur Expedia
BUGS. No towels, toilet paper, soap and blankets.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Nancy Y., Gestion de l’hôtel
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Upon check in the staff was friendly. We got a room that had no key. Staff had to pry open the door every time. The microwave dirty and only a few buttons worked. The toilet ran constantly and called for maintenance they never showed. Went to front desk they handed me rags to clean the water up myself. We had no towels, blankets, shampoos or soap. When it rained the room flooded. The only reason we stayed because of hurricane Milton. The worst motel 6 I have ever stayed at.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Nancy Y., Gestion de l’hôtel
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Rooms were dirty with cockroaches. Motel was overnooked. I did not stay there and hope I get a refund. I couldnt get anyone from expedia on the phone to cancel the reservation.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Nancy Y., Gestion de l’hôtel
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Check in took about an hour, they only had one person checking people in. WiFi was very spotty. No pillows or comforters or toilet paper. I had to go and buy some myself and to top it all off there were roaches. On the floor near the bed and one even made it on the bed. Didn’t get any sleep
par un voyageur
Publié le 13 oct. 2024 sur Hotels
par un voyageur
Publié le 10 oct. 2024 sur Expedia
I stay for hurricane milton.My room door didn't close properly and the room started to flooded when i notice i went to to the front desk they said they can't do nothing and gave me towels to dry the flooded floor
Non-refundable cuz it was 8 pm. The room was filthy and trash under the bed.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Traveler,We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations.Maz K.#Team6
