Note fondée sur 910 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 févr. 2023 sur Expedia
Chambre de base parfaite pour passant
Commentaires de Gestion de l’hôtel
25 févr. 2023 par Manager, Gestion de l’hôtel
Hello Olivier,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.
par un voyageur
e ne recommande pas
Publié le 13 mars 2021 sur HotelsChambre dont la propreté était très subjective ! Poubelles non vidées, la SDB n’a pas été nettoyée. Il restait des affaires des personnes précédentes.
PDJ pas terrible
Commentaires de Gestion de l’hôtel
17 mars 2021 par Jason, Manager, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
par un voyageur de BEECH ISLAND
Publié le 27 oct. 2024
Commentaires de Gestion de l’hôtel
30 oct. 2024 par Manager, Gestion de l’hôtel
Hello KELVIN,Thanks for making is your hotel of choice. Your favorable ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.
par un voyageur
Publié le 23 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Manager, Gestion de l’hôtel
Hello Jamison,We're delighted to hear you had a pleasant stay with us! We hope to welcome you back soon for another enjoyable experience.
par un voyageur
Horrível , de dar medo.
Publié le 22 oct. 2024 sur HotelsLugar horrível, sujo, de dar até medo. Limpeza péssima, tinha barata, e saíamos duas noites antes pois não tinha como ficar lá.
Hoteis.com tem que pedir fotos atualizadas do que oferece.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Manager, Gestion de l’hôtel
Hello Alexandre, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Manager, Gestion de l’hôtel
Hello Megan, We're sorry to hear that your experience didn't meet your expectations. Please reach out to us directly with any feedback you have so we can address any issues accordingly. We value your input and hope to welcome you back in the future for an improved stay.
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Do not stay here the pics are not what it actually looks like. When I checked in and saw how filthy the room, the hallway and lobby looked I called Expedia and asked to be moved to another hotel. This hotel was creepy, dirty had a lot of people sitting outside the rooms I could smell marijuana I didn’t feel safe. The pool was torn apart and there is no continental breakfast except a to go option. It is very run down and need of repairs throughout. The man at front charged me a daily fee for cleaning, even though I didn’t end up staying there and I’m not sure what the fee actually goes towards because it was gross in the room. I was very uncomfortable leaving the property when the man at front confronted me if I was the one who called Expedia.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Manager, Gestion de l’hôtel
Hello Tori, We're sorry to hear about your experience. Our website photos aim to provide an accurate representation, and we encourage guests to reach out directly with any concerns during their stay. Safety and cleanliness are our top priorities, and we have protocols in place for such situations. Your feedback is valuable for us to ensure our guests have a pleasant stay.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Manager, Gestion de l’hôtel
Hello Paula,We are delighted to hear you had an excellent stay with us! We look forward to welcoming you back soon for another outstanding experience.
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Manager, Gestion de l’hôtel
Hello IANHY, We're sorry to hear you didn't fully enjoy your stay with us. Please feel free to reach out to us directly with any specific feedback you may have so we can improve our services. We strive to make every guest's experience a memorable one.
par un voyageur
Publié le 12 oct. 2024 sur Expedia
windows leaked and entire room became wet
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Manager, Gestion de l’hôtel
Hello Gary,We apologize for any inconvenience you experienced during your stay with us. Our team will address the issue with the windows to prevent this from happening in the future. If you have any further concerns, please don't hesitate to contact our management team directly for assistance.
