Note fondée sur 18 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Fresno, CA
Nice stay
Publié le 15 août 2024 sur HomeAwayWe loved the location and the neighborhood was quiet. The view from the deck was lovely. We used the outdoor grill and loved the fully stocked kitchen. Huntington lake was less than a mile away and we enjoyed waking to the lake in the evenings. The house was beautiful and spacious. Plenty of room for 3 families with young children. We loved the historical decor and overall charm of the house. I feel the house could have been cleaner, we found some crumbs on the bed covers and candy/crumbs underneath the bed in one room and in the cupboards, but otherwise pretty clean throughout. Our main issue was the bottom fridge did not work properly and the food we had stored spoiled after a day. Also, there are no smart tvs throughout the house. But again, we were not there to watch a lot of tv so it was a minor inconvenience. Overalll, a nice stay and we would recommend.
Commentaires de Gestion de l’hôtel
31 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your detailed feedback, Dannielle. We're thrilled to hear you loved the location, the charm of the house, and that it accommodated your families well. We sincerely apologize for the cleanliness issues and the refrigerator not functioning properly during your stay. Your comments are invaluable, and we will address these concerns with our local operations manager to ensure improvements. We appreciate your recommendation and hope to host you again in the future.
par un voyageur
Nice stay with a few negatives
Publié le 26 avr. 2023 sur HomeAwayOverall we had a great stay. We had 9 in total. 4 adults 2 teens and 3 younger kids. The cabin was spacious and well stocked. There were plenty of beds and lots of room to spread out. The game room was a big hit. There were plenty of towels for everyone. The location is great for China Peak.
Cons:
-When we arrived, the top of the stairs down to the entrance were covered in several inches, and in places, a few feet of ice. We managed it, but it was very treacherous and older people would definitely not have been able to pass at all. The hand rail was frozen over so there was very little to grab onto. We had a few falls on this over the days we were there.
-One of the balconies had trash strewn all over it including used diapers. It was disgusting. There were also a bunch of gnats on the inside of the slider of that balcony.
-There were a ton of coffee filters in the cabinet but they were the basket type and the coffee makers take cone. Might want to note this somewhere in the listing.
-I contacted the management company a few times about the ice and the trash. They said the local people would contact me. They never did. I just think that if they were not able to clear the stairs they should let people know that ahead of time. But overall, we still had a good time.
I understand there has been record snowfall this year, but I think these items still should have been handled differently. A local person should have at least reached out.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
It is good. Just look Cleaning part for inside the house.
Publié le 6 janv. 2023 sur HomeAwayIt is good. Just look Cleaning part for inside the house.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
par un voyageur
Lakeshore Chalet
Publié le 7 août 2022 sur HomeAwayLovely and spacious, we enjoyed our stay very much!
par un voyageur
I love the cabin it was a wonderful experience, definitely i will like to rented again soon.
Publié le 4 mai 2022 sur HomeAwayI Really recommend this cabin for sure I will rented again.
par un voyageur de New Braunfels, Texas
Great for large family
Publié le 23 déc. 2021 sur HomeAwayWe had a blast here! So much room for everyone and the home was beautiful. We would stay again!
par un voyageur
Great chalet!
Publié le 6 sept. 2021 sur HomeAwayHouse was clean, fully stocked with kitchen supplies. Beautiful area
par un voyageur
Loved it!
Publié le 24 août 2021 sur HomeAway4th year staying there, great family group home :)
par un voyageur
Enjoyed it
Publié le 11 juill. 2021 sur HomeAwayGreat location
par un voyageur
Great property
Publié le 22 mars 2021 sur HomeAwayThe property is beautiful and nice and very clean. Awesome view and very cozy. Horrible communication with the management. They wouldn't contact us with the internet issue and my wife missed out on some work due to it
