Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Communication suckef
Publié le 25 mars 2024 sur HomeAwayIt would be nice to speak with someone who could understand and be understood when told via email to call if you have questions not someone who gives you the runaround.
par un voyageur de Coarsegold, CA
Roomy condo at Lakeshore
Publié le 6 févr. 2024 sur HomeAwayIt’s a nicely accommodated condo with all the amenities. It’s not the best parking set up at this condo & it’s a bit dicey with the ice on the ground or snow can be dangerous. We did not like the on site owner who walked around bossing people for no reason as if he was mad we were there. Please this was embarrassing & unacceptable! I would not like to have a confrontation when I’m on vacation!! This was very stressful. It kinda ruined it for me.
Commentaires de Gestion de l’hôtel
6 févr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review, and we sincerely apologize for the inconvenience due to the owner going to the home. We will make sure to look into this to avoid future complaints, and we do hope we will have another chance to host your stay next time.
par un voyageur
China Peak weekend
Publié le 21 févr. 2022 sur HomeAwayThe location of this property was ideal. It’s only a 7 minute drive to China Peak for snow skiing. However, the accommodations could use some improvements. We just expect to have the basics. The beds were horribly uncomfortable. We couldn’t tell if we were on a mattress, or box springs. There were visible crumbs and popcorn in between the cushions of the couch. The stove worked but the oven control panel is broken. The coffee was empty and there was no ice. (There was one ice tray, but it was not full. It had 6 ice cubes left from the previous tenants.)
Commentaires de Gestion de l’hôtel
6 juill. 2023 par VrboOwner, Gestion de l’hôtel
Hi Kim. Thank you for sharing your valuable feedback. We sincerely apologize for the cleanliness concerns you encountered during your stay with us. Our team of housekeepers takes pride in their cleanliness standards, as it is a top priority service we provide for every guest prior to check-in. We are disappointed to see that this concern was not reported to us during your stay as we would have been happy to assist. We have passed your feedback along to our housekeeping staff so they are aware of your concerns. We hope to have the opportunity to impress you in the future!
par un voyageur
mountain retreat
Publié le 28 juin 2021 sur HomeAwayconvenient location for enjoying Huntington Lake
par un voyageur
Will visit again
Publié le 6 sept. 2020 sur HomeAwayA little tired but properly priced in a great location. The carpets are dirty and the kitchen desperately needs updating. Overall a nice place to stay at an affordable rate.
Commentaires de Gestion de l’hôtel
6 juill. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We are glad you enjoyed this location and we appreciate you letting us know there is room for improvement. We will follow-up with our local team to address these areas of needed attention, and we hope to have another chance to impress you in the future!
par un voyageur
Good location, close to the lake
Publié le 1 sept. 2020 sur HomeAwayPros: Great walking distance to Huntington Lake shoreline
Amazing scenery all around
No issues with checking in Or out
House was clean
Close proximity to Rancheria Falls
Cons: Parking issue. The “two designated” parking spots was taken on the second day so we parked in an unmarked spot. One of the neighbors was pounding on our door and asked us to move. We did not move and told her that spot is not marked so she threatened to call the property manager. I called Vacasa and emailed them as well but I did not get a response until well after I checked out.
There is one marked parking spot with the condo number. I believe the four unmarked spots in front of the condo is for guests.
Same neighbor that was pounding at our door was partying very loud until 1 am in the morning.
House is very outdated. Even a splash of new paint and decor would be enough to make it nice and modern.
Slow response to my issue
Commentaires de Gestion de l’hôtel
6 juill. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review. We sincerely apologize if we missed getting back to you during your stay. Guests are welcome to use the unmarked parking spaces. We do hope to see you again!
par un voyageur
Planned power outage
Publié le 15 août 2020 sur HomeAwayThis property was a nice property in a nice location. I would rate this property higher but I was very disappointed that our second day there the power was out all day. I called Vacasa which is the property management and was basically told there was nothing they could do and there would be no refund for the day which we paid a decent rate. On my way to get ice for the cooler so all of our food wouldn’t spoil I was told by the next door neighbor who lives there full time that this outage was a scheduled outage and that all residents were informed of this and there would be 2 the following week as well. I called Vacasa back to inform them of this and they said they would look into this issue and get back to me, they never did. They also never responded to an email of a question I had about the property before we left for this trip, so not super impressed with Vacasa property management. I just find that it really lacks integrity to book your property and charge a full rate when there is a planned outage and you will be left with no electricity or a way to cook being that the stove/ oven is electric as well. I was also unable to get Ice because the market was closed due to the planned outage. If there is a planned outage and your place is booked for that time you need to inform your customers so they can decide if that is something they are willing to deal with and pay the full rate without having the amenity of electricity. At the very least we could have been better prepared by getting ice the night before and cooking breakfast before the scheduled time of outage and plan on not being able to cook lunch had we known. I understand things happen and anyone could randomly loose power at anytime, but to find out this was planned and all residents were informed is upsetting. I’m disappointed we payed what we payed to have this situation.
Commentaires de Gestion de l’hôtel
6 juill. 2023 par VrboOwner, Gestion de l’hôtel
We apologize that your experience in our home was not the vacation for which you had planned, which we strive to provide our guests. We are so sorry about the power outage that occurred during your visit. Our house manager was not previously aware that there would be an outage in the area, and we are working diligently with our team to ensure that we are informing our guests of any planned events that may impact their stay. Thank you for your review, Tanya. We hope to have the opportunity to host you again, in the future, for a much more enjoyable stay.
par un voyageur
Condo #68 Eagles Nest Huntington Lake
Publié le 5 août 2020 sur HomeAwayWe love Huntington, it's our families happy place. We usually camp but the campground was closed this year. this is actually the first time I was disappointed with the cleanliness of our condo.. it seemed that staff intended to vacuum but didn't.. the floor was very dirty, cereal in the closet and under the chairs. The kitchen floor was absolutely gross. we actually took the mat out and poured hot water on it and washed it thoroughly before we left as we didn't want other s with kids crawling on that.. We definitly left it cleaner than we found it.
We will not be choosing number 68 again. We come to Huntington every year and have for over 40 years. this is my first unfavorable review.
Commentaires de Gestion de l’hôtel
6 juill. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback, Gail. We are happy to hear you enjoyed our home. We are working closely with our housekeeping team to ensure that they are paying close attention to detail while preparing for guests and following the current COVID-19 cleaning protocols. However, we would like to apologize for the missed area. Thank you for bringing it to our attention. We hope to have another chance to impress you in the future!
par un voyageur
Father’s Day get away
Publié le 21 juill. 2020 sur HomeAwayThe property was just as described. I loved it so much that I decided to stay another day. Nothing beats being there in the weekdays and there’s no traffic. Will definitely be back next year
par un voyageur
Good Stay
Publié le 9 oct. 2019 sur HomeAwayOverall Good!