Note fondée sur 52 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
3,8 Service et personnel
4,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Does the job
Publié le 10 août 2024 sur HotelsClean and well located spot in Lancaster, more suited to business travel or cheaper budgets - not a room to spend time in, but handy access to the city
Commentaires de Gestion de l’hôtel
2 sept. 2024 par -Sleep Inn Group, Gestion de l’hôtel
Hello, thank you for your review. We hope you enjoyed your stay and wish you all the best on your travels!
par un voyageur
Publié le 27 oct. 2023 sur Expedia
Friendly and helpful staff, nice pool and sauna.
Commentaires de Gestion de l’hôtel
29 nov. 2023 par -Sleep Inn Group, Gestion de l’hôtel
Hello, thank you for you review. We are glad to hear you enjoyed your stay and we hope we will see you again soon! Best wishes.
par un voyageur
Publié le 3 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2023 par -Sleep Inn Group, Gestion de l’hôtel
Thank you for your review, that is much appreciated and we hope to see you again soon!
par un voyageur
Publié le 17 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2023 par -Sleep Inn Group, Gestion de l’hôtel
Thank you so much for giving us a 10 out of 10, that is greatly appreciated and wishing all the best.
par un voyageur
Publié le 8 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2023 par -Sleep Inn Group, Gestion de l’hôtel
Hello, thank you for your review, that is greatly appreciated and we wish you all the best on your travels.
par un voyageur
Publié le 19 juin 2023 sur Expedia
Staff does not exist, everything is by phone, check in getting your key from a key box, check out letting the key on a key box. No humans around, nor reception, nothing. Rooms are very standard with two big disappointing issues: first, not elevator so stairs; second, rooms on the second floor, as the one we occupied, have an unbearable hot temperature and no air conditionning. WIthout exageration, with 20º centigrades outdoors, temperature in the room was not lower than 30º in mid June, and only a small table fan to go on. Really unacceptable. If you are thinking in going on summer, just discard the idea of staying here.
Commentaires de Gestion de l’hôtel
21 juin 2023 par -Sleep Inn Group, Gestion de l’hôtel
Hello Rodolfo, we deeply apologise that you were disappointed with your stay. Please note that our reception is open from 8am-5pm, Monday to Friday so we do give our guests the flexibility of checking in at reception throughout the day or self checking in. We are based in a historic Georgian building so we are limited on what we can do in regard to the stairs and it should state online that rooms are accessible by stairs only, apologies if this has not been clear.We are sorry to hear that the room was too warm, although the temperature is out of our control we have ensured that a fan is included and the window blinds were closed to not bring in heat. Nevertheless, hopefully we can improve our facilities in the future and we apologise once again for not meeting your expectations. Kind regards,
par un voyageur
Nice place, a little noisy
Publié le 17 mai 2023 sur HotelsThe room was nice, spacious, and the bed was very comfortable. My only complaint is that my room was very noisy because it overlooked a main road in Lancaster.
Commentaires de Gestion de l’hôtel
21 juin 2023 par -Sleep Inn Group, Gestion de l’hôtel
Hi Anna, thank you for your review. We are pleased to hear that you liked the room and had a comfortable stay. We are sorry about the noise from the road; if you ever wish to give us a second chance, we have quieter rooms on the back of the hotel also available to book on Hotels.com, such as the Deluxe Double/Twin Room. Nevertheless, we wish you all the best on your travels.Kind regards,
par un voyageur
Publié le 8 mai 2023 sur Hotels
Large spacious room(we had 3 single beds) with good size bathroom. Clean, tidy and neat. Just off the main road. No noise disruption.
2 things. Keys to rooms are available to all who stay there, as the key box stores keys for all the room. Room had a velux window with no blind. So room was bright quiet early.
Commentaires de Gestion de l’hôtel
21 juin 2023 par -Sleep Inn Group, Gestion de l’hôtel
Hello, thank you for taking the time to leave a review. We are happy that you found the room to be spacious and hope you had an enjoyable stay. Your feedback is greatly appreciated and we have even ensured that the velux blinds can be closed in our rooms for future. Wishing all the best on your travels.Kind regards,
par un voyageur
Lancaster central location
Publié le 25 avr. 2023 sur HotelsGood location for us to visit and explore Lancaster.
Very clean safe and friendly staff.
Commentaires de Gestion de l’hôtel
21 juin 2023 par -Sleep Inn Group, Gestion de l’hôtel
Hi David, thank you for leaving a lovely review. It's always a pleasure to be of service and we hope we will have the pleasure of welcoming you back in the future.Kind regards,
par un voyageur
Publié le 13 avr. 2023 sur Hotels
