Note fondée sur 394 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Leslie Ann, Gestion de l’hôtel
Marissa, Thanks for the five-star guest review! We appreciate your patronage at Fairfield Inn & Suites by Marriott Lancaster Palmdale.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Wonderful spacious room and very clean
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Leslie Ann, Gestion de l’hôtel
Expedia, Thank you for taking the time to leave a review of your recent stay at Fairfield Inn & Suites by Marriott Lancaster Palmdale. We appreciate your feedback and look forward to welcoming you back again soon.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Leslie Ann, Gestion de l’hôtel
Jose, We are thrilled to see a perfect rating, and we greatly appreciate your feedback about your stay at Fairfield Inn & Suites by Marriott Lancaster Palmdale.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Leslie Ann, Gestion de l’hôtel
Derek, Thanks for the five-star guest review! We appreciate your patronage at Fairfield Inn & Suites by Marriott Lancaster Palmdale.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Breakfast. Nice staff
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Leslie Ann, Gestion de l’hôtel
Alejandro, Thank you for taking the time out of your day to leave a five- star review for our hotel. On behalf of the staff here at Fairfield Inn & Suites by Marriott Lancaster Palmdale, we thank you and hope to see you again soon!
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Leslie Ann, Gestion de l’hôtel
Thank you for taking the time out of your day to leave a perfect review for our hotel. On behalf of the staff here at Fairfield Inn & Suites by Marriott Lancaster Palmdale, we thank you and hope to see you again soon!
par un voyageur
Publié le 18 sept. 2024 sur Expedia
After prepaying for my stay, coming to the property after the time frame of being able to cancel for a full refund, I was told that they didn't accept any of the types of payments for a 40.00 deposit. I tried to come up with a solution with the front desk, asked for a manager who came out in a hostile manner, I asked her if she could calm down as I was just trying to find a solution as to not being screwed out of 400.00 that I prepaid. When her rudeness continued even after I offered to put down a 500.00 deposit the manager I responded with her customer service sucked and as a new hotel they should really try and be more accommodating as they worked on hospitality, this is when another manager came running out of the office as I was walking out of the hotel to go and ask my mother in law to use her card. When we returned, a different front desk representative said there was a note on file indicating that I was not allowed to to stay and that I would have to get a refund through Expedia because I was the individual that started an altercation - please keep in mind that this was all in front of my 4 year old child.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Melina Orozco, Gestion de l’hôtel
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration you encountered during your check-in process. We understand how important a smooth arrival is, and I’m sorry that this situation caused you distress. To clarify, our hotel policies regarding payment methods are designed to ensure the security and ease of transactions for all guests. Unfortunately, we are unable to accept certain forms of payment, including cash deposits, and this is consistently communicated at the time of booking. I’m sorry if this policy was not made clear to you beforehand. Our team, including our manager, strives to provide solutions whenever possible, and I apologize if this was not your experience. While we do our best to accommodate guests' needs, there are instances where our options may be limited due to policies. I regret if any part of our communication came across as unfriendly or unprofessional, as that is not the level of service we aim to provide. We always aim to treat all our guests with respect and professionalism, and we expect the same courtesy in return.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Leslie Ann, Gestion de l’hôtel
Christy, Thank you for taking the time out of your day to leave a positive review. We are thrilled to see that we provided you with a great experience at Fairfield Inn & Suites by Marriott Lancaster Palmdale.
par un voyageur de Coarsegold
Publié le 17 sept. 2024 sur Expedia
Julie at the front desk is busy and really seems like she’s the boss around there. She was super helpful. I was there two days with my family and she helped us with every thing we needed. It felt like a second home for those two days. The pool was clean just the right size. We had the pool to ourselves which was really nice with two littles learning to swim. The spa was especially lovely. So relaxing! The breakfast in the morning is all healthy & fresh. Not unappealing like most hotel breakfasts. Everyone seemed so comfortable there. People reading the news on their tablets, some families still in their pajamas, teens coming down with their backpacks grabbing food as they went off to school (assuming they were staying in between a move). It was a great stay.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Leslie Ann, Gestion de l’hôtel
Anne, Thank you for taking the time out of your day to leave a five- star review for our hotel. On behalf of the staff here at Fairfield Inn & Suites by Marriott Lancaster Palmdale, we thank you and hope to see you again soon!
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Wonderful stay .
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Leslie Ann, Gestion de l’hôtel
Norma, I greatly appreciate your positive feedback towards our hotel. Thank you for staying with us at the Fairfield Inn & Suites by Marriott Lancaster Palmdale! We look forward to seeing you again in the future!
