Note fondée sur 915 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Solange de Angoulême
Excellent hôtel
Publié le 4 août 2015 sur HotelsNous avons vraiment apprécié notre séjour dans cet hôtel, il est magnifique et très reposant. Le petit déjeuner est excellent, la chambre était superbe et très propre.
par Lise de Ile Perrot qc
Charmant hôtel avec jardin et piscine intérieure
Publié le 16 août 2014 sur HotelsBien aimé, j'y retournerais
par un voyageur
Publié le 22 oct. 2024 sur Expedia
Staff in the dining room did not allow us to sit at tables unless we ordered something. ( 8:30 at night and nobody in dinning room). They told us to sit outside but could not find the area they suggested for us.
Commentaires de Gestion de l’hôtel
3 nov. 2024 par Stacey, Gestion de l’hôtel
Thank you for your feedback. We will discuss the situation you experienced with our Food and Beverage team. We would like to have you stay with us again in the future.
par un voyageur
NO REFUND FOR YOU!!
Publié le 19 oct. 2024 sur HotelsWe were there because Three Dog Night was playing at The American Music Theater in Lancaster on Saturday night. (We got there Friday evening.) Three Dog Night canceled the concert due to a band member having an emergency. We had booked 2 nights, but only stayed one night and when I asked for a refund for the 2nd night, they denied our request. I was told by the front desk to call Expedia to ask them. I called Expedia and they said that they had to ask the Hilton Garden Center Inn Lancaster, and after talking to them, they confirmed that we stayed one night instead of 2 but said they stand firm and will not refund our money. Really Hilton... that is very poor customer service.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Front Desk, Gestion de l’hôtel
Please reach out to the property to discuss your stay in further detail as to your unfortunate experience during your stay.
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Stacey, Gestion de l’hôtel
I am sorry to see that we did not meet your expectations. If you would like to discuss your stay more, please reach out to the property. We value your opinions and feedback.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
I was given a pet friendly room even though I did not have a pet.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Stacey, Gestion de l’hôtel
Thank you for your feedback. Unfortunately, we do not have a designated area for pet guests as per Hilton. We do deep cleaning in between each guest when a pet has been in the room prior. We apologize for any inconvenience this may have caused during your stay. We would love to have you stay with us again in the future.
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Stacey, Gestion de l’hôtel
Thank you for your feedback. We would love to have you stay with us again in the future.
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Everything was good, except the on site dining was disappointing. Wife and i tried for dinner and dining room closed with a very limited menu given at bar seating area.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Stacey, Gestion de l’hôtel
Thank you for your feedback. We apologize for the inconvenience with the dining room. We will address this with food and beverage team. We would love to have you stay with us again.
par un voyageur
It was okay.
Publié le 22 sept. 2024 sur HotelsThe doors to the rooms are loud when they close. I could hear everyone in the hallway entering/leaving their rooms. Their was a family that had kids running up and down the hallway half the night. The family spent more time in the hallway talking with the kids running up and down than they did in their room. Breakfast was okay. I would have preferred a make your own pancake/waffle machine and served myself breakfast than have someone doing it for me. Room was great, clean and the bed was comfortable.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Stacey, Gestion de l’hôtel
Thank you for your feedback. We would like to apologize for the inconvenience. We are sorry we could not meet your expectations. We would love to have another opportunity to serve you. The issues you have addressed will be discussed with management and remainder of the HGI team.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Stacey, Gestion de l’hôtel
Thank you for your feedback. We would love to have you stay with us again in the future.
