Note fondée sur 780 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 juill. 2022 sur Hotels
Excellent customer service.
People was so nice.
Commodity eazy
Commentaires de Gestion de l’hôtel
22 juill. 2022 par General Manager, Gestion de l’hôtel
Annie, thank you for your comments regarding your recent stay at the Holiday Inn Lancaster. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments with our team to recognize them for a job well done. Thank you again; we look forward to welcoming you back soon.
Frank Rivera,
General Manager
par un voyageur
Publié le 23 oct. 2024
Toilet and air conditioner in room where broken. Too many bums outside to walk around. Connected restaurant expensive and messes up order then yells at you. Front desk staff was very nice though.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Megan, Gestion de l’hôtel
Victoria I am sorry to hear you didn't have an amazing experience that we strive to give each of our guests. Thank you for bringing this to our attention!
par un voyageur
Publié le 27 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Holiday Inn Lancaster Team, Gestion de l’hôtel
Dear Brian, We appreciate you taking the time to leave your kind rating for Holiday Inn Lancaster. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon!Thank you,Holiday Inn Lancaster Team
par un voyageur
Publié le 26 août 2024 sur Expedia
I liked that the property was very clean and offered
amenities, like snacks.
I did not like that it was difficult to get someone from the
desk to pick up the phone to answer my questions. I understood that it was a busy weekend for the staff when
I brought it to their attention.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Megan, Gestion de l’hôtel
Hello, sorry that it was hard to reach the front desk staff. Please allow us to redeem ourselves with your next stay here in Lancaster.
par un voyageur
Publié le 25 août 2024 sur Expedia
Downtown next to Parking
Commentaires de Gestion de l’hôtel
27 août 2024 par Holiday Inn Lancaster Team, Gestion de l’hôtel
Dear Sunni, Thank you for sharing your experience and highlighting one of the key features of our hotel. We are glad you enjoyed your stay, especially our excellent location downtown. We appreciate your business and hope you will choose Holiday Inn Lancaster on your next visit to Lancaster.Thank you,Holiday Inn Lancaster Team
par un voyageur
Publié le 20 août 2024 sur Expedia
Staff was very friendly, lots of things close by for breakfast/lunch/dinner. My only somewhat complaint was that you could hear people in the hallways very clearly.
Commentaires de Gestion de l’hôtel
22 août 2024 par Holiday Inn Lancaster Team, Gestion de l’hôtel
Dear Andrea, We are pleased to read that you loved our courteous colleagues combined with our central location and had a comfortable stay. However, we are sorry for any inconvenience caused due to the noise issues you encountered from the hallways. We will address this appropriately and are grateful for your patience. We hope to welcome you back again.Thank you,Holiday Inn Lancaster Team
par un voyageur
Not bad, not great.
Publié le 20 août 2024 sur HotelsConvenient location downtown. Parking $15 per day. No free breakfast, very minimal buffet $14 adult. Would probably find another hotel.
Commentaires de Gestion de l’hôtel
20 août 2024 par Megan, Gestion de l’hôtel
Thank you for your stay! Sorry it wasn't up to your standards. We never want our guests to feel this way.
par un voyageur
Publié le 18 août 2024 sur Expedia
Area is quite congested. Otherwise it is like any other large town.
Would like to say that the staff was quite accomodating. The front desk was efficient and pleasant.
But I would like to comment on one staff member, Ty, would went out of his was to assist us with all our issues; i.e., baggage, room key, dining, location of amenities and his smile!! Each of the staff did their jobs well but Ty was exceptional and would recommend he be chosen for any position in your company. He won't disappoint.
Commentaires de Gestion de l’hôtel
19 août 2024 par Megan, Gestion de l’hôtel
Thank you for your stay and kind words about Ty, he definitely is great! See you the next time you visit Lancaster.
par un voyageur
So so stay
Publié le 18 août 2024 sur HotelsGreat location. Room uncomfortable- really hot, ac struggling, left early
Commentaires de Gestion de l’hôtel
19 août 2024 par Megan, Gestion de l’hôtel
Hello. Sorry that the room was not comfortable, please next time let us know and we will fix it for you.
par un voyageur
Publié le 17 août 2024 sur Expedia
The location is just wonderful!
Commentaires de Gestion de l’hôtel
17 août 2024 par Megan, Gestion de l’hôtel
We are glad to hear you enjoyed your stay and Lancaster!!
