Note fondée sur 944 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 oct. 2024
Nice rooms and the staff is very friendly
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Customer Service, Gestion de l’hôtel
Anke, we’re delighted you loved your experience at Lancaster Marriott at Penn Square. It's wonderful to hear that you enjoyed the rooms and the friendly service from our team members. We look forward to welcoming you back in the future!Josh NowakGeneral Manager
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Front entrance under construction
Clean lady rude
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Customer Service, Gestion de l’hôtel
Theresa, thank you for sharing your feedback. The comments regarding your interaction are noted. We're committed to providing friendly and welcoming service and will look into the situation. Your understanding regarding our front entrance is appreciated. We hope to provide a better experience on any future visit.Josh NowakGeneral Manager
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Customer Service, Gestion de l’hôtel
Steven, thank you for staying with us at Lancaster Marriott at Penn Square. We're thrilled you enjoyed your experience, and we're looking forward to welcoming you back.Josh NowakGeneral Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The parking garage was so inconvenient for transporting luggage into building. The shower in the bathroom was impossible to adjust proper water temperature. It would change from ice cold to scalding hot during the shower. Housekeeping left us 1 washcloth for 3 adults. The room had no drawers or any kind of shelf or storage for clothing other than a slim closet for clothes on hangers.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Customer Service, Gestion de l’hôtel
Patricia, the team appreciates your feedback. It's unfortunate that your experience with parking and room features was not ideal. Your comments regarding the bathroom amenities and storage options have been taken into consideration. We always strive to improve and hope that you would give us another chance in the future.Josh NowakGeneral Manager
par un voyageur
Publié le 20 sept. 2024 sur Expedia
The location of the hotel was very convenient and close to downtown shopping. At the time of our arrival, the front of the hotel had construction, and we were not able to access the parking garage next door to the hotel which was an unfortunate inconvenience. Other than that, our stay was very comfortable, and would definitely stay again if in the area.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Customer Service, Gestion de l’hôtel
Jacqueline, thank you for staying with us at Lancaster Marriott at Penn Square. We are pleased to hear you found the location convenient and your stay comfortable. The construction is temporary, and we're eager to welcome you back in the future with a more seamless experience.Josh NowakGeneral Manager
par un voyageur de Myerstown
Publié le 20 sept. 2024 sur Expedia
It is located at the convention, making it convenient to walk from room. There are many food options nearby in walking distance.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Customer Service, Gestion de l’hôtel
Vincent, we're delighted you loved your experience at Lancaster Marriott at Penn Square. The convenient location and nearby dining options are some of the highlights we enjoy offering our guests. We're looking forward to welcoming you back!Josh NowakGeneral Manager
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Nice welcome upon arrival. The employees are professional and caring. Quality accommodations are located in a trending area. There is a Farmers Market, one of the oldest, located across the street. Check the dates/ times that it is open. Museums, shopping, and Franklin and Marshall are within an easy distance. Parking at this central city location is easy; the parking garage is a city facility. Note: Check-in and then drive to the garage. The Marriott and baggage carts are accessible on the second floor of the garage. We enjoyed the hotel's quiet atmosphere located in the heart of Lancaster.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Customer Service, Gestion de l’hôtel
Jane-marie, it’s great to know you had a pleasant stay at Lancaster Marriott at Penn Square. Our team members are delighted to have made your experience enjoyable. Thank you for highlighting our prime location and convenient amenities. We look forward to welcoming you back.Josh NowakGeneral Manager
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Customer Service, Gestion de l’hôtel
Thanks for the perfect rating, Tiana!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Lancaster Marriott at Penn Square.Have a wonderful day!Josh NowakGeneral Manager
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Customer Service, Gestion de l’hôtel
Matt, thank you for sharing your feedback. The team hopes you had a satisfactory experience and looks forward to any suggestions you might have for future improvements.Josh NowakGeneral Manager
par un voyageur
Publié le 10 sept. 2024 sur Expedia
This was the first time ever being in the "city" of Lancaster, so it is very different than the Amish/Farmland I am use to, but it was a very nice stay. There is off site parking, but the parking garage is very easy to get to, but you are charged a daily rate for parking there. Also, note that there are a lot of ONE WAY streets there.....soooooo just keep that in mind while you are in the area. I would not want anyone to go down a one way street by accident.... not saying anyone did that, but, there is that. (haha). Go, Enjoy! It is a perfect spot close to a lot of things!
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Customer Service, Gestion de l’hôtel
elizabeth, It’s wonderful to hear you had a great time at Lancaster Marriott at Penn Square. The picturesque surroundings of Lancaster city are indeed a contrast to the Amish farmland. The convenient location is perfect for exploring nearby attractions. We appreciate your helpful parking and navigation tips, and we're glad you found the area enjoyable. We look forward to welcoming you back!Josh NowakGeneral Manager
