Ratings based on 169 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Amazing hotel, food and staff!
Posted Mar. 19, 2024 on HotelsI stayed here for 2 nights to use as a base to do the Yorkshire 3 peaks as well as head towards Windermere for an after. The entire experience was brilliant. The room was fantastic, the food amazing (I had the burger one night and the steak the next, both absolutely gorgeous and perfectly cooked). Most of all the staff were so friendly and welcoming, going as far as to giving me a card on my birthday which was a fantastic little touch.
Overall I would happily stay here again if I'm visiting around this area without question!
Comment from Hotel Management
Mar. 24, 2024 by Matt, Hotel Management
Hi Craig,We're thrilled to hear that you had an amazing experience during your stay with us! It's wonderful to know that you enjoyed our hotel, food, and the exceptional service provided by our staff. We're delighted that you chose to spend your birthday with us, and we look forward to welcoming you back on your next visit to the area!Kind RegardsMattThe Fenwick
by A traveller from Toronto
Posted Mar. 8, 2024 on Expedia
Great staff. Great stay.
Comment from Hotel Management
Mar. 10, 2024 by Matt, Hotel Management
Hi Vijay,Thank you for your feedback! We're thrilled to hear that you had a great stay and that our staff contributed to making your experience enjoyable. If there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back again soon!Kind RegardsMattThe Fenwick
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Jan. 31, 2024 by The Fenwick Reservations , Hotel Management
Hi Catherine, We are sorry to hear that your stay was not up to the standard we pride ourselves on. If you reach out to us directly, we can investigate the situation and find a resolution.
by A traveller
Posted Jan. 22, 2024 on Expedia
Excellent value, excellent staff lovely rooms. Quaint little lodges
Comment from Hotel Management
Jan. 24, 2024 by The Fenwick Reservations , Hotel Management
Hi Nathan, Thank you for leaving the 5* review. It is great to see that you had a lovely stay.
by A traveller
Warm welcome
Posted Jan. 18, 2024 on HotelsFriendly, attentive staff; beautiful, cosy room; and incredible food. Will definitely be back to stay or even just to eat there again.
Comment from Hotel Management
Jan. 22, 2024 by Matt, Hotel Management
Hi Sarah,Thank you for the outstanding 10/10 review! We're delighted to hear that you received a warm welcome and found our staff friendly and attentive. It's wonderful that you enjoyed the beautiful, cosy room and the incredible food. We look forward to welcoming you back, whether for a stay or just to enjoy another meal with us.Kind RegardsMattThe Fenwick
by A traveller
Substandard
Posted Jan. 10, 2024 on HotelsThe room was well laid out and comfortable, good size bathroom and shower. We booked a meal in the bar, which was unfortunately below our expectations, the wine list didn’t correspond with the wine that they actually had. The description of food on the menu and special board was misleading and unfortunately when the food arrived we were disappointed. Breakfast was ok, the coffee, tea, cereal station was very limited and the coffee ran out and was not checked or replaced. The service in the bar both during dinner and breakfast was unenthusiastic.
Comment from Hotel Management
Jan. 11, 2024 by Matt, Hotel Management
Hi,Thank you for sharing your feedback. We're pleased you found the room comfortable. We apologise for the disappointments during your dining experience, and we'll address the issues with our team. We're sorrry that not all the wines on the list were available, I am aware we have had some supplier issues recently, thank you for your understanding. Your comments about breakfast and service in the bar are duly noted, and we'll work to improve.Kind RegardsMattThe Fenwick
by A traveller
Posted Jan. 4, 2024 on Expedia
Very nice room. Warm and great shower!
Comment from Hotel Management
Jan. 9, 2024 by Matt, Hotel Management
Hi Isabelle,Thank you for your positive feedback! We're delighted to hear that you enjoyed the room and facilities. If there's anything specific you think we can improve upon, we'd love to know. Looking forward to welcoming you back!Kind RegardsMattThe Fenwick
by A traveller
Great staff
Posted Jan. 4, 2024 on HotelsVery accommodating when our dog was taken ill and we were unable to eat in the restaurant. Food was great, bed was comfy. Would revisit if in the area.
Comment from Hotel Management
Jan. 9, 2024 by Matt, Hotel Management
Hi,Thank you for your perfect rating and kind words! We're pleased to hear that our staff were great and accommodating during a challenging situation with your dog. It's wonderful that you enjoyed the food, found the bed comfy, and would consider revisiting. We hope your dog is feeling better, and we look forward to welcoming you back when you're in the area.Kind RegardsMattThe Fenwick
by A traveller
Posted Dec. 21, 2023 on Expedia
Comment from Hotel Management
Jan. 11, 2024 by Matt, Hotel Management
Hi Gaynor,Thank you for the perfect 5 out of 5 rating! We appreciate your positive feedback and are delighted to hear that you enjoyed your experience with us. If you have any specific comments or suggestions, feel free to share them. We look forward to welcoming you again in the future!Kind RegardsMattThe Fenwick
by A traveller
Posted Nov. 6, 2023 on Hotels
Comment from Hotel Management
Nov. 8, 2023 by Imani , Hotel Management
Hi Alan,Thanks for the great rating, we really appreciate it!Kind regards, Imani
