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Tru by Hilton Lancaster East

2.5 star property
Hotel near Dutch Wonderland in Lancaster

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Photo gallery for Tru by Hilton Lancaster East

Room, 2 Queen Beds, Non Smoking
Lobby
Indoor pool
Exterior
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Laundry
  • 24/7 front desk

Explore the area

Map
2320 Lincoln Hwy E, Lancaster, PA, 17602
  • Amish Farm and House
    ‪8 min walk‬
  • Dutch Wonderland
    ‪8 min walk‬
  • American Music Theatre Lancaster
    ‪12 min walk‬
  • Lancaster, PA (LNS)
    ‪21 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Hearing, Roll-in Shower)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing, Roll-in Shower)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

About the area

Lancaster

In shopping district.You'll find Dutch Wonderland and American Music Theatre Lancaster within a 15-minute walk of this Lancaster hotel. Amish Farm and House and Rockvale Outlets are also within half a mile (1 km).

What's nearby

  • Amish Farm and House - 8 min walk - 0.7 km
  • Dutch Wonderland - 8 min walk - 0.7 km
  • Rockvale Outlets - 9 min walk - 0.8 km
  • Tanger Outlets Lancaster - 10 min walk - 0.8 km
  • American Music Theatre Lancaster - 12 min walk - 1.0 km

Getting around

  • Lancaster Station - 14 min drive
  • Philadelphia Intl. Airport (PHL) - 85 min drive

Restaurants

  • ‪Chick-fil-A - ‬18 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Texas Roadhouse - ‬3 min walk
  • ‪Golden Corral - ‬4 min walk
  • ‪Sonic Drive-In - ‬15 min walk

About this property

Tru by Hilton Lancaster East

Hotel near Dutch Wonderland in Lancaster
Tru by Hilton Lancaster East offers its guests an indoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Free breakfast is available daily. A vending machine, an arcade/game room, and gift shops/newsstands are also featured at Tru by Hilton Lancaster East. Self parking is free.

This Lancaster hotel is smoke free.

  • 1 building
  • 112 guestrooms or units
  • 5 levels
  • Built in 2017
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
Tru by Hilton Lancaster East offers 112 accommodations with hair dryers and irons/ironing boards. 55-inch Smart televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Languages

English

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Property amenities

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Gym
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Pool hoist on site
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 55-inch smart TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Lancaster East Hotel
Tru Hilton Lancaster East
Tru by Hilton Lancaster East Hotel
Tru by Hilton Lancaster East Lancaster
Tru by Hilton Lancaster East Hotel Lancaster

Tru by Hilton Lancaster East Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 607 out of 1000 reviews
Rating 8 - Good. 237 out of 1000 reviews
Rating 6 - Okay. 91 out of 1000 reviews
Rating 4 - Poor. 37 out of 1000 reviews
Rating 2 - Terrible. 28 out of 1000 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Stayed 1 night in Jan 2025

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is what makes this property amazing!
Stayed 1 night in Jan 2025

10/10 Excellent

Gina Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk lady is so nice. Clean and shower feels so good.
Stayed 1 night in Jan 2025

10/10 Excellent

Diana, Wrightstown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean and the staff was very accommodating, especially Isaac!
Stayed 1 night in Jan 2025

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to all food places and shoping
Stayed 1 night in Jan 2025

10/10 Excellent

Neftali

Stayed 2 nights in Dec 2024

10/10 Excellent

Linda J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I missed was a coffee pot in my room but they have coffee in the lobby 24 hrs. The staff was very friendly. The entire place was clean and looked new even though it's been there for 7 years.
Stayed 1 night in Jan 2025

10/10 Excellent

Jen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Dec 2024

6/10 Okay

Brittany

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Giselle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great Christmas family vacation spot. Breakfast buffet was great, close to many food places, mall and stores.
Stayed 4 nights in Dec 2024

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, front desk staff were very kind and helpful, Room was nice, very close to American Music Theater where we saw a show
Stayed 1 night in Jan 2025

6/10 Okay

Tameeka

Liked: Staff & service
Room could have been cleaned better, dirty wash cloth left behind in bathroom. Staff was professional and courteous
Stayed 3 nights in Jan 2025

10/10 Excellent

Amber

Stayed 2 nights in Jan 2025

2/10 Terrible

Mathieu

Travelled with family
Disliked: Staff & service, property conditions & facilities
will not come back
Stayed 2 nights in Jan 2025

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The crew was really nice.
Stayed 2 nights in Jan 2025

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in late but the woman at the front desk was incredibly friendly. Super informative about things to do in relation to what we already had planned. Breakfast was convenient and easy. Rooms were very clean and comfortable.
Stayed 1 night in Jan 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The attractive room looked recently renovated. There were, however, some design flaws. There was one light switch for the overhead lighting over the bed. I like the idea of dispensers in the bathroom, however , they were difficult and painful for my arthritic hands to work.
Stayed 1 night in Jan 2025

10/10 Excellent

Danielle, Neptune

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in Dec 2024

10/10 Excellent

Corey

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for my boys
Stayed 1 night in Oct 2024

6/10 Okay

Sara

Liked: Staff & service
The room was nice but the cleanliness needs some work. The pillows on the bed were not very supportive. We enjoyed the breakfast. The service was excellent as well.
Stayed 1 night in Jan 2025

8/10 Good

Jean Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the staff were super friendly and helpful.
Stayed 1 night in Dec 2024

8/10 Good

Brent

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

babak, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
I recommend this hotel
Stayed 1 night in Dec 2024

8/10 Good

Misty

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very friendly staff! Decent breakfast. Cleanliness was an issue....not terrible, but not great. I will admit I am picky about cleanliness, but even my husband noticed. I suspect this is due to lack of housekeeping staff as they seemed to maybe not have enough help to keep up. Examples of issues: carpet in hallways dirty with obvious crumbs & debris, hallway trash cans overflowing, multiple crumbs (but NO bugs) beneath mattresses, dark hair on pillow. Otherwise, great stay and hotel!
Stayed 1 night in Dec 2024

10/10 Excellent

Jennifer, Kirkwood

Stayed 2 nights in Dec 2024