Note fondée sur 349 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,0 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Cleveland, Gestion de l’hôtel
Thank you for your review. We are so happy that you enjoyed your weekend with us.Regards,Guest Experience - Supervisor
par un voyageur
Publié le 25 août 2024 sur Expedia
The staff were very helpful and welcoming especially Kate at reception.
A great weekend. Lovely open fires and great sorting areas
Commentaires de Gestion de l’hôtel
27 août 2024 par Cleveland, Gestion de l’hôtel
Hi Anisha,Thank you for your review, we will be sure to pass on your feedback to the whole team. Cleveland is such a special place, and we are glad to hear you enjoyed your stay with us. We hope to see you again in the near future.Regards,Guest Experiences - Supervisor
par un voyageur
Do it, it’s so worth it!!!
Publié le 25 juin 2024 sur HotelsI can not rate my stay highly enough. I was treated like a VIP and no request was a difficulty. It is an absolutely stunning location and the amenities are first class. The service particularly was first class, especially from Kate, what a gem.
Commentaires de Gestion de l’hôtel
20 août 2024 par Guest Experience Supervisor, Gestion de l’hôtel
Good morning Rebecca,WOW. Thank you for the glowing review! We are thrilled to hear we exceed your expectations and I have passed on your kind words to the rest of the team. We look forward to your return in the near future.Regards,Guest Services Supervisor.
par un voyageur
Publié le 21 juin 2024 sur Expedia
We stayed here on a Friday and Saturday night for an anniversary celebration. The location was beautiful and the staff were very helpful and friendly. Overall, the hotel was more like an upscale bed and breakfast than a luxury hotel (as the Lancemore chain market it). The rooms are in need of updating (i.e., bathrooms, wardrobes, paint, etc. are all looking very worse for wear).
The bar area is lovely and has a wonderful view. However, the restaurant was disappointing. It had a completely different menu to when we booked online. The previous menu listed a gourmet selection of dishes, which is why we booked it for our anniversary dinner. Instead, the menu we were presented had a selection of three main sharing dishes and limited sides.The food was very average and the overall dining experience was disappointing. The breakfast was a buffet, which was simple but nice.
The first night we were there was blissfully quiet; however, the second night was unacceptably noisy. Other guests had decided to have drinks by the fire pit right outside the main guest rooms. The noise from these guests continued well past midnight. The hotel needs to remind guests to be mindful of the noise (considering the fire pit is right next to most of the rooms) or close the fire pits at 10pm.
Although this hotel has a beautiful scenic setting and exceptional staff, it was a disappointing stay.
Commentaires de Gestion de l’hôtel
22 juin 2024 par Cleveland, Gestion de l’hôtel
Good afternoon, Alice. I'm so happy that you enjoyed the tranquility of the gorgeous gardens that Cleveland Estate has to offer. I will also be sure to share with the staff that you were impressed with their level of serve. I offer you my deepest apologies however for the unfortunate noise caused by the other guests around the firepit on the Saturday night. Due to your feedback, we are now implementing restrictions to ensure all guests get to enjoy their stays equally. I am surprised to hear that your meal at the Carriage House was not up to your expectations as our reviews about the food has consistently been raved about but understand that you personally didn't enjoy it and would like to make this right. If you'd like to connect further by phone or email, we'll work with you to try and find a solution as we would love to have you back with us again at Cleveland Estate.Regards,Guest Experience Supervisor.
par un voyageur
Publié le 16 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 juin 2024 par Cleveland, Gestion de l’hôtel
We are thrilled to hear you enjoyed your stay with us.Regards,Guest Experience Supervisor
par un voyageur
Publié le 15 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Guest Experience Supervisor, Gestion de l’hôtel
Hi Andrew,Thank you for the great review! We look forward to you returning in the near future.Regards,Guest Experience Supervisor
par un voyageur
Publié le 15 juin 2024 sur Expedia
Nice place
Commentaires de Gestion de l’hôtel
15 juin 2024 par Cleveland, Gestion de l’hôtel
Hi Serguei,So glad you enjoy your stay with us at Cleveland Estate. We hope to see you again in the near future.Regards,Guest Experience Supervisor
par un voyageur
Publié le 8 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 juin 2024 par Cleveland, Gestion de l’hôtel
Good morning Julianne, We are so happy that you enjoy your stay with us at Cleveland Estate, and hope to see you again in the near future. Regards,Guest Services Supervisor
par un voyageur
Publié le 26 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 mai 2024 par Mariel, Gestion de l’hôtel
Thank you Ian
par un voyageur
Publié le 13 avr. 2024 sur Wotif
Beautiful property, wonderful views especially now with autumn leaves. Gorgeous stay!
Commentaires de Gestion de l’hôtel
29 mai 2024 par Mariel, Gestion de l’hôtel
Thank you Lina
