Note fondée sur 10 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Sharon, Gestion de l’hôtel
Thank you for your review, Jinwook! We’re delighted to hear you enjoyed your stay at Shark Bay Boutique Hotel and appreciate the 8 out of 10 rating. Your feedback is important to us, and we’re always looking for ways to enhance our guests’ experiences. We look forward to welcoming you back for another enjoyable visit!
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Such a beautiful location and the hotel could do so much better. Disappointing as the windows in the room were dirty so it ruined the beautiful view. Bathroom ceiling had a hole and sheets had stains. The outside and lounge areas are lovely.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Sharon, Gestion de l’hôtel
Thank you for your feedback. We're sorry to hear about the issues you experienced, and we truly appreciate your kind words about our location and lounge areas. Rest assured, hotel management will address the concerns you've raised. We hope to welcome you back for a better experience in the future.
par un voyageur
Publié le 11 janv. 2024 sur Expedia
par un voyageur
Publié le 10 janv. 2024 sur Expedia
par un voyageur
Publié le 17 déc. 2023 sur Hotels
par un voyageur
Publié le 10 nov. 2023 sur Hotels
par un voyageur
Room with a stunning view
Publié le 7 août 2023 sur HotelsWe had no problem with our stay. Staff was friendly and helpful. Service and food was excellent. The only drawback was the hotel has a generator, but during loadshedding all the plugs and lights are off. So during the evenings you only have a small light in the room.
If you are an outdoor person, there are lots to do during the day. We will definitely go back if they do an upgrade on their generator.
Commentaires de Gestion de l’hôtel
7 août 2023 par Sharon, Gestion de l’hôtel
Dear Guest,Thank you very much for taking the time to share your feedback regarding your recent stay at our hotel. We truly appreciate your positive comments and are delighted to hear that you had an enjoyable and comfortable experience overall. It's especially heartening to learn that our staff's friendliness and helpfulness, as well as the quality of our service and food, met your expectations. We strive to provide our guests with excellent service, and your acknowledgment is a wonderful validation of our efforts. We also appreciate your constructive feedback regarding the generator situation during load shedding. We apologize for any inconvenience you faced due to the limited lighting in the evenings. Your feedback is valuable to us, and we understand the importance of addressing this matter to provide a more seamless experience for our guests. We're pleased to know that you found our location and outdoor activities to be appealing, contributing to your overall positive impression of your stay. Your suggestion of an upgrade to our generator is duly noted. We continuously strive to enhance our facilities and services, and your input serves as an important guide in this endeavor. We would be absolutely thrilled to welcome you back in the future. Rest assured, your comfort and satisfaction remain our priority, and we look forward to making your next stay even more memorable. Once again, thank you for choosing to stay with us and for sharing your thoughts. Should you have any further feedback or inquiries, please don't hesitate to reach out to us. Warm regards,
par un voyageur
Publié le 9 mars 2023 sur Expedia
Das Bild der Zimmer weshalb wir gebucht haben hat leider nicht zu unserer Unterkunft gepasst. Das war ein Fehler oder vorsätzlich von Expedia und nicht vom Hotel. Im Hotel wurde uns gesagt, die Abbildung von Expedia zeigt eindeutig die Luxury Zimmer. Wir haben die Zimmer ohne Lagunenblick bekommen. Das Hotel hat uns angeboten am nächsten Tag zu wechseln, allerdings wäre das nur für eine Nacht gewesen. Im Zimmer ist die badplanung eine Katastrophe, aus der Dusche lief massiv Wasser. Ich stellte meine Kosmetik Tasche unter das Waschbecken. Da anscheinend ein Rohr defekt war, war am nächsten Morgen alles nass. In dem anderen Zimmer waren von der Bettwäsche die Kissen nicht frisch bezogen und es waren Haare vom Vorgänger im Zimmer.
par un voyageur
Publié le 12 oct. 2022 sur Expedia
Beautiful hotel in an incredible place. Staff were incredibly helpful and welcoming.
Bit disappointed that my room did not have an AC and it got quite hot. The spa was also really lovely, but the nail products were disappointing. The experience was great and the therapists were really friendly, but I’d hope for better products next time.
Overall a great place and I’d definitely recommend to others!
par un voyageur
Publié le 24 nov. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
1 déc. 2021 par Esther Engelbrecht, Gestion de l’hôtel
Thank you for your review. We hope to see you back soon!
