Avis Limasan Villa Langkawi

Subject: Apology and Response to Your Recent Feedback at Frangipani VillaDear Shunxing,Thank you for sharing your feedback regarding your recent stay at our Frangipani Villa. We value all guest feedback as it helps us to continually improve our services and facilities.Firstly, we sincerely apologize for any inconvenience or disappointment you experienced during your stay. It is always our intention to provide a comfortable and enjoyable experience for all our guests.We understand that there may have been some confusion regarding your booking and expectations for the property. As you mentioned, our Frangipani Villa offers two bedrooms and a private villa setting, which may not have aligned with your initial expectations. We apologize for any misunderstanding in this regard.Regarding your concerns about noise from aircraft, we regret any disturbance this may have caused you. While our property is located near the airport, we strive to minimize any disruptions to our guests' peace and tranquillity. We appreciate your feedback on this matter.Additionally, we apologize if the rural setting of our property and the surrounding area did not meet your expectations. We understand that location preferences can vary among guests, and we regret if this aspect of your stay was not to your liking.We take cleanliness and hygiene very seriously, and we are disappointed to hear that you found the villa to be dark, gloomy, and unclean. Please rest assured that we will address these concerns with our housekeeping team to ensure that all areas of the property are maintained to the highest standards.Regarding your interactions with our manager, we are deeply concerned to hear about any perceived lack of cooperation or unwelcoming behaviour. This is not reflective of the level of service and hospitality that we strive to provide to all our guests. We will investigate this matter further and take appropriate action to ensure that all guests are treated with respect and professionalism.Once again, we apologize for any shortcomings during your stay with us. We appreciate your feedback and the opportunity to address your concerns. If you would like to discuss your experience further or if there is anything else we can do to make amends, please do not hesitate to contact us directly.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more positive experience.Sincerely,

Dear Oomi,Thank you so much for choosing to stay at Frangipani Villa and for taking the time to leave us a 5-star rating! We are delighted to hear that you had a wonderful experience during your stay.It was our pleasure to host you, and we're thrilled that our services and facilities met your expectations. Our team strives to provide a memorable and comfortable stay for all our guests, and your positive feedback is truly rewarding.If there's anything specific that stood out to you or any aspects of your stay that you'd like to highlight, please feel free to share. Your insights are invaluable as we continuously work to enhance our guest experience.We hope to have the pleasure of welcoming you back to Frangipani Villa in the future. Should you have any further comments or requests, please do not hesitate to reach out.Safe travels, and thank you again for choosing Limasan Villa Langkawi!Warm regards,Wan