Note fondée sur 35 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,8 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Hidayah, Gestion de l’hôtel
Dear Michael,Good Morning! Bonjour! Selamat Pagi!Thank you for choosing Mercure Langkawi Pantai Cenang, and we really appreciate you taking the time to give your star rating.We hope you’ll visit us again soon so that we can deliver an exceptional experience to you in the near future, and we hope you have a much improved visit at that time.Sincerely,Hidayah SoberiGuest Experience Executive
par un voyageur
10/10
Publié le 20 oct. 2024 sur HotelsExcellent service & a beautiful hotel.
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Hidayah, Gestion de l’hôtel
Dear valued guest,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our excellent service and found our hotel beautiful. Your kind words motivate us to keep providing the best experience for our guests.We look forward to welcoming you back soon!Best regards,Hidayah SoberiGuest Experience Executive
par un voyageur
Publié le 11 oct. 2024 sur Expedia
All good
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Hidayah, Gestion de l’hôtel
Dear Anil,Thank you for your positive feedback! We’re thrilled to hear that everything was good during your stay. We look forward to welcoming you back soon!Best regards,Hidayah SoberiGuest Experience Executive
par un voyageur
Publié le 19 août 2024 sur Hotels
Super bra område, 3 min till stranden och nära till massa restauranger och marknader.
Commentaires de Gestion de l’hôtel
21 août 2024 par Hidayah, Gestion de l’hôtel
Thank you for your positive feedback! We’re thrilled that you enjoyed our prime location and found it convenient to reach the beach and nearby restaurants and markets. We hope to have the pleasure of hosting you again soon.
par un voyageur
Publié le 17 août 2024 sur Expedia
Dagelijkse service kan beter. Koffie en thee worden niet aangevuld. Ontbijt erg lokaal gericht, nauwelijks brood of beleg aanwezig (alleen brood om te roosteren en jam of pindakaas als beleg).
Commentaires de Gestion de l’hôtel
21 août 2024 par Hidayah, Gestion de l’hôtel
Thank you for your feedback. We’re sorry to hear that our daily service and breakfast offerings didn’t meet your expectations. We appreciate your comments about the coffee and tea replenishment as well as the breakfast variety, and we’ll work on improving these aspects. Your input is valuable to us, and we hope to have the opportunity to provide a better experience in the future.
par un voyageur
Luxurious stay right by Pantai Cenang Beach
Publié le 21 juin 2024 sur HotelsVery comfortable and luxurious hotel very close to the popular Pantai Cenang beach. The rooms have a modern decor and were very clean and comfortable. The hotel has a good range of free and optional paid for facilities. The staff were very welcoming and professional.
Our only gripe was the service in the 99 Islands Bar. The staff there have a habitbof 1) forgetting exactly what ypu ordered, 2) taking an extraordinary amount of time to deliver the order, and 3) giving you the wrong bill at the end. They are very polite though and quick to correct any mistakes.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Hidayah, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay with us. We’re delighted to hear that you found our hotel comfortable, luxurious, and conveniently located near Pantai Cenang Beach. It’s also great to know that you appreciated the modern decor, cleanliness, and range of facilities.I’m pleased to hear that our staff were welcoming and professional. However, I’m truly sorry to learn about the issues you experienced at the 99 Islands Bar. Your comments about the service, including the order mix-ups and delays, are concerning, and I appreciate you bringing this to our attention.Please rest assured that I will share your feedback with the team at the 99 Islands Bar to address these issues and improve our service. We aim to provide a seamless and enjoyable experience for all our guests, and your input is invaluable in helping us achieve this.Thank you once again for your kind words and constructive feedback. We hope to have the opportunity to provide you with an even better experience on your next visit.Best regards,Hidayah Soberi'Guest Experience Executive
par un voyageur
Publié le 4 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Hidayah, Gestion de l’hôtel
Dear Johannes,Good Morning! Bonjour! Selamat Pagi!Thank you for choosing Mercure Langkawi Pantai Cenang, and we really appreciate you taking the time to give your star rating.We hope you’ll visit us again soon so that we can deliver an exceptional experience to you in the near future, and we hope you have a much improved visit at that time.Sincerely,Hidayah SoberiGuest Experience Executive
par un voyageur
Publié le 28 févr. 2024 sur Expedia
Nice location near the famous beach and lots of dining option, reasonable price.
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Hidayah, Gestion de l’hôtel
Dear ,Good Morning! Bonjour! Selamat Pagi!Thank you for taking time to share your amazing comments regarding your recent stay at Mercure Langkawi Pantai Cenang.It was a pleasure to serve you. We will definitely share your experience with our team. Your feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to see you back with us again soon.Sincerely,Hidayah SoberiGuest Experience Executive
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Room was very nice. It was clean, had a large comfortable bed and was very quiet. The whole hotel was lovely and the buffet breakfast was good. The staff were very friendly and courteous and a special mention for Sufyan the concierge who was very helpful. The reception staff and F&B team were also very nice. I would definitely stay here again and recommend this hotel.
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Hidayah, Gestion de l’hôtel
Dear Kay,Good Morning! Bonjour! Selamat Pagi!Thank you for taking time to share your inspiring comments regarding your recent stay at Mercure Langkawi Pantai Cenang.It was a pleasure to serve you. We will definitely share your experience with our team. Your feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to see you back with us again soon.Sincerely,Hidayah SoberiGuest Experience Executive
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Hidayah, Gestion de l’hôtel
Dear Franz,Good Morning! Bonjour! Selamat Pagi!Thank you for choosing Mercure Langkawi Pantai Cenang, and we really appreciate you taking the time to give your star rating.We hope you’ll visit us again soon so that we can deliver an exceptional experience to you in the near future, and we hope you have a much improved visit at that time.Sincerely,Hidayah SoberiGuest Experience Executive
