Note fondée sur 28 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,5 Service et personnel
3,0 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bon rapport qualité prix
Publié le 13 sept. 2024 sur HotelsPersonnel très gentil , ménage des chambres un jour sur 2 . Petit déjeuner copieux.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par RMS, Gestion de l’hôtel
Cher invité,Merci d'avoir pris le temps de partager votre expérience et pour votre note de 8/10. Nous sommes ravis que vous ayez trouvé notre personnel très gentil et apprécié notre petit déjeuner copieux.Nous notons votre commentaire concernant le ménage des chambres tous les deux jours, et nous ferons de notre mieux pour améliorer ce service lors de votre prochaine visite.
par un voyageur
Hôtel sympa
Publié le 10 sept. 2024 sur HotelsTrès bon rapport qualité prix
Commentaires de Gestion de l’hôtel
10 sept. 2024 par RMS, Gestion de l’hôtel
Merci pour votre évaluation de 8 étoiles ! Nous sommes ravis que vous ayez trouvé que notre hôtel offre un très bon rapport qualité-prix. Nous apprécions votre retour et espérons vous accueillir à nouveau lors de votre prochain séjour.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Clean and comfortable rooms, looked like rooms and property was recently renovated. A lot of options for dining nearby walkable distance. Over all great stay will be back next week !
Commentaires de Gestion de l’hôtel
21 sept. 2024 par RMS, Gestion de l’hôtel
Thank you for your fantastic review! We're thrilled to hear that you found the rooms clean and comfortable and appreciated the recent renovations. It's great that our location worked well for you with dining options within walking distance. We look forward to welcoming you back next week!
par un voyageur
Publié le 15 sept. 2024 sur Expedia
It was reasonable
Commentaires de Gestion de l’hôtel
16 sept. 2024 par RMS, Gestion de l’hôtel
Thank you for your review! We're glad to hear you found your stay reasonable. If there’s anything specific we can improve to make your next stay even better, please don’t hesitate to let us know.We look forward to welcoming you back!
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par RMS, Gestion de l’hôtel
Thank you for your feedback. I’m truly sorry to hear that your experience was far from satisfactory. We take all concerns seriously and would appreciate any additional details so we can address the issues you encountered and improve our services.
par un voyageur
It was good I was there for a wedding
Publié le 9 sept. 2024 sur HotelsCommentaires de Gestion de l’hôtel
10 sept. 2024 par RMS, Gestion de l’hôtel
Thank you for your wonderful 10-star review! We're delighted to hear you had a great stay while attending a wedding. It’s always a pleasure to be part of such special occasions, and we hope everything went smoothly for you.
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to leave a review of your recent stay with us. We appreciate your feedback and are pleased that you chose to stay with us.If there’s anything specific we could have done to make your visit more enjoyable, please don’t hesitate to let us know. We value all input and look forward to welcoming you back for an even better experience in the future.Sincerely,Pedro MoraGeneral ManagerQuality Inn University517-351-1440
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Bathroom door didn’t come close to closing properly.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par RMS, Gestion de l’hôtel
Thank you for sharing your feedback, though I’m sorry to hear about the issue with the bathroom door. A properly functioning door is a basic expectation, and I apologize that this was not the case during your stay.Your comments are important to us, and I will ensure our maintenance team addresses this issue promptly. We appreciate your honesty and hope you might consider giving us another chance in the future to provide a better experience.
par un voyageur
Publié le 27 août 2024 sur Expedia
The room was nice, clean and had everything I needed. However the bathroom sink was clogged and it took three days for someone
to unclog it. The gentleman who unclogged it was able to fix it in less than 5 minutes!
Commentaires de Gestion de l’hôtel
29 août 2024 par RMS, Gestion de l’hôtel
Thank you for taking the time to share your feedback and for giving us a 4-star rating. We’re glad to hear that you found the room to be nice, clean, and well-equipped.However, I apologize for the inconvenience caused by the clogged bathroom sink and the delay in addressing the issue. It’s great to know that once our team attended to it, the problem was resolved quickly. We’ll review our processes to ensure that maintenance issues are handled more promptly in the future.
par un voyageur
Publié le 22 août 2024 sur Expedia
Had to change rooms because they smelled like smoke. Smoke detector was covered in plastic. Sheets and cover had a red stain on it.
Commentaires de Gestion de l’hôtel
24 août 2024 par General Manager, Gestion de l’hôtel
Thank you for sharing your feedback with us. I sincerely apologize for your unpleasant experience during your stay, particularly regarding the smell of smoke in your rooms and the condition of the smoke detector, which was unacceptable. We understand how disturbing it must have been to find the smoke detector covered in plastic and to encounter stained bedding. These issues are certainly not reflective of the standards we aim to maintain.Please know that we are addressing these concerns immediately with our housekeeping and maintenance teams to ensure that such issues do not occur in the future. Your comfort and safety are our top priorities, and we are committed to making the necessary improvements.We value your feedback and hope that you might consider giving us another chance to provide you with the quality experience you deserve. If you choose to stay with us again, please do not hesitate to reach out to me directly. I would be happy to personally ensure your next stay is pleasant and hassle-free.Thank you once again for bringing these matters to our attention.
