Note fondée sur 942 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2018 sur Expedia
Pas trop propre. Beaucoup de bruit. Clientèle bruyante. Chambres veillottes. Porte de chambre fermée on vois dehors par le cadre. Attention aux insectes...
Commentaires de Gestion de l’hôtel
8 août 2018 par manager, Gestion de l’hôtel
Thank you for reviewing your stay with us and giving honest feedback. I want to apologize for the inconvenience you had with your stay. I will be sharing your comments with my staff to see what we can do to make sure none of our future guests feel have these problems while staying here. Again thank you for your feedback its very appreciated.
par Line de Quebec, Canada
Propre, confortable,sans fumee.
Publié le 12 août 2016 sur HotelsRed roof synonyme de propreté et confort. Hotel vraiment sans fumee.
Commentaires de Gestion de l’hôtel
12 sept. 2016 par General Manager, Gestion de l’hôtel
Thank you for taking the time to review our property. I appreciate all the kind words about our hotel. We hope to see you again.
par un voyageur
Publié le 21 août 2014 sur Hotels
par un voyageur
Not enough cheaper to make it worth it.
Publié le 5 oct. 2024 sur HotelsTwo beds and one clearly gets more use than the other, it’s shot. No coffee maker or blow dryer. The light switches are annoying, in fact at the moment I haven’t figured out what turns the lights on over the lavatory. I’ve stayed here (and other RR) many times and always thought that just for a night’s rest they were fine, no more.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Richard,I appreciate you sharing your feedback following your stay at the Red Roof Inn Lansing West - MSU. I was saddened to read that your stay fell short of your expectations due to the inconvenience with the light switch and the missing amenities in room, please know as well the room type you booked would not come with a blow dryer. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your perfect rating, Kevin. The staff at the RED ROOF INN LANSING WEST - MSU and I were over the moon when we saw your 10/10 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Carl,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN LANSING WEST - MSU and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Looks nothing like the pictures!!!!! The lamps had rust on them, the bench in the shower was falling off the wall, everyone of the pillows had some drown stains on them, and the bed sheets had burn holes in them. Over all not satisfied
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Dear Zackary, Thank you for taking the time to tell us about your experience at the Red Roof Inn Lansing West - MSU. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for upkeep of the property, the shower situation and the other highlighted concerns that hindered your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hello Shaniece, Red Roof appreciate you taking a moment to complete our survey. The staff at the Red Roof Inn Lansing West - MSU and I felt delighted to see your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Horrible
Publié le 19 août 2024 sur HotelsI never stayed, the room smelled horrible, I’m supposed to get a refund for it but I never got one..
Commentaires de Gestion de l’hôtel
21 août 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Haylee,Thank you for taking the time to tell us about your experience at the Red Roof Inn Lansing West - MSU. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the unpleasant odor encountered. Regarding your charge queries, please reach out to the property so they can explain the charge in details. As it pertains to a refund, your comments were shared with the property management and operations director in an effort to address your claims. Yo may also reach out to the property for details. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,SaneshaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 août 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Hi James,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn Lansing West - MSU. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
