Note fondée sur 182 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 août 2024 sur Expedia
O
par un voyageur
Publié le 25 juin 2024 sur Expedia
I never like to complain when I am less than satisfied with a service or visit to an establishment. I try to give the benefit of the doubt because I do not know the underlying circumstances that happened prior to my service. However, there were so many issues since we checked in that I need to at least mention them without placing blame or accusing anyone of poor service. Let me stress that the staff was wonderful in addressing these issues and I know they were not at fault. Some of the issues were: a toilet that kept running (I fixed it myself, it was a chain that had dropped to the bottom of the tank), the main door to the hall would not close as the latch was installed backwards (maintenance was prompt in fixing this and the toilet issue), there were blood stains on the carpet in one bathroom, the fireplace did not work (it was summer so we let this pass). Overall, the stay was still nice despite these issues and the staff was very attentive to our needs. Lastly, however, we were on our way to checkout with my sister and 3 grandkids, when the elevator door slammed shut with us in there just as my sister walked out. It was a stressful 10 minutes or less as they tried to get the door to open. All were fine if not a little frazzled. We were there for two days and nights and did enjoy our stay. However, it is doubtful we will return.
par un voyageur
Publié le 22 juin 2024 sur Expedia
par un voyageur
Publié le 27 avr. 2024 sur Expedia
Nice room
Commentaires de Gestion de l’hôtel
27 avr. 2024 par Residence Inn, Gestion de l’hôtel
Thank you for your review! We hope you stay again!
par un voyageur
Publié le 12 avr. 2024 sur Expedia
Did not like that it says hot tub on website and no hot tub. I didn’t like the fact that the pool was closed one out of two days and that was the main reason to come .
Commentaires de Gestion de l’hôtel
27 avr. 2024 par Residence Inn, Gestion de l’hôtel
We apologize for the inconvenience caused by no hot tub.
par un voyageur
Publié le 8 avr. 2024 sur Expedia
First room.we got smelled and then we got another room that was ok but the hallway smelled like dead mouse
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Front office manager. -Brittany, Gestion de l’hôtel
Thank you for taking the time to leave us a review! We appreciate your feed back. I do apologize that the first room had a smell to it. However, I am happy we were able to move you to another room. I will pass this along to my housekeeping team to ensure this does not happen again. My hope is in the future we you will give us another chance as we are near renovations.
par un voyageur
Publié le 25 mars 2024 sur Expedia
I felt like it was a little bit dirty it just seemed like things looked old or broken the toilet was broken coffee maker was broken I just didn't feel like I was walking into a clean place with the amount of money I was paying for one night
Commentaires de Gestion de l’hôtel
26 mars 2024 par Residence Inn, Gestion de l’hôtel
Thank you for your review and we are very sorry for the lack of cleanliness in your room.
par un voyageur
Publié le 8 mars 2024 sur Expedia
The staff is phenomenal. Overcomes the old decor and the need to remodel. Can’t praise the staff enough.
Commentaires de Gestion de l’hôtel
10 mars 2024 par Team Residence Inn Lansing West, Gestion de l’hôtel
Thank you for your review! We are most definitely in need of a remodel and can't wait for it to get started. We hope you visit us again! Safe Travels!
par un voyageur
Weekend get away
Publié le 19 févr. 2024 sur HotelsThe staff was extremely nice and helpful. Our room was perfect, clean and spacious. Saturday morning breakfast was great but Sunday, was not. They only had small plates out and the eggs and sausage tasted fake. My only room complaint would be to get better bed pillows. They felt like they were just pillowcases stuffed with stuffing. Not firm or comfortable. Otherwise, we will be back.
Commentaires de Gestion de l’hôtel
10 mars 2024 par Team Residence Inn Lansing West, Gestion de l’hôtel
Thank you for taking the time to fill out a review! We just received our new pillows so hopefully next time you visit you'll have one of our new pillows!
par un voyageur
Publié le 19 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
20 nov. 2023 par Management, Gestion de l’hôtel
Thank you for taking the time to share your experience. We apologize for not being able to meet and exceed your expectations. We will address all concerns accordingly. we hope to see you in the near future.
