Note fondée sur 27 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,0 sur 5
69 % des clients le recommandent
4,4 Propreté de la chambre
4,2 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

Publié le 10 mai 2019 sur Expedia
le calme, la propreté, le personnel aux petits soins
Commentaires de Gestion de l’hôtel
16 mai 2019 par LanzaroteDireccion, Gestion de l’hôtel
Chér Anonymous, merci pour votre ponctuation . Avec nos meilleurs salutations Thomas Lause Directeur general ELBA Lanzarote Royal Village Resort & ELBA Premium Suites
3 sur 5
par un voyageur

Publié le 4 avr. 2024 sur Expedia
La struttura è in un contesto molto piacevole, tuttavia si incorre in alcune mancanze dettate dalla scarsa volontà e dalle abitudini di procrastinazione di alcune persone di servizio. Per esempio, in camera abbiamo soggiornato in 3 e avevamo 2 asciugamani, fatto presente al primo giorno, diverse volte hanno continuato a mettere solo 2 asciugamani. Ma questa non è la sola area di miglioramento. A pranzo qualche volta mancavano i cucchiai e richiesto hanno portato un solo cucchiaio, come se questa richiesta riguardasse una sola persona e non tutto il buffet. Le parti positive sono sicuramente maggiori degli aspetti da migliorare, però anche nei dettagli, chiederei maggiori attenzioni.
5 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 20 mai 2023 sur Expedia
5 sur 5
par un voyageur

Publié le 27 févr. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
4 mars 2020 par Lanzarote.Direccion, Gestion de l’hôtel
Dear Mr /Mrs Anonymous first of all thank you for finding time to share your review about the ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****. We truly appreciate your kind and warm words regarding the service provided by the hotel and it is nice to read that you have felt welcomed in the hotel and that we made your holidays enjoyable for you. We all do our best on daily basis to fulfill the wishes of the guests and it was our pleasure to have you as guests in the hotel. Please let us know, when you will be back, so we can make your holidays special again. Best wishes from the whole Elba team Lanzarote, Thomas Lause General Manager Elba Lanzarote Royal Village Resort**** & Elba Premium Suites****
5 sur 5
par un voyageur de BB

Publié le 2 févr. 2020 sur Expedia
Die Lage der Unterkunft ist sehr schön. Die Zimmer sehr sauber, allgemein die ganze Unterkunft. Das Personal sehr freundlich und zuvorkommend. Die Auswahl an Essen sehr groß! Meine Erwartungen wurden übertroffen. Das ist nicht das letzte Mal, dass ich nach Elba Lanzarote gehe!!
Commentaires de Gestion de l’hôtel
5 févr. 2020 par Lanzarote.Direccion, Gestion de l’hôtel
Sehr geehrte Lefki Vielen Dank für Ihre Bewertung und Ihre Kommentare. Es freut uns sehr zu lesen , dass Sie einen schöne Zeit bei uns hatten und sich wohlgefühlt haben. Wir haben mit sehr großer Aufmerksamkeit Ihren gesamten Kommentar durchgelesen und bedanken uns sehr herzlichst für Ihre Zeit welche Sie uns gewidmet haben. Es freut uns sehr dass SIe sich vom ersten Tag an bei uns wohlgefühlt haben und wir Sie ein bisschen verwöhnen konnten. Bis zum nächsten Mal. Mit freundlichen Grüssen aus Lanzarote . Thomas Lause General Manager Elba Lanzarote Royal Village Resort **** & Elba Premium Suites****
3 sur 5
par un voyageur de Tahiche

Publié le 8 oct. 2019 sur Expedia
It was just ok nothing special Food was average As were most of the staff
Commentaires de Gestion de l’hôtel
9 oct. 2019 par Lanzarote.Direccion, Gestion de l’hôtel
Dear Mrs Anonymous, We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. Best regards and sunny greetings from Playa Blanca, Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****
5 sur 5
par un voyageur

Publié le 19 juin 2019 sur Hotels
Commentaires de Gestion de l’hôtel
2 juill. 2019 par LanzaroteDireccion, Gestion de l’hôtel
Dear Mr. Craig, thank you for finding time to share your review about the ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****. All the best wishes from all of us from Lanzarote, Thomas Lause General Manager Elba Lanzarote Royal Village Resort**** & Elba Premium Suites****
4 sur 5
par un voyageur

Publié le 14 avr. 2019 sur Expedia
Nice hotel complex, with good facilities, food was buffet style and of good quality. We stayed in adults only area which was nice and quiet.
Commentaires de Gestion de l’hôtel
15 avr. 2019 par LanzaroteDireccion, Gestion de l’hôtel
Dear Mr. or Mrs. Anonymous, We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. We all hope to see you again for a second time in the ELBA Lanzarote Royal Village Resort****. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****
5 sur 5
par un voyageur

Publié le 18 mars 2019 sur Expedia
Loved the suites and how they were laid out across the property, very praceful but close to the facities too. Also loved having the option of adult only premium areas as well as all the other facities. All the staff were superb, special shout out to Anna Paula and Esther at the pool bar who were fantastic.
Commentaires de Gestion de l’hôtel
1 avr. 2019 par LanzaroteDireccion, Gestion de l’hôtel
Dear Mr Anonymous, We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. We all hope to see you again for a second time in the ELBA Lanzarote Royal Village Resort****. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****
2 sur 5
par un voyageur

Publié le 7 mars 2019 sur Expedia
Commentaires de Gestion de l’hôtel
2 avr. 2019 par LanzaroteDireccion, Gestion de l’hôtel
Dear Mr. Anonymous, We are very thankful for your time writing to us and evaluating our services in the hotel. It is nice to see that you have been very satisfied and found everything well in our hotel and that you have enjoyed a lot the hotel facilities. We all hope to see you again for a second time in the ELBA Lanzarote Royal Village Resort****. Best regards and sunny greetings from Playa Blanca Thomas Lause General Manager ELBA Lanzarote Royal Village Resort**** & ELBA Premium Suites****
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