Ratings based on 302 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Disappointing stay.
Posted Aug. 6, 2024 on HotelsIn general the hotel was tired and run down. Cracked floor tiles throughout, many areas needing painted, broken sun loungers. Drinks were poor, bar shut at 11.30pm. Food was ok but restaurant felt like a school canteen. Room was very basic, towels old and thin, fridge didn’t work (reported 3 times, still not fixed), aircon not great. Had to pay for the room safe!!
Only good thing was its location, lovely beach and cafes/restaurants nearby. We ended up eating out everyday to get some decent coffee, food and drinks.
Sorry to say I’ll most definitely not be back.
Comment from Hotel Management
Aug. 7, 2024 by Guest Service, Hotel Management
Dear Kristin,Thank you for taking the time to share your review.While we are happy to hear that you enjoyed our location, we are sorry that your stay didn't quite hit the mark for you. Our team are always on hand, please don't hesitate to let us know of any concerns you may have during your stay, we would be more than happy to help find a solution. Rest assured your concerns have been noted and will be addressed with our team for future improvements.We hope to be able to welcome you back for an improved stay.Kind regards,Guest Service
by A traveller
Posted Aug. 3, 2024 on Expedia
It is PERFECT...
Comment from Hotel Management
Aug. 5, 2024 by Guest Service, Hotel Management
Dear Marian,Thank you for such a positive review.It's a joy to know our room cleanliness and amenities met your expectations, creating a perfect backdrop for your stay. We're delighted that the condition of our hotel impressed you, showcasing our commitment to a shining experience. Your recognition of our team's service fills us with pride; they strive to ensure every guest feels cared for and valued.It would be our pleasure to have you return on another occasion. Very best wishes,Guest Service
by A traveller
Posted Jun. 18, 2024 on Expedia
Hotel was very clean and daily cleaning of the rooms. Hotel staff friendly and helpful
Comment from Hotel Management
Jun. 20, 2024 by Guest Service, Hotel Management
Dear Nicola,Thank you for such a positive review.We are thrilled to hear that our exceptional team made a difference during your stay, and that you appreciated their helpfulness and friendly service. It's also great to know that you found your room to be impeccably clean and well-maintained, with all the necessary amenities.It would be our pleasure to have you return on another occasion. Very best wishes,Guest Service
by A traveller
Posted May 24, 2024 on Expedia
by A traveller
Posted Apr. 30, 2024 on Expedia
The Location was perfect, just across the road from the beach. Lovely Hotel and friendly staff.
There wasn't a great selection of drinks for All-Inclusive package. No option to buy different drinks.
Poolside Music too loud at certain points of the day and the same music played each day was annoying!
Hard to relax when Volume was too loud.
Comment from Hotel Management
May 1, 2024 by Guest Service, Hotel Management
Dear Derek, Thank you for taking the time to review your stay.It's wonderful to hear that our prime location offered you the perfect base for your beach escapades and that our team's friendly spirit added a spark to your stay. While we take pride in the variety of our all-inclusive offerings, we're sorry to hear that the drinks selection didn't quite hit the spot for you. Regarding the poolside tunes, we aim for an atmosphere that's both vibrant and relaxing, so your feedback is instrumental in fine-tuning our playlist to everyone's taste. Rest assured that tranquility is a melody we strive to play just right.We are looking forward to welcoming you again. All the best!Guest Service
by A traveller
Posted Feb. 20, 2024 on Expedia
It was a long walk to my room and I had to climb stairs to get to the lift. During my 3 day stay I had to get my key card renewed 4 times, which involved walking all the way back to reception and back to my room again. When I checked in I was originally given the key to a room that was already occupied. I walked in on a couple .
Comment from Hotel Management
Feb. 22, 2024 by Guest Service, Hotel Management
Dear Elizabeth,Thank you for taking the time to share your review.We regret that your recent stay wasn't entirely as you were expecting, and apologise for any inconvenience. We are concerned by your comments and value all feedback from our guests.We certainly hope that we can welcome you back again. Best regards,Guest Service
by A traveller
Ticked all the boxes
Posted Jan. 29, 2024 on HotelsWe wanted a quiet break and this was perfect . The set up of hotel was easy to get used to . Variety of food and drinks excellent . Comfy rooms . Beach access very nice into a really nice beach also
Comment from Hotel Management
Jan. 30, 2024 by Guest Service, Hotel Management
Dear Stuart, Thank you for taking the time to share your personal experience with us. We are thrilled that you had such a wonderful experience with us; your positive feedback inspires us to continue upholding our high standards. The entire team look forward to the pleasure of seeing you again on a future occasion.Kind regards Guest Service
by A traveller
Posted Sep. 20, 2023 on Expedia
by A traveller
Posted Apr. 1, 2023 on Expedia
by A traveller
Posted Mar. 14, 2023 on Expedia
The hotel is in perfect spot quite place, close to airport and just infront of beach. All inclusive was a good offer. Food was good just depends what you like. Hotel was clean and friendly staff. Will recommend anyone
Comment from Hotel Management
Mar. 15, 2023 by Guest Service, Hotel Management
Dear Lina, Thank you for taking the time to share your personal experience with us. We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards. We will pass your comments on to our team, who will be very pleased to know that they helped to make your visit so enjoyable.we hope to welcome you soon again. Kind regardsGuest Service
