Note fondée sur 3 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Didn’t live up to potential….
Publié le 24 juill. 2023 sur HomeAwaywe have had no contact with the local host save 2 whatsapp messages one of which informed us that she did not speak English so text comms would be better.
It seems someone is not doing their job in looking after this Villa and I’m sure the owner would be quite unhappy,the issues faced were:
Pool cover ripped
Pool light not working
Pool paint flaking
Pool net pole comes apart (extn)
Pool filter/pump enclosure has dangerous electrics with non assembled consumer unit (not locked and tiny hands can open)
Gazebo shade not supplied as per pictures
Gazebo hammock not supplied as per pictures
Table extension broken
Barbecue missing charcoal tray
No cooking bbq tools
Sunshade stand broken
No fuse-ball as pictured when booked
No Villa instructions except for Wi-Fi (tv boxes, security system etc)
B1 on suite shower drain slow and overflows
B1 wc brush has no container
B2 window shutters rattle all night with wind
Kitchen breakfast bowls x 2 only (Villa sleeps 6)
Strong damp smell In laundry room
No games and books for children as mentioned in description (had a 3 year old)
Had to reassemble fan and service to make it work
General lack of attention to detail, not well maintained
Given the 2.5k paid for this 2 weeks rental I feel the standard falls short of the price tag, we have frequented Lanzarote for 7 years but this, I’m afraid, is the worst Villa we have ever rented despite being the 2nd most expensive.
Complaint Response: no responsibility taken.
Commentaires de Gestion de l’hôtel
8 mars 2024 par VrboOwner, Gestion de l’hôtel
Hello Andrew,
Thank you for taking the time to write a review.
We are saddened that your stay did not live up to your expectations.
The host is always available and committed to making their guests' stay most comfortable. If there is anything you require during your stay, it is important to contact your host, and they will gladly do their best to assist. In case of any communication issue, you can always turn to our international team at Holidu, who will be happy to assist you to resolve any situation or doubt as best as possible.
We regret that the host was not contacted during your stay, in regard to the issues you mentioned, and we would like to put forward our comments.
We assure you that the pool light has been checked and is working properly. Furthermore, the pool engine is properly covered, and is padlocked.
Additionally, the barbecue model works well and has no deposit for coal, and the umbrella is in perfect condition. In regard to the outdoor table, one of the extensions was removed, however it is in good condition.
All of our accommodation prices are checked ahead of publication to ensure that they are in line with the market prices for the location and the amenities offered.
We appreciate your feedback, and hope to welcome you to a Holidu property again soon.
Team Holidu.
par un voyageur
Muy bien equipada la Villa, con todo lo necesario para disfrutar y descansar.
Publié le 21 sept. 2022 sur HomeAwayBien. Lo hemos pasado muy bien y con ganas de repetir en otra ocasión.
Gracias Guillermo y Paula.
Commentaires de Gestion de l’hôtel
6 oct. 2022 par VrboOwner, Gestion de l’hôtel
Hola Guillermo y Paula, muchas gracias por vuestra buena reseña. Villa Kodotoma y el equipo de Bookiply estaríamos encantados de daros la bienvenida de nuevo!
par un voyageur
Great place with a lovely pool
Publié le 30 avr. 2022 sur HomeAwayAs a group of 4, we loved our stay at this spacious property. The rooms were lovely, comfy beds, ensuite toilets and showers were great.
20 minute walk to Playa Blanca beach and restaurants. Ample parking. We cooked a nice meal in the kitchen. Well equipped with dishwasher.
So lovely to have the pool. Thank you
Commentaires de Gestion de l’hôtel
25 mai 2022 par VrboOwner, Gestion de l’hôtel
Dear Peter, Thank you very much for your nice review! Villa Kodotoma and the Bookiply team would be very happy to welcome you again!