Note fondée sur 1 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Isla villa 2
Publié le 22 nov. 2023 sur HomeAwayLiving area we found hot and uncomfortable.
Bedrooms lacked bedside tables, nowhere to put our things. If not for Lon, we would have been lost. Could not locate information booklet that should contain local info etc.
Other wise our stay was ok.
Commentaires de Gestion de l’hôtel
8 déc. 2023 par VrboOwner, Gestion de l’hôtel
Thank you so much for taking the time to share your feedback with us. We truly appreciate your input, as it helps us to continually improve our services.
We're sorry to hear that the living area and side tables didn't meet your expectations. We understand how crucial a comfortable environment is for a pleasant stay. With regards to the tables, the bedrooms do have bedside tables, except for one which was damaged by the guest before you. The living room area is now equipped with several fans and an airconditioner is soon on the way.
We apologize for any inconvenience caused by the absence of the information booklet, however, we have opted for an online guidebook, of which the link was sent to you upon your booking confirmation months before your arrival. You may have over looked it. All our guests appreciate the online guidebook instead of a hardcopy since they are able to peruse it before arrival at the property.
On a positive note, we're thrilled to hear that Lon made a positive impact on your stay. Our team is dedicated to providing excellent service, and it's always rewarding to hear when our staff members contribute to a positive experience.
We value your feedback, and please rest assured that we take all comments seriously as we strive to create the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.