Note fondée sur 921 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Alfred, Ontario, Canada
Publié le 22 mai 2019 sur Expedia
L'établissement n'est pas un 5 étoiles et c'est très cher et assez petit comme plage. Aucun déjeuner gratuit (ma femme et moi, on payait 80 CAD$ chaque matin. Il y a très peu de restauration autour de l'hôtel. Tout est cher sur place. On n'a pas utilisé le mini-bar, car très cher aussi. Le restautant Ibiza plus cher encore que le Sails et le menu n'est pas varié.
Ce que nous avons aimé : la propreté de l'endroit, le personnel très aimable et aidant : nosu avons eu un problème avec la douche et ils ont arrangé ceci en moins d'une journée. Le gymnase sur place est excellent et très fourni.
Nous avons pris un tour guidé de la ville de Cebu, à partir de l'hôtel : très cher et peu d'information (8800 pesos).
Il y avait une navette gratuite pour se rendre à un centre commercial et nous en avons profité à deux occasions.
Dans l'ensemble, si ce n'était des coûts élevés et de l'endroit assez éloigné du centre-ville, on retournerait pour l'amabilité du personnel et la propreté de l'endroit.
Commentaires de Gestion de l’hôtel
23 mai 2019 par Max Huber, General Manager, Gestion de l’hôtel
Hello.
Thank you so much for choosing our hotel.
It's sad to know that you were not happy with your stay, mainly because you found our rates above your expected range. I do wish to share that our rates are maintained within the same range as with other international chain hotels in the area. Do trust that I will also share your comment with our partner channel, as they should publish all photos and information of the hotel, as well as the privileges included in packages and those that are subject to additional charge --- for clear reference and understanding upon booking.
I also wish to share the tours and respective guides are not managed nor operated by the hotel. They are managed by a third party service provider, who is also the same as with other resorts. I will personally inform them of your experience and concerns about the tour, for their assessment and action.
On another note, I appreciate the kind commendation you shared about the cleanliness in the hotel, the complimentary shuttle service, and, most important of all, our friendly and accommodating team.
I wish you wonderful days ahead.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
ホテルとしとは最高です。プライベートビーチも素晴らしかったです。スタッフも最高に良かったです。ただフィリピンのタクシー事情かもしれませんが、何度か安全の為につかったGRABを昨日タクシーを使ってみたら同じ区間が2割位安かったのです。当然管理費等がつくので仕方ないですね。最後ホテルから空港に向かうのにホテルでタクシーを呼んでもらい空港に行ったのですが、行き300ペソだったのに500ペソとの事。ぼったくられました。メーターみたいなのはありましたが、見えづらく数字が見えません。メーターも見ずに500と言われました。
もめるのも面倒なんで払いましたが、立派なホテルが手配するので安心と思いタクシーにしましたが残念です。だから評価を下げました。
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Simon Chew, Gestion de l’hôtel
Dear Yasuyuki, We appreciate your feedback and are glad you enjoyed our hotel and private beach. We apologize for any inconvenience with the taxi service, please do note that these taxi services are not hotel concessionaires or under the hotel’s management. Your concerns have been noted, and we will address them with the local government. Thank you for choosing Mövenpick Hotel Mactan Island Cebu.Warmest regards,Simon ChewGeneral Manager
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Simon Chew, Gestion de l’hôtel
Dear Tsuyoshi, Thank you for your positive rating. We appreciate your feedback and look forward to welcoming you back soon. Warmest regards,Simon ChewGeneral Manager
par un voyageur
Publié le 20 sept. 2024 sur Expedia
I know it's often easier to give all 5 Stars, and not even read the Categories, but i did read them and Movenpick Exceeded in all Areas. Everything about my stay was Picture Perfect. My room was Elagant. The Property Immaculate. And the food Divine. Sadly, I'm on a No Meat Diet, so i was limited on what i could eat, but surprisingly every Vegetarian Meal the served was so delicious i truly forgot i was dieting. But of everything, what i Truly enjoyed the most was the Staff. Their Kindness and Attentiveness made my stay at a Five Star Resort feel like a Wholesome B&B. Ive been to nice places that 'Care For' their guest. But this Staff 'Cares About' their Guest. I look forward to my Return.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Simon Chew, Gestion de l’hôtel
Dear Steven, Thank you for sharing your wonderful experience at Mövenpick Hotel Mactan Island Cebu. We are delighted to hear that your stay with us exceeded your expectations in all areas, from the elegant room to the divine food. We appreciate your kind words about our vegetarian meals and are thrilled to know that you enjoyed them so much. Your compliments about our staff's kindness and attentiveness are truly heartwarming, as we strive to ensure that every guest feels cared for during their stay. We can't wait to welcome you back for another exceptional experience.Warmest regards,Simon ChewGeneral Manager
par un voyageur
Publié le 19 sept. 2024 sur Expedia
とっても綺麗で対応もよかったです！ハネムーン最高の時間を過ごせました。ありがとうございました！
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Simon Chew, Gestion de l’hôtel
Dear Hayato, We are delighted to hear that you had a wonderful honeymoon experience with us. Thank you for your kind words about our beautiful property and excellent service. We hope to welcome you back for another memorable stay. Warmest regards,Simon ChewGeneral Manager
par un voyageur
Publié le 18 sept. 2024 sur Expedia
The staff are extremely friendly and accommodating. The place is peaceful and quiet.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Simon Chew, Gestion de l’hôtel
Dear Ellen, We are thrilled to hear that you found our staff friendly and accommodating and enjoyed the peaceful and quiet ambiance of our hotel. We look forward to welcoming you back soon. Warmest regards,Simon ChewGeneral Manager
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Simon Chew, Gestion de l’hôtel
Dear Saito, Thank you for your positive rating. We appreciate your feedback and look forward to welcoming you back soon. Warmest regards,Simon ChewGeneral Manager
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Simon Chew, Gestion de l’hôtel
Dear JINSEI, Thank you for your positive rating. We appreciate your feedback and look forward to welcoming you back soon. Warmest regards,Simon ChewGeneral Manager
par un voyageur
Publié le 14 sept. 2024 sur Expedia
It's comfortable, clean and the staff are all wonderful.
If I come to Cebu I will stay here. I definitely want to come again.
I Love Cebu...
par un voyageur de Bayonne
Publié le 12 sept. 2024 sur Expedia
Property is quiet beachside area was quiet. Buildings are still being renovated. Room was clean and bright, staff were exceptional esp since we arrived late dining late was exceptional they prepared the food fresh.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Simon Chew, Gestion de l’hôtel
Dear Theresa, Thank you for your positive feedback. We are delighted to hear that you enjoyed the quiet beachside area and clean rooms. Your kind words about our staff and dining experience are truly appreciated. We look forward to welcoming you back soon!Warmest regards,Simon ChewGeneral Manager
