Note fondée sur 429 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,0 Service et personnel
2,9 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 juin 2024 sur Hotels
par un voyageur
Publié le 7 juin 2024 sur Hotels
par un voyageur
Publié le 6 juin 2024 sur Hotels
The hotel smells old. Dirty and broken toilet seat. Broken shower head. Beds are hard and outdated. Broken head boards. The room smells old. It was worse then the motel 6 I had stayed the day before in San Marcos for 50.00 per night and stay was 100.00. Not worth it.
Commentaires de Gestion de l’hôtel
7 juin 2024 par Hotel Management, Gestion de l’hôtel
Dear Daniel, Thank you for your candid feedback. We sincerely apologize for the issues you encountered, including the condition of the bathroom and the overall room ambiance. Your comments are crucial, and we will address these concerns to enhance our guests' comfort. We strive to provide a pleasant stay and regret that we fell short during your visit. We hope to have the opportunity to host you again and offer a significantly improved experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 5 juin 2024 sur Expedia
Rate is good
Commentaires de Gestion de l’hôtel
7 juin 2024 par Hotel Management, Gestion de l’hôtel
Dear Chelsea, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Extended Stay America. It is our goal to deliver excellent value at a great price, so it is wonderful to know this was your experience. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management
par un voyageur
Double Check before booking with hotels.com
Publié le 2 juin 2024 sur HotelsHorrible experience for a family. The beds are just cots. The service is below average.
Asked for toilet paper and the guy said to ask the front desk, we go to the front desk and it's the same guy who we asked initially.
All the walls look as if they are stained with splatter, especially the restroom.
This place is for companies that just want to cram workers in a hotel.
I had booked for Holiday Inn on hotels.com but somehow was booked to this dump.
Commentaires de Gestion de l’hôtel
4 juin 2024 par Hotel Management , Gestion de l’hôtel
Dear Daniel, Thank you for sharing your experience with us, and we apologize for the disappointing stay you had. Your feedback regarding the beds, service, and cleanliness is concerning and has been addressed with our team for immediate improvement. We regret the inconvenience caused and assure you that your comments will be taken seriously to enhance our guest experience. Weappreciate your patronage and we hope to have the opportunity to regain your trust in your future stay.Sincerely,Hotel Management
par un voyageur
Better Etiquette Training
Publié le 29 avr. 2024 sur HotelsBetter Etiquette Training
Commentaires de Gestion de l’hôtel
30 avr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Jose, Thank you for sharing your feedback regarding our staff's etiquette. We apologize for any shortcomings you experienced in this regard. We take your comments seriously and will address them with our team to ensure that all staff members receive appropriate training and uphold the highest standards of professionalism and courtesy. Your input helps us improve, and we appreciate your valuable insights. We hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management
par un voyageur
Publié le 8 avr. 2024 sur Hotels
par un voyageur
Publié le 4 avr. 2024 sur Expedia
Employees
Commentaires de Gestion de l’hôtel
5 avr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Mac, Thank you for the feedback about your stay at our hotel. We apologize for the service concerns you had with our staff. We believe in providing every guest with outstanding hospitality; therefore, we truly regret this was not your experience. This will be addressed appropriately, and we are grateful that you brought this to our attention. We appreciate your comments as they will only help us improve, and we hope you will give us another opportunity to provide you with the excellent visit you deserve. Sincerely,Hotel Management
par un voyageur
Publié le 31 mars 2024 sur Expedia
Hotel was better then the one I previously booked. But has rules that are different than other hotels idk why I had to take my towels and linens to the laundry area myself if I needed them to be replaced and then I had to take them myself so what was the purpose of me staying at a hotel if I had to do the changing of linens and getting my own towels. There was no housekeeping service at all.
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Maribel, We sincerely apologize for the unsatisfactory experience you had during your recent stay. It is truly disheartening to hear about the cleanliness issues you encountered with stained sheets, pillows, and walls, as well as the lack of towels and unpleasant odor in your room. Please know that this does not reflect the standards we strive to uphold. Your feedback is invaluable to us, and we are taking immediate steps to address these concerns with our housekeeping team to ensure such oversights are rectified promptly. We understand your decision not to return but sincerely hope you will reconsider, as we are committed to regaining your trust and providing you with a much-improved experience. Should you decide to give us another chance, please reach out, and we will ensure a more enjoyable stay for you.Sincerely,Hotel Management
par un voyageur
Publié le 29 mars 2024 sur Expedia
It was okay
Commentaires de Gestion de l’hôtel
30 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Daisy, Thank you for reviewing your recent stay. Please accept our apologies for any oversights during your time with us. We want every guest to have an exceptional visit and regret falling short of your expectations. We hope you will revisit so we can provide you with the superior experience you deserve.Sincerely,Hotel Management
