Note fondée sur 935 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,7 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 avr. 2024 par Darshan, Gestion de l’hôtel
Dear Tony, We are deeply disappointed to hear about your unsatisfactory experience at our hotel. Your feedback is important to us, and we would like to understand more about the issues you encountered during your stay so that we can address them appropriately. Please reach out to us directly to discuss your concerns further, and we will do our utmost to make things right. Your satisfaction is our top priority, and we hope to have the opportunity to regain your trust in the future.
par un voyageur
Publié le 18 mars 2024 sur Expedia
Elevators not working...we had to climb the stairs 7 floors
Commentaires de Gestion de l’hôtel
21 mars 2024 par Darshan, Gestion de l’hôtel
Dear Frank,Thank you for sharing your feedback. We're glad you appreciated our staff and service. We apologize for the inconvenience caused by the elevators, and we're addressing this issue promptly. We hope to have the opportunity to welcome you back for an improved experience.
par un voyageur
Publié le 18 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 avr. 2024 par Darshan, Gestion de l’hôtel
Dear Karina, We are deeply sorry to hear that your experience at our hotel did not meet your expectations. Your feedback is important to us, and we would like to understand more about the issues you encountered during your stay so that we can address them appropriately. Please reach out to us directly so that we can discuss your concerns further and work to make things right.
par un voyageur
Publié le 18 mars 2024 sur Expedia
1. Tuvimos algunos inconvenientes para hacer check in a pesar de que ya habíamos reservado mediante la app.
2. Están haciendo remodelaciones al hotel y solamente funciona el elevador hasta el 4to piso, tienes que subir por la escalera si te toca más arriba.
3. Las habitaciones estaban un poco sucias, llenas de polvo.
4. Por la mañana no tuvimos agua en el cuarto, tuvimos que reportarlo a la recepción y después de 30 minutos se arregló.
5. El personal de recepción que nos atendió el día que hicimos check in, fue muy amable y resolvieron la confusión n que tuvieron.
Commentaires de Gestion de l’hôtel
21 mars 2024 par Darshan, Gestion de l’hôtel
Dear Brenda,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. Please rest assured that we take your comments seriously and are actively addressing each issue to improve our services.We apologize for any difficulty you encountered during check-in despite booking through the app. Regarding the renovations, we regret any inconvenience caused by the limited elevator access and cleanliness issues in your room. We appreciate your patience and cooperation as we work to enhance our facilities.We're pleased to hear that our reception staff were able to assist you effectively. Your kind words will be shared with them.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
par un voyageur
Publié le 18 mars 2024 sur Expedia
It was under construction and the elevator was not working I was on the 8th floor. It was dirty and noisy
Commentaires de Gestion de l’hôtel
21 mars 2024 par Darshan, Gestion de l’hôtel
Dear Melissa,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we are actively working to address the issues you mentioned. We regret that your experience did not meet your expectations due to ongoing construction and elevator issues. Please rest assured that we are taking steps to improve and ensure a better stay for our guests in the future.
par un voyageur
Publié le 17 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 mars 2024 par Darshan, Gestion de l’hôtel
Dear Juan,We regret to hear that your experience did not meet your expectations. Your feedback is important to us, and we take it seriously. We apologize for any inconvenience you encountered during your stay. Please know that we are committed to addressing the issues you've raised to improve our services for future guests.
par un voyageur
Publié le 17 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 mars 2024 par Darshan, Gestion de l’hôtel
Dear Raul,Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that you had an overall satisfactory experience at Hotel Ava. Your comments are valuable to us, and we will use them to continually improve our services and facilities. If there are any specific areas where you feel we could enhance our offerings, please feel free to share them with us.We hope to have the pleasure of welcoming you back for an even better stay in the future.
par un voyageur
Publié le 17 mars 2024 sur Expedia
Despite of dealing with remodeling service in general is good enough
Commentaires de Gestion de l’hôtel
21 mars 2024 par Darshan, Gestion de l’hôtel
Dear Arturo Hernandez,Thank you for your positive review. We're delighted to hear that you had a pleasant experience at Hotel Ava despite the ongoing remodeling. Your satisfaction is our priority, and we're pleased that our services met your expectations. We appreciate your understanding and support during this time.We look forward to welcoming you back for another enjoyable stay.
par un voyageur
Publié le 15 mars 2024 sur Hotels
El hotel está en construcción el elbador no sirve tuvimos que subir por las escaleras asta el 8 piso polvo por donde quiera no ay estacionamiento
Commentaires de Gestion de l’hôtel
21 mars 2024 par Darshan, Gestion de l’hôtel
Dear Xavier,Thank you for sharing your feedback. We apologize for the inconvenience caused by the ongoing construction and elevator issues. Your comments are important to us, and we're actively working to address the concerns you've raised. We regret any inconvenience caused by the dust and lack of parking. Please be assured that we are taking steps to improve our facilities and services for a better guest experience.
par un voyageur
Publié le 14 mars 2024 sur Expedia
Elevators were down had to get to the eighth flour by stairs carrying bags, construction was super loud in the morning and people next door had a dog that wouldn’t stop barking.
Commentaires de Gestion de l’hôtel
21 mars 2024 par Darshan, Gestion de l’hôtel
Dear Alex,Thank you for sharing your experience. We apologize for the inconvenience caused by the elevator outage and the noise disturbances during your stay. Your feedback is valuable to us, and we are actively working to address these issues to improve our guests' comfort and satisfaction. Please accept our apologies for any inconvenience you experienced, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
