Note fondée sur 221 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,7 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 sept. 2024 sur Expedia
It was convenient to my downtown location and they have abundant free parking.
Commentaires de Gestion de l’hôtel
21 nov. 2024 par Tomas Izaguirre, Gestion de l’hôtel
Thank you for your 4 out of 5 rating! We’re glad to hear that our convenient downtown location and abundant free parking made your stay easier. We always aim to provide great value and convenience for our guests.We hope to welcome you back soon and provide an even better experience.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
par un voyageur
Publié le 8 sept. 2024 sur Hotels
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Internet never worked
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Tomas Izaguirre, Gestion de l’hôtel
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the internet during your stay. We understand how important reliable internet is for our guests, and it’s disappointing to hear that we fell short in this area.Please know that we are actively working to resolve this issue to ensure it doesn’t happen again. We hope you will give us another opportunity to provide you with a much better experience in the future.Best regards,
par un voyageur
Publié le 21 août 2024 sur Expedia
The place is horrible. Super outdated. They have AC units on windows and the elevator does not work. When checking out, they had someone mopping the stairs and I slipped since I was carrying my luggage . Horrible place to stay. I do not recommend at all
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Tomas Izaguirre, Gestion de l’hôtel
Dear Dennise,Thank you for taking the time to share your experience with us. We are truly sorry to hear about the issues you encountered during your stay and that we did not meet your expectations. Your safety and comfort are our top priorities, and we deeply regret that you experienced these inconveniences.Additionally, we understand your concerns about the AC units and the non-working elevator, and we are working diligently to resolve these matters.We appreciate your feedback and take it seriously. We hope you will consider giving us another opportunity to improve your experience in the future.
par un voyageur
Publié le 9 août 2024 sur Expedia
Overall property & room was clean. The ac room was OFF so it took awhile to cool. Also the elevator was out of order & my room was in 3rd floor.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Tomas Izaguirre, Gestion de l’hôtel
Dear Manuel,Thank you for your 4 out of 5 rating and for sharing your experience with us. We're glad to hear that you found the overall property and room clean. However, we apologize for the inconvenience caused by the AC being off upon arrival and the elevator being out of order, especially with your room on the third floor.We understand how this impacted your stay and appreciate your patience. Please know that we are working to resolve the elevator issue and will ensure a more comfortable experience in the future.We hope to have the opportunity to welcome you back and provide an even better stay next time.
par un voyageur de Laredo
Publié le 7 août 2024 sur Expedia
I enjoyed the historical feel of the hotel.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Tomas Izaguirre, Gestion de l’hôtel
Dear Richard,Thank you for your 4 out of 5 rating! We’re delighted to hear that you enjoyed the historical charm of our hotel. We take great pride in preserving the unique feel of our property, and it’s wonderful to know that it enhanced your stay.If there’s anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon.
par un voyageur
Publié le 5 août 2024 sur Expedia
La habitación muy comoda y el desayuno estubo de 10
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Tomas Izaguirre, Gestion de l’hôtel
Jose,¡Muchas gracias por su calificación perfecta de 5 sobre 5! Nos alegra saber que encontró la habitación muy cómoda y que el desayuno fue de su total agrado. Sus amables palabras son una gran motivación para nuestro equipo.Esperamos tener el placer de recibirle nuevamente muy pronto.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Positive:
Staff is very friendly;
Negative:
Elevator is not working so one must use the stairs which can be problematic;
Rooms that have small window units which can't keep up with South Texas summer heat;
Dozens of cats in the parking lot cause a variety of issues including urine smell.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Tomas Izaguirre, Gestion de l’hôtel
Thank you for your 3 out of 5 rating and for taking the time to provide detailed feedback about your stay. We are delighted to hear that you found our staff very friendly; your kind words mean a lot to our team.We apologize for the inconveniences you experienced during your stay. We understand that the non-working elevator and the need to use the stairs can be problematic, especially in the heat of South Texas. We are currently working on resolving this issue as quickly as possible.We also regret that the small window units in the rooms were not sufficient to keep up with the summer heat. Your feedback is valuable, and we will look into ways to improve the cooling efficiency in our rooms. Additionally, we are aware of the issues caused by the cats in the parking lot and are actively seeking a humane solution to address this concern.We appreciate your understanding and hope to have the opportunity to provide you with a more comfortable experience on your next visit.
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Good option
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Tomas Izaguirre, Gestion de l’hôtel
Thank you for your perfect 5 out of 5 rating! We're thrilled to hear that you consider us a good option. We look forward to welcoming you back soon and continuing to provide you with excellent service.
