Note fondée sur 217 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,7 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 août 2024 sur Expedia
The place is horrible. Super outdated. They have AC units on windows and the elevator does not work. When checking out, they had someone mopping the stairs and I slipped since I was carrying my luggage . Horrible place to stay. I do not recommend at all
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Tomas Izaguirre, Gestion de l’hôtel
Dear Dennise,Thank you for taking the time to share your experience with us. We are truly sorry to hear about the issues you encountered during your stay and that we did not meet your expectations. Your safety and comfort are our top priorities, and we deeply regret that you experienced these inconveniences.Additionally, we understand your concerns about the AC units and the non-working elevator, and we are working diligently to resolve these matters.We appreciate your feedback and take it seriously. We hope you will consider giving us another opportunity to improve your experience in the future.
par un voyageur
Publié le 9 août 2024 sur Expedia
Overall property & room was clean. The ac room was OFF so it took awhile to cool. Also the elevator was out of order & my room was in 3rd floor.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Tomas Izaguirre, Gestion de l’hôtel
Dear Manuel,Thank you for your 4 out of 5 rating and for sharing your experience with us. We're glad to hear that you found the overall property and room clean. However, we apologize for the inconvenience caused by the AC being off upon arrival and the elevator being out of order, especially with your room on the third floor.We understand how this impacted your stay and appreciate your patience. Please know that we are working to resolve the elevator issue and will ensure a more comfortable experience in the future.We hope to have the opportunity to welcome you back and provide an even better stay next time.
par un voyageur de Laredo
Publié le 7 août 2024 sur Expedia
I enjoyed the historical feel of the hotel.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Tomas Izaguirre, Gestion de l’hôtel
Dear Richard,Thank you for your 4 out of 5 rating! We’re delighted to hear that you enjoyed the historical charm of our hotel. We take great pride in preserving the unique feel of our property, and it’s wonderful to know that it enhanced your stay.If there’s anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon.
par un voyageur
Publié le 5 août 2024 sur Expedia
La habitación muy comoda y el desayuno estubo de 10
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Tomas Izaguirre, Gestion de l’hôtel
Jose,¡Muchas gracias por su calificación perfecta de 5 sobre 5! Nos alegra saber que encontró la habitación muy cómoda y que el desayuno fue de su total agrado. Sus amables palabras son una gran motivación para nuestro equipo.Esperamos tener el placer de recibirle nuevamente muy pronto.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Positive:
Staff is very friendly;
Negative:
Elevator is not working so one must use the stairs which can be problematic;
Rooms that have small window units which can't keep up with South Texas summer heat;
Dozens of cats in the parking lot cause a variety of issues including urine smell.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Tomas Izaguirre, Gestion de l’hôtel
Thank you for your 3 out of 5 rating and for taking the time to provide detailed feedback about your stay. We are delighted to hear that you found our staff very friendly; your kind words mean a lot to our team.We apologize for the inconveniences you experienced during your stay. We understand that the non-working elevator and the need to use the stairs can be problematic, especially in the heat of South Texas. We are currently working on resolving this issue as quickly as possible.We also regret that the small window units in the rooms were not sufficient to keep up with the summer heat. Your feedback is valuable, and we will look into ways to improve the cooling efficiency in our rooms. Additionally, we are aware of the issues caused by the cats in the parking lot and are actively seeking a humane solution to address this concern.We appreciate your understanding and hope to have the opportunity to provide you with a more comfortable experience on your next visit.
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Good option
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Tomas Izaguirre, Gestion de l’hôtel
Thank you for your perfect 5 out of 5 rating! We're thrilled to hear that you consider us a good option. We look forward to welcoming you back soon and continuing to provide you with excellent service.
par un voyageur
Sensacional
Publié le 20 juill. 2024 sur HotelsExcelente lugar. En el centro de Laredo. Las habitaciones son muy amplias, frescas, y con el toque vintage de Laredo. Muy buena ubicación, rico café de cortesía. El internet y la smarTV funcionan a la perfección.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Tomas Izaguirre, Gestion de l’hôtel
¡Muchas gracias por su excelente reseña y su calificación perfecta! Nos alegra mucho saber que disfrutó de su estancia con nosotros. Es maravilloso saber que encontró nuestras habitaciones amplias, frescas y con ese toque vintage de Laredo que tanto nos enorgullece.Nos complace también que haya apreciado nuestra ubicación céntrica, el café de cortesía, y que el internet y la smart TV hayan funcionado a la perfección durante su estancia.Esperamos darle la bienvenida nuevamente muy pronto.
par un voyageur
Publié le 18 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Tomas Izaguirre, Gestion de l’hôtel
Thank you so much for your perfect 10 out of 10 rating! We are thrilled to hear that you enjoyed your stay with us. Your kind words are greatly appreciated and serve as wonderful motivation for our team.We look forward to welcoming you back soon.
par un voyageur de Austin
Publié le 29 juin 2024 sur Expedia
Wonderful nostalgic hotel with plenty of Laredo (Est 1755) history nearby and I so is the hotel which served many businesses including the Mexican Embassy.
The Rialto Hotel will celebrate its 100 years next year. There’s a pharmacy downstairs too!
The check in clerk was friendly and knowledgeable of nearby opportunities. Parking was safe and they have numerous cameras. The room was very clean and comfortable.
We wish we had booked two nights but we have time constraints. We are definitely coming back. The price was reasonable and well worth the stay.
Highly recommended and safe. There’s a federal courthouse across the street. There’s also 3rd party restaurant inside the hotel but we are checking out early. Coffee, pastries, fruits and toast are free in the lobby. Fantastico!
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Tomas Izaguirre, Gestion de l’hôtel
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and appreciated the rich history of our hotel and the surrounding area. It’s great to know that you found our staff friendly and knowledgeable, and that you felt safe with our parking facilities and security measures. We’re delighted that you found the room clean and comfortable, and we’re sorry to hear you couldn’t stay longer. We look forward to welcoming you back for a longer visit next time! Your kind words and recommendation mean a lot to us as we approach our 100th anniversary. Safe travels and see you soon!
par un voyageur
Publié le 25 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Tomas Izaguirre, Gestion de l’hôtel
Dear Kari,Thank you so much for your glowing 10 out of 10 review! We are thrilled to hear that you had an excellent experience at our hotel. Your kind words are a great source of motivation for our team, and we are delighted that we could meet your expectations.We look forward to welcoming you back soon for another memorable stay.Best regards,
