Note fondée sur 951 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 sept. 2024 sur Hotels
par un voyageur
Publié le 24 sept. 2024 sur Hotels
par un voyageur
Not good
Publié le 21 sept. 2024 sur HotelsThe TV didn’t work the first night, the water only got warm in the shower, and the curtains were filthy. They were being renovated but I will not be staying here again.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
TV in our room was not working properly couldn't use safe box not working had to clean toilet had yellow ring around it told supervisor about it and she only said sorry for that offered another room but with one bed only which I rented a room with 2 beds and then lobby looked like a cantina with men drinking there in the tables wierd I've stayed there many times but this time was really frustrating
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Cassandra GM, Gestion de l’hôtel
\Dear Mrs. Eliza,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. I am truly sorry to hear that your experience did not meet your expectations, and I appreciate the opportunity to address the issues you encountered.Firstly, I apologize for the inconvenience you faced with the TV, safe box, and the condition of the toilet. This is certainly not the standard we aim to maintain, and I will be addressing these concerns with our maintenance team to ensure they are resolved promptly.Regarding the alternative room offered, I understand the frustration of not being accommodated as per your original reservation. I’m sorry that we were unable to provide a room with two beds at that time. I will review our procedures to ensure we handle such situations better in the future.Additionally, I regret that the atmosphere in the lobby was not to your liking. We strive to create a comfortable environment for all our guests and will look into this matter further to align it with our standards.As a token of our appreciation for your continued patronage and to apologize for the inconvenience you experienced, I would like to offer you a 25% discount on your next stay. Please let us know when you plan to visit again so we can apply this discount and ensure a more enjoyable experience for you.Thank you for bringing these matters to our attention. We value your feedback and are committed to improving our services to provide a better experience for all our guests.Warm regards,Cassandra Navarro General Manager
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Todo bien solo que la puerta del baño se batallaba para cerrar rodaba con el marco- el gancho de la puerta estaba lleno de humedad
par un voyageur
Publié le 9 sept. 2024 sur Expedia
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Easy access to shopping centers
par un voyageur
Publié le 1 sept. 2024 sur Hotels
par un voyageur
Publié le 31 août 2024 sur Expedia
Good location. Clean and safe.
par un voyageur
Publié le 27 août 2024 sur Expedia
During check-in the front desk attendant insisted on asking my line of work and employer;
Finally had to cut him off;
Very strange.
