Note fondée sur 373 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,1 Service et personnel
2,9 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 sept. 2024 sur Hotels
par un voyageur
Disappointed guest; won't be returning.
Publié le 19 août 2024 sur HotelsDisappointing-blinds were broken, no hair dryer, no hand towels and wash cloths, no complementary shampoo, conditioner, lotion; outlet in bathroom did not work; no breakfast; no luggage holder, hangers to hang clothes; no iron/ironing board, etc. Expected more with what I paid for room.
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Helen, We sincerely apologize for the numerous inconveniences you experienced during your stay. It is disappointing that your room lacked essential amenities, and we regret not meeting your expectations. Your feedback is crucial for improving our services, and we will address these issues promptly. We value your business and hope to provide a better experience.Sincerely,Hotel Management
par un voyageur
Publié le 19 août 2024 sur Hotels
par un voyageur
Publié le 18 août 2024 sur Hotels
par un voyageur
Publié le 31 juill. 2024 sur Expedia
I guess they never clean the bedrooms , I found fleas on my bath and bed was terrible
Commentaires de Gestion de l’hôtel
1 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Mario, We are truly sorry to hear about your experience and the issues with cleanliness you encountered. This feedback is concerning and does not reflect our standards. We are addressing these matters with our team to ensure thorough cleaning procedures and pest control. Your comfort and satisfaction are important to us, and we regret that we did not meet your expectations. Thank you for bringing this to our attention.Sincerely,Hotel Management
par un voyageur
Publié le 26 juill. 2024 sur Hotels
The hotel over all was dirty, as if they just wiped over surface gently. The blankets and pillows smelled dirty. The room smelled like smoke. Kids running in the hall trying to open doors as a game. There was two gang fights and even a gun was waived in the air.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Hotel management, Gestion de l’hôtel
Dear Sally, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
par un voyageur de Sahuarita
Publié le 14 juill. 2024 sur Expedia
Never ever stay here
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Hotel Management , Gestion de l’hôtel
Dear Albert, We apologize for the experience you had during your recent stay. Your feedback is important to us, and we regret not meeting your expectations. We strive to provide a comfortable and enjoyable stay for all our guests, and we are disappointed that we fell short in your case. We value your feedback as it helps us to improve our services. Thank you for bringing this to our attention.Sincerely,Hotel Management
par un voyageur
Publié le 9 juill. 2024 sur Expedia
I didn’t stay long, but the space was clean, safe and secure
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Hotel Management , Gestion de l’hôtel
Dear Daniel, Thank you for your feedback! We are glad you found Extended Stay America clean, safe, and secure during your short stay. We hope to welcome you back for a more extended visit in the future!Sincerely,Hotel Management
par un voyageur
Publié le 28 juin 2024 sur Expedia
par un voyageur
Publié le 7 juin 2024 sur Expedia
More security, noise control
