Ratings based on 243 Guest Reviews
Hear it directly from our travellers
2.7 Room cleanliness
3.5 Service & staff
2.8 Room comfort
2.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Okay stay for the price.
Posted Aug. 24, 2024 on HotelsIt was a good stay, quiet, and somewhat comfortable. If your sensitive to smells like incense I wouldnt recommend, it smells like cigarette smoke or incense smoke when in the buliding, not the rooms themselves though. It was comfortable but not sure we would stay here again.
Comment from Hotel Management
Aug. 26, 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your feedback. We’re glad you found your stay quiet and somewhat comfortable. We apologize for the smell in the building and appreciate your input. We’ll work on addressing this issue to improve the experience for future guests. We hope you will consider staying with us again.Sincerely, Hotel Manager
by A traveller
Dirty, run down, horrible customer service
Posted Aug. 18, 2024 on Hotels**Tell Us About Your Stay**
My experience with this hotel was nothing short of a nightmare, and I didn't even stay the night. From the moment I walked into the lobby, I was met with disappointment. The hotel looks nothing like the images that were used to promote it. The lobby smelled bad and had bags of concrete on the floor, giving the impression of a neglected construction site.
When I reached my room, things only got worse. It was extremely dirty, run down, and uncomfortably hot because the air conditioning wasn’t working properly. To make matters even more disturbing, the guest in the room next to mine was also trying to get a refund after his nephew sat on a dirty condom in their bed. This hotel was not what I expected at all, and I’m still fighting to get my money back.
Comment from Hotel Management
Aug. 20, 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for sharing your experience. We take your concerns seriously and regret that your visit did not meet expectations. The conditions you described are not representative of our standards, and we are addressing these issues. We appreciate your feedback and will work to improve the experience for all future guests.Sincerely, Hotel Manager
by A traveller
Posted Aug. 15, 2024 on Expedia
Very nice staff and very cooperative. Great place to stay
Comment from Hotel Management
Aug. 16, 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your kind words! We're glad you enjoyed our staff and found the place to your liking. We look forward to your next stay!Sincerely, Hotel Manager
by A traveller
Posted Jul. 29, 2024 on Hotels
Comment from Hotel Management
Jul. 31, 2024 by Hotel Manager , Hotel Management
Dear Jose,Thank you for your positive review! We are delighted to hear that you had such a great experience here and that you would rate us 10 out of 10 stars. We strive to provide the best service and accommodations for our guests, and it is great to hear that we succeeded in doing so for you. We hope you will come back and stay with us again soon. Sincerely, Hotel Manager
by A traveller
Great staff, older hotel, beds comfy
Posted Jul. 18, 2024 on HotelsIn booking i expained i iterally was just released from heart hospital. I coudnt walk for or stairs. We had a huge suite on the 3rd floor. No elevator. The clerk took 2 trips upstairs for us to help. She was AMAZING. SERVICE WAS ANOVE AND BEYOND!!!
Comment from Hotel Management
Jul. 20, 2024 by Hotel Manager , Hotel Management
Dear Elizabeth,Thank you for your 8 out of 10 rating and feedback. We're pleased you found the staff great and the beds comfy. We apologize for the inconvenience of having a suite on the third floor without an elevator. We're glad our clerk provided exceptional service to assist you. We'll work on improving our accommodations to better meet our guests' needs.Sincerely, Hotel Manager
by A traveller
Posted Jul. 14, 2024 on Hotels
Comment from Hotel Management
Jul. 17, 2024 by Hotel Manager , Hotel Management
Dear joseph,Thank you for choosing to stay with us and for rating us 8 stars. We value your feedback and would love to hear more about how we can enhance our services to potentially earn a 10-star review from you. Your input can truly make a significant impact for us, and we would be extremely grateful for it. We look forward to welcoming you back in the near future.Sincerely, Hotel Manager
by A traveller
Posted Jul. 6, 2024 on Hotels
Comment from Hotel Management
Jul. 8, 2024 by Hotel Manager , Hotel Management
Dear Guillermo,We are disappointed to see your 2-star rating. We work very hard to provide the highest level of service for all of our guests, which is why we cannot apologize enough for your stay being so disappointing. Please know that your feedback is very important to us and we would welcome the opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a better experience next time. Please visit us again.Sincerely, Hotel Manager
by A traveller
Posted Jun. 23, 2024 on Hotels
Comment from Hotel Management
Jun. 24, 2024 by Hotel Manager , Hotel Management
Dear Kacey,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely, Hotel Manager
by A traveller
Posted Jun. 18, 2024 on Hotels
The rooms were dirty and stained. The bedding had to be changed. Very outdated and the electric wss questionable.
Comment from Hotel Management
Jun. 19, 2024 by Hotel Manager , Hotel Management
Dear Amanda,We apologize for the cleanliness issues you encountered during your stay. Rest assured, we take your feedback seriously and will address these concerns with our team to ensure improvements are made. Sincerely, Hotel Manager
by A traveller
Posted Jun. 17, 2024 on Expedia
Very nice staff. Room was semi clean not filthy tub needed cleaning a couple roaches but all in all decent stay.
Comment from Hotel Management
Jun. 19, 2024 by Hotel Manager , Hotel Management
Dear Naomi,Thank you for your feedback and 4 out of 5 ratings. We're pleased to hear that you found our staff very nice. However, we apologize for the cleanliness issues in your room, including the need for tub cleaning and the presence of roaches. We take your comments seriously and will address these issues promptly with our housekeeping team to ensure a more pleasant stay for our guests. We appreciate your understanding and hope to provide you with a better experience on your next visit.Sincerely, Hotel Manager
