Note fondée sur 906 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hôtel agréable mais l’hospitalité est à revoir
Publié le 12 mai 2022 sur HotelsHôtel calme et agréable. Le personnel ne dit pas bonjour. L’hôtesse a l’accueil se moque de moi quand je lui demande de répéter une phrase que je ne comprenai pas.
Commentaires de Gestion de l’hôtel
3 juill. 2022 par Abigail, Gestion de l’hôtel
Thank you for sharing your experience. We will be sure to use your comments to improve and hope you consider us again in the future.
par un voyageur
Las Vegas reposant
Publié le 16 févr. 2022 sur HotelsEnvironnement reposant après un passage que le Strip.
Je conseille avant de reprendre l'avion pour l'Europe.
Commentaires de Gestion de l’hôtel
3 mars 2022 par Abigail, Gestion de l’hôtel
Thank you for your feedback. I am glad to hear you enjoyed a relaxing stay and wish you well on your travels. We hope to see you again in the future.
par un voyageur
La qualité de l'hôtel diminue
Publié le 6 oct. 2021 sur HotelsL'hôtel en général n'était pas soignée. Couloirs et tapis sales avec des marques sur les murs. Chambres sales. Taies d'oreillers tachées.
par un voyageur
Never again!
Publié le 27 août 2024 sur HotelsThe absolute worst bed I have ever slept in with the flattest most uncomfortable pillows! Food service at the bar took almost an hour for 2 of us with maybe 2 other tables dining. Toiletries were caulked to the shower wall and falling off, hotel was very dated and the lobby had an awful sewage smell.
Commentaires de Gestion de l’hôtel
27 août 2024 par Mary V., Gestion de l’hôtel
We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is very important to us and we would like to apologize for the inconvenience caused. Thank you for your feedback.
par un voyageur
Publié le 25 août 2024 sur Expedia
Room a bit dated, Very nice but dated.
Also i reserved a room with a view and i did have a water view which included an awful dried out dirt area which ruined the view.
Commentaires de Gestion de l’hôtel
25 août 2024 par Ramona P., Gestion de l’hôtel
Thank you so much for your rating and review! We hope you have a great weekend!
par un voyageur de Henderson
Publié le 23 août 2024 sur Expedia
Perfectly quiet and relaxing
Commentaires de Gestion de l’hôtel
24 août 2024 par Ramona P., Gestion de l’hôtel
Thank you so much for your rating and review! We are so pleased to hear you enjoyed your stay with us! Hope to see you again soon, have a great weekend!
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Ramona P., Gestion de l’hôtel
Thank you so much for your rating! We hope to see you again soon, have a great weekend!
par un voyageur
Hot and tired in Henderson
Publié le 20 août 2024 sur HotelsI really struggled with this review. The ONLY reason I went with an overall 4 stars is for the simple fact that the staff was super nice and the outside of the hotel was amazing and beautiful. My boyfriend and I came for just an overnight stay, with another couple, for an Indoor football game. First, when we arrived, we noticed an almost moldy smell.We believed it was because of the lake. We arrived early, due to the game starting at 1:00, and they were able to check us in at 10:00am. We went to the game and, when we arrived back, that’s when we noticed that our room was super hot and would not cool down. Our refrigerator smelled of marajuana that, when we opened it, stunk up the whole room. The bathtub would not drain when we filled it up to stick our feet in to try to cool off. When we called the front desk, they were aware of the problems with the air and moved us down to the main floor. Our friends were also having the same issues. When we arrived at the new room, at 11:30 at night, the air was a little better, but not by much. We just dealt with it since we were leaving in the morning.Before checking out I explained my frustrations with the front desk and was offered a refund. They definitely understood the issues and made it right. They sympathized with us and I understood that they are employees and can’t control most of the issues we were having.That is why they got the rating they did; for the Amazing staff. I would give them a second try but only in the winter time.
Commentaires de Gestion de l’hôtel
21 août 2024 par Ramona P., Gestion de l’hôtel
We definitely apologize for the short comings on your recent stay with us. And hope the next visit we would exceed your expectation and more! I would like to say thank you so much for your rating and review! We are so pleased that the staff was able to sympathize and tried to assist the issue and make your stay better! We Hope to see you again soon, have a great weekend!
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Ramona P., Gestion de l’hôtel
We definitely apologize for the short comings and hope to meet your expectations on your next visit! Have a great day!
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 août 2024 par Mary V., Gestion de l’hôtel
Thank you for sharing your rating. We hope you consider staying with us in the near future.
