Note fondée sur 886 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hôtel agréable mais l’hospitalité est à revoir
Publié le 12 mai 2022 sur HotelsHôtel calme et agréable. Le personnel ne dit pas bonjour. L’hôtesse a l’accueil se moque de moi quand je lui demande de répéter une phrase que je ne comprenai pas.
Commentaires de Gestion de l’hôtel
3 juill. 2022 par Abigail, Gestion de l’hôtel
Thank you for sharing your experience. We will be sure to use your comments to improve and hope you consider us again in the future.
par un voyageur
Las Vegas reposant
Publié le 16 févr. 2022 sur HotelsEnvironnement reposant après un passage que le Strip.
Je conseille avant de reprendre l'avion pour l'Europe.
Commentaires de Gestion de l’hôtel
3 mars 2022 par Abigail, Gestion de l’hôtel
Thank you for your feedback. I am glad to hear you enjoyed a relaxing stay and wish you well on your travels. We hope to see you again in the future.
par un voyageur
La qualité de l'hôtel diminue
Publié le 6 oct. 2021 sur HotelsL'hôtel en général n'était pas soignée. Couloirs et tapis sales avec des marques sur les murs. Chambres sales. Taies d'oreillers tachées.
par un voyageur
Publié le 10 août 2024 sur Expedia
I would not waste money on this resort. The front desk didn't have any guidance for day trips or tickets to shows. The room had no hot water, it wasn't just us or a limited amount..there wasn't any. Room service was never delivered, when called to ask where it was; I was told she never saw it and I placed it the night before on the card. The following day I didn't fill the card out thinking that maybe I should just call. Well do not do that because they don't answer. I then called guest services and asked if our phone wasn't working or if they could transfer me and explained I was trying to reach them to place an order for the last hour and he did transfer me but still no answer. So we just went out for breakfast. This wasn't a busy weekend, it was during the week and there weren't a lot of guests. Staffing didn't seem short and I am not one to complain. I just want others to know how disappointing our stay was.
Commentaires de Gestion de l’hôtel
13 août 2024 par Kya B., Gestion de l’hôtel
For all aspects that fell short, we apologize and assure you that we will be taking corrective measures based on your feedback.
par un voyageur
Publié le 10 août 2024 sur Hotels
Hotel was very nice. Mail problem was hot water took long time come up. Food expenses
Commentaires de Gestion de l’hôtel
10 août 2024 par Ramona P., Gestion de l’hôtel
We definitely apologize for the short comings and hope to meet your expectations on your next visit! Have a great day!
par un voyageur de Twain Harte
Publié le 9 août 2024 sur Expedia
We had a baseball tournament in Henderson so decided to stay here vs. the strip. The property is very nice! In a good way, it reminded us of the movie The Shining. Good bones, beautiful decor, lots of carpeting but it was clean. We arrived on the 4th of July & as expected, it was packed. The pool was too packed for our liking so we were going to go back later in the evening. Unfortunately the pool closes at 6! It was in the 115’s all weekend and to not have access to the pool after dinner was a huge bummer for our family. We were here for five days & after watching baseball all day, we were looking forward to hanging out at the pool. We left a day early to stay at a hotel on the strip that had later pool hours. Overall, it was just ok for us.
Commentaires de Gestion de l’hôtel
9 août 2024 par Ramona P., Gestion de l’hôtel
Thank you so much for your rating and review! We are so pleased to hear you enjoyed your stay with us! Hope to see you again soon, have a great weekend!
par un voyageur
Publié le 8 août 2024 sur Expedia
Beautiful property. Pleasant staff
Used self park garage. Could be better marked as to whick level is ground and where bridge is located
Commentaires de Gestion de l’hôtel
8 août 2024 par Mary V., Gestion de l’hôtel
Thank you for taking the time to share your experience with us. We hope you consider staying with us again.
par un voyageur
Publié le 7 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 août 2024 par Serina R., Gestion de l’hôtel
We appreciate you taking the time to submit a survey and apologize for not meeting your expectations.
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par Mary , Gestion de l’hôtel
We truly appreciate the perfect score rating. We hope you consider staying with us again in the near future.
par un voyageur
Publié le 5 août 2024 sur Expedia
When you hear “Hilton” you are expecting thee best!
Valet was thee best interaction, front desk could’ve been more attentive to the guest, we sat for dinner and chair came from underneath my husband, “their response” “surprise these chairs are durable”
Rooms- no hot water, Ac unit couldn’t keep room comfortable, door, you would’ve to slam the door to keep it lock! Beds looked like full size, and were not comfortable, after this visit need to visit chiropractor! We placed card for “room service” when we arrived back, beds looked like sheets were tossed over, no coffee refilled it toilet paper. Overall visit, not as great as Southpoint stay!
Commentaires de Gestion de l’hôtel
6 août 2024 par Ramona P., Gestion de l’hôtel
We definitely apologize for the short comings of your stay, and I apologize for the responses you got during your stay. I will be reaching out to you myself directly, I am the front desk Supervisor at the hotel and would like to speak with you about your recent visit. Have a great day!
