Avis Flexcation here! Las Vegas Gated Villa - Poolside Oasis - Hi-spd WiFi - Pets!

Thank you for your kind review! We're so glad you and your friend enjoyed your stay and had a chance to explore some of the natural wonders right around town. It sounds like an amazing trip! We truly appreciate your understanding about the pool—it’s in the middle of a resurfacing project, and your stay happened to fall right in between phases. Thank you for your grace there! You were wonderful guests, and we’d be thrilled to welcome you back anytime. Safe travels and happy hiking!

Thank you so much for your thoughtful review! We're thrilled to hear that you and your family had a great vacation and enjoyed the spaciousness of the home, the well-stocked amenities, and the comfy master bedroom. It’s wonderful that the location worked well for your trip too! We’d love to welcome you back anytime. Safe travels and warm wishes!

Thank you for your review! We're so glad you chose to stay with us and hope you had a wonderful visit. We'd love to host you again anytime!

Wow, thank you for such an amazing review! We're so happy you found the house stunning and comfortable—even with your two Great Danes (who were the most fabulous guests)! It was our pleasure to help with the details and we’d absolutely love to welcome you back anytime. Until next time, safe travels and all the best!

Munrai, Thank you so much for your thoughtful review! It means a lot to us that you enjoyed the home, the pool, and the peaceful neighborhood. We’re especially glad you felt comfortable and secure during your stay. Your kind words truly made our day, and we’re so grateful to hear you’ll be back—we can’t wait to host you again!

Thank you so much for your thoughtful review! I’m so glad the house was a perfect fit for your group and that you appreciated the space and security. It’s always a joy to help guests make the most of their time in Vegas, and I’m thrilled to hear you plan to return. We’d be delighted to host you again anytime!

Thank you for your feedback and for taking the time to share your experience. We’re so glad you enjoyed the house and its convenient location for exploring Las Vegas. It’s wonderful to hear you appreciated our communication and had a lovely time overall. We also appreciate you pointing out a few areas for improvement—we’ll make sure to address those right away to make future stays even better. Thank you for choosing our home, and we’d love the chance to host you again in the future!

We typically don’t respond to guest reviews like this, but we feel it’s important to set the record straight for future guests—and to give fellow hosts a heads-up about what really happened during this guest’s stay. Here are the facts: ** The guest stayed in late July during a historic heatwave in Las Vegas (there are national news articles you can search that will confirm this), with temperatures exceeding 120°F. ** We informed them that early check-in wasn’t available due to cleaning and getting the house ready for them, but they arrived two hours early and let themselves in. ** Despite claiming the house was "unbelievably hot," the thermostats showed a comfortable 76°F, and the guest later acknowledged this but still demanded it be adjusted further. As a note: guests are free to adjust the temperature to their liking at any time. ** Complaints about the pool being "too hot" for her kids weren’t shared by other guests. Before and after her stay, multiple guests enjoyed the pool and left glowing 5-star reviews. ** We offered numerous solutions, including a full refund if they found alternative lodging, paying for water park tickets, and even arranging bulk ice delivery to try to cool the pool, but the guest declined every option. ** The guest is now claiming we had secretly turned on the pool's solar heating, which was not true and is not how solar heating works. The pool naturally cooled down over time as outside temperatures dropped later in her stay. ** The guest later falsely claimed to VRBO that they couldn’t use the pool, but security footage showed them using both the pool and hot tub daily for hours a day. ** Unfortunately, during their stay, their children damaged our property, including vandalizing pool equipment, art, and landscaping, resulting in over $2,000 in repairs. ** Despite our efforts to provide multiple solutions, the guest misrepresented the situation first to us, then to VRBO, and now in this review, seemingly aiming for a free stay. In all our years of hosting, we’ve never had an experience like this. While we always strive to be accommodating and hospitable, it became clear that nothing would have satisfied this guest short of a free vacation. We certainly won’t rent to this guest again, and we encourage fellow hosts to be cautious as well.

Thank you for your feedback. We’re glad you enjoyed the home and appreciate your suggestions. We apologize for the confusion with Joe, our groundskeeper. While our rental agreement and Welcome Letter mention visits for exterior maintenance, we understand it may not have been clear enough. Based on your feedback here, we've since updated the listing, rental agreement, and emails to be more explicit about this schedule so no future guests are taken by surprise. For clarity, Joe always knocks at the front door before starting work outside. According to our front door camera, he knocked at 12:09 PM but received no response before proceeding. After speaking with Joe, we were saddened to hear how shaken he was by the interaction he had on property. Joe is a kind, gentle person who’s always been respectful to our guests and we regret putting him in such an uncomfortable situation. Joe is truly a lovely member of our team and we strive to maintain a welcoming, respectful environment for both guests and staff always. Thank you for pointing out the loose board near the jacuzzi. We've now had a contractor assess it, and the surround will be rebuilt in the coming weeks. Your feedback here was very helpful and we appreciate it. We sincerely apologize for any disruptions during your stay and appreciate your understanding. We hope otherwise that your trip to Las Vegas was a fantastic one. Thank you again for your honest feedback!

Thanks so much, Tracey! We are really happy to hear you loved the pool and found the place so relaxing and private—it’s great knowing the foliage added to that vibe. We're always excited to welcome guests with dogs, so I’m glad the dog-friendly setup worked out for you! It’s awesome that you enjoyed the home’s decor and space, and that the location made it easy for you to get around. You were wonderful guests, and we’d love to have you back for another fun weekend anytime!