Note fondée sur 876 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 août 2024 sur Expedia
Well located
Commentaires de Gestion de l’hôtel
6 août 2024 par Customer Service, Gestion de l’hôtel
Sven, thank you for staying with us at Sonesta Select Las Vegas Summerlin. We're glad you appreciated our convenient location. We're looking forward to welcoming you back again soon.
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Customer Service, Gestion de l’hôtel
Yvette, thank you for staying with us at Sonesta Select Las Vegas Summerlin. We’re delighted you had a great experience. We look forward to welcoming you back soon.
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Customer Service, Gestion de l’hôtel
Alexa, we’re delighted you loved your experience at Sonesta Select Las Vegas Summerlin. Thank you for your perfect rating. We hope to welcome you back again soon!
par un voyageur
Publié le 6 août 2024 sur Expedia
Toilet was broken. Staff was rude. Had to change my own bedding when an accident occurred on the bed. Floor was dirty and smelled like urine. Abandoned vehicle in parking lot. Called to check out twice but said I never did even after speaking to someone. No one ever answered phone…Had to walk to front desk with 3 young kids to get assistance since no one ever answered phone. Refused reimbursement after I checked out early because of my experience.
Commentaires de Gestion de l’hôtel
6 août 2024 par Customer Service, Gestion de l’hôtel
Cerissa, thank you for sharing your feedback. It's concerning to hear about the challenges you experienced during your stay. The team strives to be attentive and supportive, and your observations will be reviewed to ensure a more positive experience for our guests.
par un voyageur
Publié le 5 août 2024 sur Hotels
It’s a nice place to stay but don’t expect any continental breakfast.
Commentaires de Gestion de l’hôtel
6 août 2024 par Customer Service, Gestion de l’hôtel
Martin, thank you for staying with us at Sonesta Select Las Vegas Summerlin. It’s great to know you found our property a nice place to stay. For future visits, our team will be happy to recommend nearby breakfast options to start your day off right. We’re looking forward to welcoming you back!
par un voyageur
Publié le 5 août 2024 sur Expedia
The property was very accessible to the freeway and restaurants. It was clean and staff was friendly.
Commentaires de Gestion de l’hôtel
5 août 2024 par Customer Service, Gestion de l’hôtel
Kelly,We are thrilled you enjoyed your stay at Sonesta Select Las Vegas Summerlin. It’s great to know that the convenient location, cleanliness, and our friendly team members made your visit enjoyable. We look forward to welcoming you back in the future!
par un voyageur
Publié le 4 août 2024 sur Expedia
Our room was a king bed for 2 guests and we had to ask for extra towels because there was only one towel in the bathroom
Commentaires de Gestion de l’hôtel
5 août 2024 par Customer Service, Gestion de l’hôtel
Shawn, thank you for sharing your experience. We appreciate your feedback and are glad you stayed with us at Sonesta Select Las Vegas Summerlin. Your comments about the bathroom setup will be shared with our team to improve our service. We hope to welcome you back soon.
par un voyageur
Hotels.com price was not honored
Publié le 30 juill. 2024 sur HotelsThe stay was good, but there was an issue involving the price of the room.
On arrival, I was informed that the hotel's reservation system was malfunctioning.
The Hotel's.com price for the room was not honored, and instead I was charged a different amount that was substantially higher than the expected rate.
No explanation was given for the rate change.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Customer Service, Gestion de l’hôtel
Greetings, thank you for your feedback. It's great to hear that your stay was overall enjoyable. The team regrets any confusion regarding your reservation pricing. Our goal is to ensure a clear and smooth communication of all fees and policies before arrival, and any oversight is regrettable. We value your insights and will use them to enhance future experiences.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
It was fine
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Customer Service, Gestion de l’hôtel
Jason, thank you for staying with us at Sonesta Select Las Vegas Summerlin. We’re glad to hear your experience was satisfactory. We hope to provide an even better stay on your next visit.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
No dining options at all. No breakfast, only coffee in the morning. No one ever answers the phone. No cleaning services except by request. I tried calling multiple times to request more coffee pods but could never reach anyone. The place seemed fairly deserted. The room was clean and fine, nothing special, but totally fine. Unfortunately it was much farther away from my convention than I realized so it was inconvenient to drive back and forth each day, but that was my fault for not realizing it.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Customer Service, Gestion de l’hôtel
Annie,Thank you for your feedback. It's helpful to understand your perspective. The absence of dining options and breakfast offerings will be reviewed to see how enhancements can be made. Operational improvements will be considered regarding phone availability and coffee pod requests. It’s great to hear that you found your room clean and satisfactory. Please consider us again for any future stays when your travels bring you back to the area.Safe travels!
