Ratings based on 72 Guest Reviews
Hear it directly from our travellers
2.9 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 8, 2024 on Hotels
Comment from Hotel Management
Aug. 10, 2024 by Alex, Hotel Management
Thank you for your staying with and we appreciate your feed back!
by A traveller
ALERT- Do not stay at Palms- StripView Suites....
Posted Jun. 28, 2024 on Hotels⚠️- ⚠️-ALERT-Do not stay at the StripView Suites, they are complete bait and switch. The rooms are not represented accurately on their website, they are dirty, trash on floors, bathrooms are dirty, furniture is broken, plus once you arrive they try to nickle and dime you for everything. We reserved the suites for the extra beds, however if you want pillows and blankets for the sofa beds those are extra. The refrigerator door was broken, a large piece of metal fell on our sons foot. We tried calling their customer service line 4x's and no one could provide bedsing unless they billed us extra. The Palms couldnt help us out either because the unit is privately owned, however that was never represented on the website. Your under the impression your booking with The Palms. Please, do not stay there.
Comment from Hotel Management
Jun. 28, 2024 by StripViewSuites, Hotel Management
Thank you for sharing your feedback regarding your recent stay at StripView Suites. We are deeply sorry to hear about the challenges you encountered during your visit.We understand the importance of ensuring a high standard of service and accommodation for all guests. It is disappointing to learn about the cleanliness issues, maintenance concerns, and the lack of adequate customer service you experienced.Please be informed that The Palms has its own dedicated housekeeping team that upholds rigorous standards to maintain the quality of the accommodations within the property. We regret that your experience at StripView Suites did not meet your expectations and apologize for any inconvenience caused.Your feedback is valuable to us as we continuously strive to improve the guest experience. We take your comments seriously and will address the issues raised with the relevant parties to prevent such occurrences in the future.We appreciate you bringing these matters to our attention and apologize for the shortcomings you encountered.
by A traveller
Posted Nov. 20, 2023 on Hotels
Rooms were so dirty!
Comment from Hotel Management
Nov. 20, 2023 by Alex, Hotel Management
We apologize for the inconvenience. Can you confirm what suite were you checked in? Thank you!
by A traveller
Posted Nov. 16, 2023 on Expedia
This is a condotel arrangement and I was truly dissatisfied during our stay. 1) TV did not work due to fired cables 2) Requested maid service did not show up even when scheduled in advanced with a fee 3) washing machine had a smell probably from previous load and dryer did not work. The problem is that this type of property requires the owner to do upgrade and maintenance. And we were inconvenineced as a result of it.
Comment from Hotel Management
Nov. 17, 2023 by Alex, Hotel Management
We apologize for the inconvenience during your stay and thank you for bringing this to our attention for further review.
by A traveller
Posted Oct. 30, 2023 on Hotels
Comment from Hotel Management
Nov. 1, 2023 by Strip View Suites, Hotel Management
We thank you for you feedback and hope to serve you again soon.
by A traveller
unsatisfactory outdated Kitchen tools
Posted Oct. 18, 2023 on HotelsMy three days at Palms Place with my family were disappointing because the front desk said there was no housekeeping provided and that requesting housekeeping would result in extra fees.
The TVs are old, cracked, and heavily dust-covered.
The kitchen has very few and obsolete appliances and utensils.
Free drinking water was not accessible.
Comment from Hotel Management
Oct. 18, 2023 by Alain, Hotel Management
We appreciate your feedback. It is our goal to provide guests with the best experience with us. We sincerely apologize for this inconvenience that you had during your stay and we thank you for taking the time to share this with us.
by A traveller
Posted Aug. 30, 2023 on Hotels
Room was nothing like the pictures. Room was very old and dirty. No room service, and elevator keys didn’t work. For the price that I paid it was not worth it
Comment from Hotel Management
Sep. 2, 2023 by StripViewSuites, Hotel Management
We appreciate your feedback. It is our goal to provide guests the best experience with us. We are sorry to hear that you experienced cleaning issues during your stay. As the Palms Place manages their own housekeeping, these issues could have been reported to us so we can notify the Hotel to send assistance. Kindly be advised that we do not advertise room service. With the room keys, regrettably this was out of our control and this is a matter that the front desk solely handles.Your comfort and satisfaction are important to us, and we hope to have the opportunity to provide a better experience in the future.Should you need further assistance, please do not hesitate to let us know.
by A traveller
Posted Jul. 14, 2023 on Hotels
Comment from Hotel Management
Jul. 15, 2023 by Alex, Hotel Management
We greatly apologize for the inconvenience and we will make sure to look at it for the benefit of the next guest.
by A traveller from payette
Posted Jun. 28, 2023 on Expedia
I have stayed at another Strip View property and that experience was great, not so much this time- I booked a 2 bedroom and ended up with separate rooms Yes across the hall but when traveling with kids not ideal. Also this unit 23320/23322 was definitely showing its age, as well as broken fridge/not clean freezer/dishes etc.
if you are under 21 you need an adult at the pool. My 17 year old daughter wasn’t thrilled.
Comment from Hotel Management
Jun. 28, 2023 by StripViewSuites, Hotel Management
We appreciate your feedback. Thank you for choosing to stay with StripViewSuites. We would love to host you again in the near future.
by A traveller
Posted Jun. 13, 2023 on Expedia
Comment from Hotel Management
Jul. 3, 2023 by StripViewSuites, Hotel Management
Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back in the future!
