Note fondée sur 345 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,3 Propreté de la chambre
2,7 Service et personnel
2,4 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 nov. 2023 sur Expedia
il y a 4 minutes sur G Google Comment dire? A notre arrivée, on a senti comme une odeur de shit. Quand on a regarder le motel, on a cru s'être trompé d'endroit car ça ressemblait plus à un squatt avec en prime des personnes pas très rassurantes aux alentours. La pièce qui leur sert d'accueil est à la hauteur de la personne qui nous a reçu, pas très chaleureux. Vient ensuite la découverte de la chambre; alors là, on est dans un film d'horreur : un jour de 2 cm autour de la porte, rideau déchiré, crépi de mur decollé, meubles poussiéreux, sol sale, matelas taché, draps et serviettes douteux, robinetterie non scellé, baignoire repeinte grossièrement, rideau douche dégueulasse, clim chauffage fait plus de bruit qu'un réacteur d'avion, et la route très passagère a fini de nous convaincre de ne jamais revenir. Merci Expedia d'avoir ce genre de squatt dans votre catalogue !! A FUIR!!!
Commentaires de Gestion de l’hôtel
8 nov. 2023 par Guest Relations Management, Gestion de l’hôtel
Hi Karine! We sincerely apologize for the experience you had during your recent stay. The issues you have highlighted do not reflect the standards we strive to maintain for our guests, and we are deeply disappointed to hear about your negative encounter. We are taking your feedback seriously and will be addressing the concerns you mentioned with the utmost urgency. We understand the importance of providing a clean and welcoming environment, and we regret that we fell short of your expectations. Once again, we apologize for the inconvenience you experienced, and we hope to have the chance to regain your trust in the future.
par un voyageur
Publié le 3 nov. 2024
Commentaires de Gestion de l’hôtel
5 nov. 2024 par Manager, Gestion de l’hôtel
Hello Khongkham,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
par un voyageur
Publié le 21 sept. 2024
Not
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Manager, Gestion de l’hôtel
Hello Trica,We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we will share your comments with our team for improvements. Thank you for bringing this to our attention.
par un voyageur
Publié le 21 sept. 2024
Na
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Manager, Gestion de l’hôtel
Hello Trica,We are sorry to hear about your experience and appreciate you taking the time to provide feedback. Your comments have been noted and will be shared with the relevant teams for review. Should you have any further concerns, we recommend reaching out directly to our management team for assistance.
par un voyageur
Publié le 21 sept. 2024
Clean rooms but the tv couldn’t be changed I had to use my phone
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Manager, Gestion de l’hôtel
Hello Trica,We're sorry to hear about the inconvenience with the TV. Your feedback is valuable to us, and we'll address this with our team for improvement. Should you encounter any issues in the future, feel free to reach out to our front desk for assistance.
par un voyageur
Don’t go here.
Publié le 12 août 2024 sur HotelsFirst, a couple of actual positives. My wife likes to have a kitchenette. And it wasn’t bad with a good sized refrigerator. Some other people complain about dirty floor, but ours seemed fine. The negatives? The “white” towels were dingy grey with black streaks. The exterior is run-down. They only gave us one towel. They never did any housekeeping and we had to ask for new towels and they were all dingy grey with black streaks too. We hoped for an early checkin to nap before our shows. They were not accommodating at all and dismissive. King bed seemed okay but only two small pillows. Also, I was under the impression it was only about 5 minutes from the strip, but it is actually about 15 minutes away. Poor neighborhood.
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Paul, We appreciate your feedback, thank you for mentioning the positives of the kitchenette and refrigerator. We always strive for cleanliness and will address your concerns with our housekeeping team. Please contact our management directly for any further assistance with your experience.
par un voyageur
Publié le 12 août 2024 sur Expedia
La habitación estaba sucia, no nos dieron toallas, dejaron un basurero con basura de otro cliente, suciedad alrededores
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Erika,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us and will be shared with our housekeeping team for improvement. We encourage guests to reach out to our management directly for any further assistance required. Thank you for bringing this to our attention.
par un voyageur de Phoenix
Publié le 11 août 2024 sur Expedia
When you arrived at the location the room smelled off pure clorox. No towels had to go to the office twice to ask for towels because nobody answered the phone.
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Marisol, We appreciate your feedback and apologize for any inconvenience you experienced. We will ensure our housekeeping team is reminded to maintain a pleasant odor in the rooms. For future instances, please don't hesitate to contact our front desk directly for any additional assistance needed.
par un voyageur
Publié le 11 août 2024 sur Expedia
Horrible service was told would get $50 deposit back never received it no room service whole time was their all employees do is walk around the parking lot and hid from the front desk so they don’t have to do any work
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello jenna, We apologize for any inconvenience you experienced during your stay. We recommend contacting our management directly to address your concerns and provide further assistance. Your feedback is valuable to us as we continuously strive to improve our guest experience.
par un voyageur
Publié le 11 août 2024 sur Expedia
I got there tv did not work toilet would not flush, phone was not plugged. Key rarely worked so I would have to to the office that was empty more time than there’s was any one there. Internet worked intermittently. Drug deals done parking lot. Homeless EVERYWHERE. I went to buy pepper spray for my safety. Could not understand the staff. Any issues were not addressed in a timely matterThey were put out every time they had to unlock my room and would make me go and try it again before they would come open it. It was very unpleasant It was still over priced because of how run down it was, and the safety issues. I’m a woman traveling on my own, felt like there was a target on my back.
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Joey, We apologize for the inconveniences you experienced during your stay. Our team values safety and will address any concerns promptly. Guest feedback is essential for us to improve the overall experience. We regret that your stay did not meet your expectations and appreciate your insights for the management to review.
