Note fondée sur 373 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,4 Propreté de la chambre
2,8 Service et personnel
2,4 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 nov. 2023 sur Expedia
il y a 4 minutes sur G Google Comment dire? A notre arrivée, on a senti comme une odeur de shit. Quand on a regarder le motel, on a cru s'être trompé d'endroit car ça ressemblait plus à un squatt avec en prime des personnes pas très rassurantes aux alentours. La pièce qui leur sert d'accueil est à la hauteur de la personne qui nous a reçu, pas très chaleureux. Vient ensuite la découverte de la chambre; alors là, on est dans un film d'horreur : un jour de 2 cm autour de la porte, rideau déchiré, crépi de mur decollé, meubles poussiéreux, sol sale, matelas taché, draps et serviettes douteux, robinetterie non scellé, baignoire repeinte grossièrement, rideau douche dégueulasse, clim chauffage fait plus de bruit qu'un réacteur d'avion, et la route très passagère a fini de nous convaincre de ne jamais revenir. Merci Expedia d'avoir ce genre de squatt dans votre catalogue !! A FUIR!!!
Commentaires de Gestion de l’hôtel
8 nov. 2023 par Guest Relations Management, Gestion de l’hôtel
Hi Karine! We sincerely apologize for the experience you had during your recent stay. The issues you have highlighted do not reflect the standards we strive to maintain for our guests, and we are deeply disappointed to hear about your negative encounter. We are taking your feedback seriously and will be addressing the concerns you mentioned with the utmost urgency. We understand the importance of providing a clean and welcoming environment, and we regret that we fell short of your expectations. Once again, we apologize for the inconvenience you experienced, and we hope to have the chance to regain your trust in the future.
par un voyageur
Publié le 30 nov. 2024
Door hard to secure. Water took forever to get hot. Is across the street from the police department though
Commentaires de Gestion de l’hôtel
1 déc. 2024 par Manager, Gestion de l’hôtel
Hello Rebecca,We apologize for the inconvenience you experienced during your stay. Our maintenance team is looking into the issues with the door and water temperature. Being close to the police department offers added security to our guests. Your feedback helps us improve our services for future guests.
par un voyageur
Publié le 3 nov. 2024
Commentaires de Gestion de l’hôtel
5 nov. 2024 par Manager, Gestion de l’hôtel
Hello Khongkham,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
par un voyageur
Publié le 21 sept. 2024
Not
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Manager, Gestion de l’hôtel
Hello Trica,We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we will share your comments with our team for improvements. Thank you for bringing this to our attention.
par un voyageur
Publié le 21 sept. 2024
Na
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Manager, Gestion de l’hôtel
Hello Trica,We are sorry to hear about your experience and appreciate you taking the time to provide feedback. Your comments have been noted and will be shared with the relevant teams for review. Should you have any further concerns, we recommend reaching out directly to our management team for assistance.
par un voyageur
Publié le 21 sept. 2024
Clean rooms but the tv couldn’t be changed I had to use my phone
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Manager, Gestion de l’hôtel
Hello Trica,We're sorry to hear about the inconvenience with the TV. Your feedback is valuable to us, and we'll address this with our team for improvement. Should you encounter any issues in the future, feel free to reach out to our front desk for assistance.
par un voyageur
Bad stay ever.
Publié le 18 sept. 2024 sur HotelsMy stay was not good. The room was not well cleaned. The service was not good at all. Tv and tv remote didn't work and there was tape holding the ac together.
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Manager, Gestion de l’hôtel
Hello alvin,We're thrilled to hear you had a great stay with us! Please feel free to reach out if you have any further comments or suggestions. Hope to welcome you back soon!
par un voyageur
Bad hotel
Publié le 18 sept. 2024 sur HotelsI saw cockroaches in the bathroom area and the kitchen. Sink wasn’t clean. Bad area too. I wound ever stay there again. I only stay one night.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Manager, Gestion de l’hôtel
Hello Rubn,We are sorry to hear about your experience. Please know that the cleanliness of our hotel is of the utmost importance to us. We encourage guests to reach out to our management team with any concerns during their stay to address them promptly and effectively. Your feedback will be shared with the appropriate departments for further review and improvement.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Manager, Gestion de l’hôtel
Hello Norma,We apologize for not meeting your expectations during your stay. Please feel free to contact us directly to discuss any concerns you may have had so we can address them accordingly. We strive to provide exceptional experiences for all our guests.
