Note fondée sur 406 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,4 Propreté de la chambre
2,7 Service et personnel
2,4 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 nov. 2023 sur Expedia
il y a 4 minutes sur G Google Comment dire? A notre arrivée, on a senti comme une odeur de shit. Quand on a regarder le motel, on a cru s'être trompé d'endroit car ça ressemblait plus à un squatt avec en prime des personnes pas très rassurantes aux alentours. La pièce qui leur sert d'accueil est à la hauteur de la personne qui nous a reçu, pas très chaleureux. Vient ensuite la découverte de la chambre; alors là, on est dans un film d'horreur : un jour de 2 cm autour de la porte, rideau déchiré, crépi de mur decollé, meubles poussiéreux, sol sale, matelas taché, draps et serviettes douteux, robinetterie non scellé, baignoire repeinte grossièrement, rideau douche dégueulasse, clim chauffage fait plus de bruit qu'un réacteur d'avion, et la route très passagère a fini de nous convaincre de ne jamais revenir. Merci Expedia d'avoir ce genre de squatt dans votre catalogue !! A FUIR!!!
Commentaires de Gestion de l’hôtel
8 nov. 2023 par Guest Relations Management, Gestion de l’hôtel
Hi Karine! We sincerely apologize for the experience you had during your recent stay. The issues you have highlighted do not reflect the standards we strive to maintain for our guests, and we are deeply disappointed to hear about your negative encounter. We are taking your feedback seriously and will be addressing the concerns you mentioned with the utmost urgency. We understand the importance of providing a clean and welcoming environment, and we regret that we fell short of your expectations. Once again, we apologize for the inconvenience you experienced, and we hope to have the chance to regain your trust in the future.
par un voyageur
Publié le 17 janv. 2025
The room smelled awful. I had to buy actual cleaning supplies to clean small areas and get rid of the nasty musty smell.
Commentaires de Gestion de l’hôtel
18 janv. 2025 par Manager, Gestion de l’hôtel
Hello Danielle,We appreciate you sharing your feedback with us. Your insights are valuable in helping us maintain the high standards we set for our accommodations. Should you wish to discuss your experience further, please feel free to reach out to our management team.
par un voyageur
Publié le 27 déc. 2024
Commentaires de Gestion de l’hôtel
29 déc. 2024 par Manager, Gestion de l’hôtel
Hello Joni,We are thrilled to hear that you had a 5-star experience during your stay with us! We hope to welcome you back soon for another exceptional stay with us.
par un voyageur
Publié le 30 nov. 2024
Door hard to secure. Water took forever to get hot. Is across the street from the police department though
Commentaires de Gestion de l’hôtel
1 déc. 2024 par Manager, Gestion de l’hôtel
Hello Rebecca,We apologize for the inconvenience you experienced during your stay. Our maintenance team is looking into the issues with the door and water temperature. Being close to the police department offers added security to our guests. Your feedback helps us improve our services for future guests.
par un voyageur
Publié le 3 nov. 2024
Commentaires de Gestion de l’hôtel
5 nov. 2024 par Manager, Gestion de l’hôtel
Hello Khongkham,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
par un voyageur
Publié le 20 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Manager, Gestion de l’hôtel
Hello Jamar,We appreciate you choosing our hotel for your stay. If you have any concerns or suggestions, please feel free to contact us directly. We look forward to welcoming you back in the future.
par un voyageur
Publié le 20 oct. 2024 sur Hotels
Super dirty
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Manager, Gestion de l’hôtel
Hello Esteban, We appreciate your feedback and apologize for any inconvenience this may have caused. We always strive to ensure a clean and comfortable stay for all our guests. Your comments will be shared with our housekeeping team for further improvement. Thank you for bringing this to our attention.
par un voyageur
Publié le 20 oct. 2024 sur Expedia
This property had all the sleazy hotel cliches' like lipstick on the pillow cases, skid marks in the toilet, unswept floors, stale sandwich in the refrigerator, stains on the sheets, even a shirtless fat guy leaning over the railing watching us unload! Terrible!
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Manager, Gestion de l’hôtel
Hello Carolyn, We appreciate you sharing your experience with us and apologize for any inconvenience caused during your stay. We take all feedback seriously and strive to address cleanliness concerns promptly. We encourage guests to reach out to our management team directly to discuss any specific issues further. Your feedback helps us improve our services for all guests.
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Staff has no cocern about your comfort , and concern if everything is working.. Roaches, dirty bathroom, towels, linen.. They wont return your deposit if you decide they can't accommodate your stay..
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Manager, Gestion de l’hôtel
Hello Thomas,We're sorry to hear about your experience. It's important to us that all guests have a comfortable stay. Rest assured, we take feedback seriously and aim to continually improve our services. Should you have any unresolved concerns, please reach out to management directly for further assistance.
par un voyageur
Publié le 19 oct. 2024 sur Expedia
They lack effort to accommodate guest.. they wouldn't refund my money for not offering me a comfortable room.. Now.. I have to take them to small claims court for a small refund..
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Manager, Gestion de l’hôtel
Hello Thomas,We're sorry to hear about your experience. Please feel free to reach out to our management team directly to address your concerns further. Our team will be happy to assist you through the appropriate channels for any further assistance needed.
