Note fondée sur 889 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,3 Service et personnel
3,0 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 oct. 2023 sur Hotels
Chambre spacieuse, et propre. grand parking. Juste un peu de bruit avec les camions à côté
Commentaires de Gestion de l’hôtel
25 oct. 2023 par Hotel Manager, Gestion de l’hôtel
Dear Chris,Thank you for your feedback! We are glad to hear that you found our rooms to be spacious and clean. Providing a comfortable and clean environment for our guests is a top priority for us. We apologize for any inconvenience caused by the noise from the trucks next door. We understand that a peaceful stay is important, and we will take your feedback into consideration to improve our guest's experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a more peaceful stay in the future.Sincerely,Hotel Manager
par un voyageur
Publié le 22 juill. 2023 sur Expedia
Pas vraiment invitant et peu de services
Commentaires de Gestion de l’hôtel
24 juill. 2023 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We apologize for not meeting your expectations and for any inconvenience you experienced during your stay. Your feedback is important to us, and we'll use it to improve our hotel and services. We hope to have the opportunity to provide you with a better experience in the future. Thank you for staying with us.Sincerely, Hotel Manager
par un voyageur
Publié le 20 juill. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
22 juill. 2023 par Hotel Manager., Gestion de l’hôtel
Dear Lyne,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
par un voyageur
Publié le 29 mai 2023 sur Expedia
Commentaires de Gestion de l’hôtel
2 juin 2023 par Hotel Manager., Gestion de l’hôtel
Dear Clément,Thanks for the stay but sad to see the single star. We apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
par un voyageur de Canada
Publié le 10 janv. 2020 sur Expedia
En faite la réservation, c’est faite affichant que j’aurais une chambre Fumeur. On a tenté va le service Expedia d’avoir une NIN FUMEUR,, c’était 200$ us de surplus puis arrivé sur place, ils m’ont donner une chambre non fumeur , j’allais travailler au CES, ça veux dire beaucoup beaucoup de marche, ainsi ils annonce une piscine, personne c’est baigner la depuis 3 mois, le spa est briser et ne sera jamais réparé d’après la gérante et le personnel , il y a pas de facilité café dans la chambre, la fille de 5:30.le premier matin, S’efforce de faire une petite Cafetiere de 4 tasses qu’elle tient tiède, mais j’ai un micro ondes dans la chambre alors on se débrouille, le deuxième matin, c’est la fille de jour qui vient de commencer. Y’a plus de café ils vont en acheté, y’en aura demain, le troisième matin, ils ont perdu le pot où coule le café filtré ... pas fort, donc 1 café sur 3 matin, dans la chambre y a un frigo et micro-ondes, j’achète donc la nourriture pour les 3 jours déjeuner et souper et friandise (barre de chocolat) la première journée pas de souci, ainsi en revenant le 2ieme jour, j’ai pu souper et déjeuner , puis j’ai laisser la bière , fromage, chocolat et autre chose à manger, à mon retour le 2 Iene soir, tous le frigo a été voler, je demande, on me dit y’avait rien dans le frigo, ainsi la bière et tout parti, décevant, puis ils m’ont remboursé mon dépôt de 25$. Cependant à mon arrivé un gars seul dans sa chambre non fumeur c’est fait refuser le remboursement
par un voyageur
Publié le 25 sept. 2019 sur Hotels
par un voyageur
Publié le 22 oct. 2024 sur Expedia
Homless people are better than off
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jeff,Thank you for sharing your thoughts. We take all feedback seriously, and it’s important for us to understand how our guests feel about their surroundings. We strive to create a safe and welcoming environment for everyone, and your input will help us in our efforts to improve. If you have any further concerns or suggestions, please feel free to reach out. We appreciate your feedback and hope to provide a better experience during your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 22 oct. 2024 sur Expedia
Do not recommend this property anymore it’s terrible. We did not stay.we looked for another hotel to stay
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Cesar,Thank you for your feedback, and I'm truly sorry to hear about your experience. It's disappointing that we did not meet your expectations, leading you to seek alternative accommodations. Your concerns are important to us, and we will address them with our team to ensure improvements are made. We appreciate your honesty and hope you'll consider giving us another chance in the future to provide a better experience. Safe travels!Sincerely, Hotel Manager
par un voyageur
Publié le 22 oct. 2024 sur Expedia
Veey very dirty builds rooms are decent but smell like cigarettes even if its non smoke
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We’re sorry to hear that you found the rooms dirty and that there was a lingering cigarette smell, especially in non-smoking rooms. This is not the experience we want for our guests. We’ll be sure to address these issues with our housekeeping and maintenance teams to ensure that we improve our cleanliness and air quality. Your input is invaluable, and we hope you’ll consider staying with us again so we can provide you with a much better experience.Sincerely, Hotel Manager
par un voyageur
Horrible service.
Publié le 20 oct. 2024 sur HotelsIt was horrible. The door to our room would not lock. You could tell it had been kicked in previously. When I called to let the front desk know they avoided me. The text morning when I went into the front office to check out and get my deposit refunded they associates avoided coming to the desk. Continued to stay in the back and chit chat. They took my deposit even no the room was pretty in great condition. Horrible experience. Attempting to get refund for my deposit still.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Briana,We are truly sorry to hear about your horrible experience. The safety of our guests is our top priority, and it’s unacceptable that your room door was faulty. We apologize for the lack of responsiveness from our team during your stay and for the issues with your deposit. Your feedback is invaluable, and we will address these concerns with our staff to ensure proper training and improvements. In any case, you are welcome to contact us. We hope to improve your experience in the future.Sincerely, Hotel Management
