Avis The Penthouse in Lake Las Vegas

Thank you for sharing your feedback. We're sorry to hear that your stay was less than satisfactory. We take such concerns seriously and checked with the building maintenance team regarding the water pressure but did not find any issues. We understand how the noise from the renovations affected your experience. Unfortunately, the construction in other condos was beyond our control, and we were not informed in advance either. We will make sure to notify future guests of any potential disturbances. Lake Las Vegas is known for its peaceful ambiance away from the hustle and bustle of the Strip. The Village offers nearly nine restaurants, numerous shopping opportunities, and ongoing improvements with new developments in the area to enhance your experience.

Thank you for providing feedback on your recent stay at our condo. We always appreciate hearing from our guests as it guides us in enhancing our services and facilities. We understand your concerns about certain aspects of your stay. Regarding the functionality of the shower and dryer, we were ready to assist during your stay and respect your decision to decline maintenance support. Our subsequent inspection showed these amenities to be in working order, suggesting a possible misunderstanding in their operation. To aid our future guests, we plan to include clearer instructions for all our appliances. On the matter of linens and towels, we take pride in offering high-quality options, and it's disheartening to hear they did not meet your expectations. We are reviewing our processes to ensure our standards are consistently met. We recognize your comments on the condition of the building and the condo. While we have recently undergone remodeling, we understand there's always room for improvement and will continue to work diligently to enhance every aspect of our guests' experience. Regarding the value of our condo, we strive to provide a cost-effective alternative to traditional hotel stays, especially for larger groups or families. Renting a three-bedroom condo like ours typically offers a more economical option compared to booking multiple hotel rooms, without compromising the comfort and conveniences of a home. We apologize for any shortcomings during your stay and appreciate your acknowledgement of the positive aspects, such as the pool. We hope you will consider staying with us again in the future. Should you choose to return, please reach out to me directly so I can ensure that your next experience with us is nothing short of excellent. Thank you once again for your feedback. We look forward to the opportunity to host you again and provide a stay that fully meets your expectations and offers great value.