Ratings based on 997 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Norwalk
Posted Oct. 21, 2024
Comment from Hotel Management
Oct. 23, 2024 by Laurel , Hotel Management
We would like to take this opportunity to thank you greatly for your feedback regarding your stay! We truly value your experience here at Westin Lake Las Vegas, and appreciate your time invested in sharing this experience. Once again, we thank you and we hope to see you and your family again soon!
by A traveller
Posted Oct. 8, 2024
Comment from Hotel Management
Oct. 10, 2024 by Laurel, Hotel Management
Thank you for taking a moment to share your experience. I am pleased to hear you found our resort to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future.
by A traveller
Posted Aug. 21, 2024 on Hotels
Comment from Hotel Management
Aug. 27, 2024 by Loreena, Hotel Management
Thank you so much for choosing to stay with us. We appreciate your feedback.
by A traveller
Posted Aug. 20, 2024 on Hotels
Comment from Hotel Management
Aug. 20, 2024 by Cassie G., Hotel Management
Dear Brad,We truly appreciate your perfect 10 rating and are delighted to hear that you and your family fully enjoyed your stay. We await the opportunity to welcome you back for another great stay in the near future.
by A traveller
Posted Aug. 20, 2024 on Expedia
Comment from Hotel Management
Aug. 27, 2024 by Loreena, Hotel Management
Thank you so much for choosing to stay with us. We appreciate your feedback.
by A traveller
Posted Aug. 20, 2024 on Expedia
Says pet friendly but definitely is not. I had my 4-1/2 lb dog sitting next to me on a towel at the pool and was asked to leave and said when I exited the pool if I didn’t put my dog on a leash I had to leave the property entirely. Was told they would go to the front desk and check me out of my room and asked for my room number. So I went and checked out 2 night early and lost my whole trip. Absolutely horrible customer service. Was kicked out by a rude 75 year old woman that said she was a security guard. Walked into the pool while 2 other employees held the door open for me. Yet this old lady that must hate animals kicked me and my quiet little dog out
Comment from Hotel Management
Aug. 20, 2024 by Cassie G., Hotel Management
Dear Matt,Thank you for the review and for choosing our hotel. We were sorry to read your comments and would like to apologize for the inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your stay, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. We are looking forward to having you visit us once again so we can provide you with the flawless trip you deserve.
by A traveller
Posted Aug. 19, 2024 on Expedia
As soon as we walked in it smelled so good!
The drive to the entrance was beautiful. The cost of our room was very reasonable 😁
There were bottles of water next to our in room coffee maker, which had a few issues but it worked. The only thing that could have been better was if they served free coffee in the lobby along with the fruit flavored water. Since the coffee shop is way down the hallway from the front entrance, it would have been convenient to grab a cup to go.
The only other unfortunate thing is that we didn't stay a whole week!!!
Comment from Hotel Management
Aug. 27, 2024 by Loreena, Hotel Management
Thank you so much for choosing to stay with us. We appreciate your feedback. This will be passed down to our executive team.
by A traveller
Posted Aug. 19, 2024 on Expedia
The vibe is very chill. Very relaxing. The grounds are spectacular. The views of the lake and the other homes around the area make you feel like you're in total seclusion. Not much to eat or do around the area. Not much shopping. Basically it's a place to relax even to go find other restaurants other than what's around the resort. You have to make a 5 to 10 minute drive into Henderson. Other than that, it's a very nice place to relax. I would do it again
Comment from Hotel Management
Aug. 20, 2024 by Cassie G., Hotel Management
Dear Parkson,Thank you for taking a moment to share your experience. I am pleased to hear you found our resort to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future.
by A traveller
Posted Aug. 19, 2024 on Expedia
Very nice, clean, quiet, friendly staff. It is a resort, so no loud casino, no cigarette smell, just a calm vibe. It's in a secluded area, so about 30min drive from strip.
Comment from Hotel Management
Aug. 20, 2024 by Cassie G., Hotel Management
Dear Lucas,Thank you for taking the time to rate your stay. We appreciate that you selected our hotel for your stay, and we hope to have the opportunity soon to extend once again a welcome back.
by A traveller
Posted Aug. 19, 2024 on Expedia
Comment from Hotel Management
Aug. 20, 2024 by Cassie G., Hotel Management
Dear Mireya,Thank you for taking the time to fill out the survey regarding your most recent stay with us. I am sorry to read that we fell below our service standard, please feel free to share any items that influenced your score and what we may do to improve on a future stay.
