Ratings based on 937 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 18, 2024
Comment from Hotel Management
Oct. 18, 2024 by Westin Las Vegas Hotel & Spa, Hotel Management
Thank you for advising us of your recent experience at our hotel. Please accept my sincerest apology for the disappointments you described in your review. We strive to provide the finest amenities and service to our guests and it is most regrettable that the experience was not what you have come to expect and enjoy from our property and brand.The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our Valued Guests, such as yourself. I have shared your feedback with the appropriate hotel leaders to ensure that we are taking the necessary steps to improve the issues mentioned in your review.We hope to have the opportunity to welcome you back sometime in the future and restore your confidence in our property.
by A traveller from Blaine
Posted Sep. 17, 2024 on Expedia
Very welcoming , clean , comfortable beds !
Comment from Hotel Management
Sep. 17, 2024 by The Westin Hotel & Spa Las Vegas, Hotel Management
Thank you so much for leaving positive feedback regarding your stay. we are delighted to hear that our staff was welcoming, and the beds were clean and comfortable for you! We look forward to seeing you again in future travels.
by A traveller
Posted Sep. 16, 2024 on Hotels
Comment from Hotel Management
Sep. 17, 2024 by The Westin Hotel & Spa Las Vegas, Hotel Management
Thank you so much for your positive score regarding your recent stay at our property. we hope to welcome you back soon!
by A traveller
Posted Sep. 11, 2024 on Expedia
Comment from Hotel Management
Sep. 12, 2024 by Westin Las Vegas Hotel & Spa, Hotel Management
Thank you for sharing your experience at the Westin Las Vegas Hotel & Spa through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Westin Las Vegas Hotel & Spa and we hope you choose to stay with us again whenever your travel needs bring you back to Las Vegas.
by A traveller
Posted Sep. 9, 2024 on Hotels
Comment from Hotel Management
Sep. 12, 2024 by Westin Las Vegas Hotel & Spa, Hotel Management
Thank you for sharing your experience at the Westin Las Vegas Hotel & Spa through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Westin Las Vegas Hotel & Spa and we hope you choose to stay with us again whenever your travel needs bring you back to Las Vegas.
by A traveller
Terrible experience with overbooking
Posted Sep. 1, 2024 on HotelsTerrible experience at the Westin. They overbooked the rooms so when we arrived at 6 pm (check in is at 4 pm) there were no rooms with 2 beds available. They put us in a temporary room with one bed so we could shower before dinner. Then when the other half of our group of 4 arrived at 8 pm, they put them in another 2 bed room, while our stuff was in the single bed room. The front desk assured us we could keep both rooms for the inconvenience since we would be out late and couldn’t move rooms until 1 am. When we got back at 1 am we were locked out of the 1 bed room, while the 2 people in the 2 bed room were asleep. The front desk told us we could not keep 2 rooms and that we would have to wake up the people sleeping to move rooms at 1 am. The front desk was not helpful at all so we called the hotel and spoke to someone else who let us keep both rooms while only being charged for one. Overall, very annoying experience for our 1 night in Vegas since they kept going back and forth on what room we were allowed to be in. They didn’t even offer a partial/full refund, only 10000 Marriot points. Will not be coming back to the Westin again.
Comment from Hotel Management
Sep. 1, 2024 by The Westin Hotel & Spa Las Vegas, Hotel Management
Thank you for leaving feedback regarding your most recent stay here at The Westin Las Vegas Hotel & Spa. We apologize as there seems to have been a misunderstanding regarding the rooms. It was never our intention to offer you two rooms for the issue, we had offered the points as compensation. Once again, thank you for your valuable feedback and we hope to serve you again whenever your travels bring you back to Vegas.
by A traveller
Posted Sep. 1, 2024 on Hotels
I have been traveling a lot in the pass 4 years. I have been to at least 30 different hotels. This was very clean and nice. Staff was great.
Comment from Hotel Management
Sep. 1, 2024 by The Westin Hotel & Spa Las Vegas, Hotel Management
Thank you so much for your review regarding your most recent stay at our property. We appreciate your kind feedback about our cleanliness and our helpful staff. We look forward to welcoming you back in all your future travels!
by A traveller
Posted Aug. 20, 2024 on Hotels
Comment from Hotel Management
Aug. 23, 2024 by Westin Las Vegas Hotel & Spa, Hotel Management
Thank you so much for your positive review regarding your recent stay at The Westin Las Vegas Hotel & Spa! We really appreciate it greatly and hope to welcome you in all of your future travels.
by A traveller
Posted Aug. 11, 2024 on Expedia
Very friendly staff, pretty good food and drinks in the restaurant too. Quiet and no casino which was a major plus. Easy walk to the sphere.
Comment from Hotel Management
Aug. 12, 2024 by Westin Las Vegas Hotel & Spa, Hotel Management
Thank you so much for taking time to leave us a positive review from The Westin Las Vegas Hotel & Spa! We are so happy to hear that you enjoyed your stay and that our staff really made an exceptional impact. We look forward to your next stay.
by A traveller from Marietta
Posted Jul. 24, 2024 on Expedia
Really friendly staff
Comment from Hotel Management
Jul. 29, 2024 by Westin Las Vegas Hotel & Spa, Hotel Management
Thank you for sharing your experience at the Westin Las Vegas Hotel & Spa!With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued Guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Westin Las Vegas Hotel & Spa and we hope you choose to stay with us again whenever your travel needs bring you back to Las Vegas.
