Ratings based on 900 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 5, 2024 on Hotels
by A traveller
Posted Sep. 2, 2024 on Hotels
You get what you pay for! Everything at the Waldorf LV was exceptional. An oasis in the middle of Vegas.
Comment from Hotel Management
Sep. 3, 2024 by General Manager, Hotel Management
Dear Anavera,Thank you for sharing your experience at Waldorf Astoria Las Vegas. We are pleased you had a memorable stay, and we look forward to hosting you again. Sincerely,Waldorf Astoria Las Vegas
by A traveller
Posted Sep. 1, 2024 on Expedia
by A traveller from Euclid
Posted Aug. 31, 2024 on Expedia
The suite had a leak in the bathroom sink that wasn't addressed until after the second notification at the front desk. Further, their was no ofder of switching suites until the day of checkout.
Comment from Hotel Management
Sep. 3, 2024 by General Manager, Hotel Management
Dear Mrs. Shaniqua,Thank you for sharing the details of your stay. We regret that the issue you encountered was not promptly resolved. Rest assured, we will address this matter to enhance future visits.Sincerely,Waldorf Astoria Las Vegas
by A traveller from Honolulu
Posted Aug. 31, 2024 on Expedia
Superb staff who are the perfect example of what courtesy and professionalism should be.
Comment from Hotel Management
Sep. 3, 2024 by General Manager, Hotel Management
Dear Jefferson,Thank you for your kind words. We are so pleased you felt welcome during your visit, and we look forward to seeing you again at Waldorf Astoria Las Vegas.Sincerely,Waldorf Astoria Las Vegas
by A traveller
Posted Aug. 28, 2024 on Expedia
Our stay was good
Comment from Hotel Management
Aug. 30, 2024 by General Manager, Hotel Management
Arezou,Thank you for your feedback. We are pleased you enjoyed your stay. It would be our pleasure to host you again at Waldorf Astoria Las Vegas for another exceptional experience.Sincerely,Waldorf Astoria Las Vegas
by A traveller
Posted Aug. 26, 2024 on Expedia
Very clean and convenient
Comment from Hotel Management
Aug. 28, 2024 by General Manager, Hotel Management
Dear Hyacinthe,Thank you for your kind words. We are pleased that you appreciated the cleanliness and convenience of our accommodations. We look forward to the pleasure of hosting you again at Waldorf Astoria Las Vegas.Sincerely,Waldorf Astoria Las Vegas
by A traveller
Posted Aug. 20, 2024 on Expedia
by A traveller
Posted Aug. 19, 2024 on Expedia
Not at all a typical Waldorf experience. It was our wedding trip and all they sent over was a complimentary fruit bowl, alongside champagne and strawberries our friends bought us TOGETHER as to clump the gifts together and take credit for it. Our friends/other guests at the hotel saw the presentation of their gift and immediately requested a refund. For 200 dollars, it looked 20. We didn't touch the gift and simply offered it back to the hotel. It was that bad.
They also charged us for a late checkout, only 2 hours which never in my life has this happened.
Our concierge also tried to charge us for the complimentary car service and when we discovered it wasn't complimentary and in fact 3x the price of an Uber Black SUV, we politely declined and they responded back with a very passive aggressive text saying “the driver was waiting for you. He lost a client because of you.” Which is rude and in fact impossible because the whole conversation interaction lasted 45 min.
I asked for the price for the cabana and they quoted me 450, and our friend guests 250, 15 min later. Why was that?
Highly disappointed. Won’t be returning.
Comment from Hotel Management
Aug. 21, 2024 by General Manager, Hotel Management
Dear Constantin,Thank you for your feedback. We are pleased you enjoyed our service and amenities. We regret that other aspects did not meet your expectations. Your comments will be reviewed to improve our guest experience. Thank you for choosing Waldorf Astoria.Sincerely,Waldorf Astoria Las Vegas
by A traveller
Not kid friendly
Posted Aug. 17, 2024 on HotelsNot infant friendly, I brought baby food and need to microwave, the restaurant refused to heat the food for me and ask me go back to my room a make a call to room service by myself. The tea lounge didn’t provide us high chair I wrote it in reservation note. Also in the swimming pool section, there’s no people using and outdoor sofa, only three groups of hotel guests were there and we have a 10 months infant, it’s more safety we put him on sofa, the staff told us to leave, said it’s for massage rental. Before we checked in, I asked front desk if they put the crib inside the room I wrote on request, she confirm with me, but there was nothing inside the room, we need to made another call for room service .
Comment from Hotel Management
Aug. 20, 2024 by General Manager, Hotel Management
We appreciate your feedback and are happy to see that aspects of your stay were pleasant. However, we apologize for the difficulties you dealt with while caring for an infant, and we'll keep your comments in mind. Should you be in the area again, we hope you'll give us another try.Sincerely,Waldorf Astoria Las Vegas
